Have owned Hyundai's for 20 years. Had them serviced at Escondido Hyundai until their entire service team turned over and service was worse than horrible. So now I drive from Escondido to Temecula Hyundai and the last service on my 2014 Sonata Hybrid was a very pleasant experience. Steve Enrique's was my service consultant and took care of everything. We are a Hyundai family and will take our cars to Steve in Temecula.
Best service I had experienced from dealership service!!!
by Shawnko1962 from DealerRater.com
September 27, 2018
I have purchase the extended warranty and service contract through Hyundai. I live in Escondido and purchase 3 Hyundais in Escondido. Last 2 times I was at Edcondido service dept was just horrible! They lied to me and was very rude. I would not go back again to Edcondido. When i came to Temecula, Steve was very courteous and very knowledgable. He address my hybrid failure, and took care the rental. Everyone at the service dept was exeptional. I will be their customer for life:)
Initially, I was undecided about a new vehicle purchase. James Creguer provided me with an abundance of specific information regarding each model I was interested in. I was finally able to make an educated decision and purchase the hybrid that was right for me! Thank you James for going above and beyond! I am thrilled to own a 2018 Hyundai hybrid!
The Temecula Service Team was informative, professional,and resolved my activated engine trouble light problem. They were throroug and pressure tested the fuel tank, and checked other systems to ensure the vehicle was operating properly, versus just resetting the trouble light like other dealers/mechanics often do. They even updated my vehicle software.
Jose Hernandez was the Service Advisor who worked with me today. His name is not listed in the below selection, and needs to be added.
Went in thinking I was going to have to special order and was able to find exactly what I wanted within 20 minutes and on the lot. Was in and out within an hour. What an amazing experience for buying a new car.
We are Canadians and had a service issue with a RV on a Sprinter chassis. Service tech Manny expedited our repairs and ensured we were able to continue our trip with minor disruption. He also got approval for warranty to cover the cost of repair.
Ive been doing business with this dealership for 3 years , i trust them & they are so helpful & friendly , also i live 1 hour & 30 min away & have a Dealership 15 minutes away, but I still come to the Temecula Benz for the great service.
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