Used Toyota C-HR for Sale in Walnut Creek, CA

This is a review on our experience which spanned the course of about 3 weeks. We had to take the car in on emergency because the indicator emergency light came on, making OUR ONLY CAR, unfit to drive. To start, we were advised that we needed a new Prius battery. It would be costly and due to the age of the car and the extent of the work, they suggested we buy a new car. We were in shock. We worked with Jason M who actually sat down with us to go over the price, the repairs, the condition of the car etc. I had a lot of questions. He took a ton of time and was extremely patient With us. He answered all my questions, some of them more than once. Throughout the process- he also returned all my calls right away and stayed in excellent communication with us while we made the decision to keep our old car and spend the money to repair. As the repairs were being done and as the repairs were complete, he kept us informed each step of the way. It was a big deal. We really appreciated his personality and his sincerity in working with us on the most difficult decision we've had to make in a long time. Nelson who we spoke with in the sales department - who gave us Kelly blue book estimate, who stayed late to show us some used Prius vehicles, and basically again, stayed in excellent communication with us about our decision- is also someone I would like to compliment. He really went above and beyond and due to our situation, he did not pressure us but instead worked to see how we could make buying a car work for us. In the end, we let him know our decision and he honored it - because it was actually in our best interest to keep the car and not trade it in. After the repairs were complete, we did have a few further problems which had us come back to the service department. Mainly there was some confusion on the inspection report, which the service team actually provided free of cost with the extensive repairs we had done. At that time we worked with Martin and he really shined- he helped us to understand the problems with the car that were not indicated on the checklist for some reason, and helped to build our trust again. Further, when we got a different second opinion, he actually took the time to show us what the parts looked like and the mechanic/technician Rich (who worked on our car) told us first hand, what he saw and this matched with what the outside second opinion suggested, it became clear that the guy who gave us the second opinion (not Toyota) was just selling us parts we did not need. Rich and Marty both explained everything very clearly and even showed us on a car what they were talking about. We now have a new service dealership- though we don't anticipate there being any more problems. Soon, we will need a second car and we have 100% faith it will be another Prius! Thanks for keeping loyal customers, for going above and beyond and for making this experience right- and with such personal touch. It's nice to know who you can trust. Thanks to all. I have to also mention that we received a drop off from their FREE shuttle service and a pick up too- since we did not have a second car and no way to get to and from Concord. Everyone, we worked with was helpful, accommodating, friendly. So, to all of those who helped make a potentially devastating experience, a lasting positive one- we are forever grateful.

This car looks nice as well as sporty . It rides nice and the added features such as pre collision system , radar cruise control and blind spot monitor are wonderful . Only negatives are I would have rather had the backup mirror on the audio display rather than the rear view mirror so it’s larger . Also, would rather have it be an AWD. Additionally, my left rear wheel bearing went out within a year .

I was car shopping for something I really wanted and this dealer had it available. It was like fate to me because the car was right in front of the lot like it was waiting for me. I finally just had to have it. Went for a test drive and everything seemed great because Im driving a dream car. I did look up reviews on the dealership before I went to look at the car in the first place. I talked to manager and willing to move forward right there. I went back the very next day and started credit and finance terms. Took my license and insurance for copy (which you need full coverage to finance, btw) and realized later that they forgot to give it back and got a text days later that they had it safe for me. Went down to finance and did more paperwork and signing there after sitting in the lounge, having a half cup of coffee while waiting beforehand. The process takes time but they moved in a timely manner. In the end, the car was discounted to an amount because there were a few things dismantled and two repairs that need to be done. The car was waiting for me with stickers off from the detail shop. They didn't do a great job there because there was some car fur inside the top part of the arm rest mantle and the floor cover that says something like "dealer must remove plastic wrap" was still there. I am getting cilajet on the inside and outside of the car that protects paint and interior and they already knew that's what I wanted. I got a nice full tank of gas driving out of there! Buying my first car was fairly easy and exciting

I have been looking at dealerships for a while so on my fifth time, I basically lowered my expections. It turned out so well because out of all the salesrep I talked to and explained my unusual situation, Drake Stenberg was the only one who went overboard, had been extremely helpful and overall fantastic. We made every transactions (except the final signing) through email, text and calls. Of course I also did my part and research what I can about the car I'm buying, prepared everything i might need and also ask questions if I'm unsure of anything. When we were ready to seal the deal, I told him I can not go to onetoyota until the next day because I have a toddler and I live quite far. Drake then offered to deliver the car to my house instead so we can wrap things up. It was such a great idea because I honestly don't want to drive all the way to oakland and then drive back home. It was such a delightful experience, my car looks great and I am extremely happy and satisfied with the whole transaction.

Absolutely love the design of this car. Only setback is not enough color options. Hopefully Toyota will come out with some new colors in 2020 - Gold or Champagne perhaps.....

Very impress with the staffs and attitude at the AutoNation Hayward Service Department. I purchased my new 2015 Sienna from another "leading" dealer at Fremont, CA, where I live. The buying process at that dealership is good but the Service Department are not present. the Service Advise and the Service Manager have pretty indifferent attitude. On one instance, where I want them to fix a loss second roll seat on my new AWD Limited mini-van, The Service Manager refused to even go to my van to understand the issue. He simply said that he is not a mechanic! My friend have refer me to AutoNation at Hayward to look at the issue. To my surprise, the experience at AutoNation is very positive. I work with Johnny Rodriguez, who is patient and listen to my complain and finally, help me to get the issue fixed. Since then, I have bring my mini-van to AutoNation for all service and repair. I want to work with a Service Advise that listen to my issue and be my advocate.

The car brings crossover design aspects to a higher driving level with great interior design and comfort. I'm looking forward to the long drives ahead. I would recommend it to anyone.

We had an amazing sales experience with the Toyota representative Zhi Zhang. We couldn't have asked for a better representative! He explained to us in detail clearly and patiently what repairs our car needed. He was very nice! Also, our car was serviced/repaired to an excellent condition. Overall, the experience was a pleasant one.

I fell in love with this vehicle as soon as I test drove it, it has style and it is very economically enhanced , plus I don’t worry about gas prices because it is great on gas

I had a recall on my car. The service rep, Z, took care of the problem. He didn't have the parts that day but he ordered it and notified me when it came. It took about less than 2 hours to get my car fixed when I took it in the next day. It was a good experience.

This car has met or exceeded my expectations. It is comfortable and good on gas. It runs quiet and has good acceleration. The color is great and the interior is also.

Shamoun Aszed is the best representative I ever experienced. Efficient,tentative,friendly,knowledgeable. Because I enjoyed his service so much, I will highly recommend this dealership, especially Shamoun to anyone.

I always get great help from Jhonny Rodriguez, I feel that my truck is getting what it needs and a good maintenance. Thanks For keeping it going and well maintained.!!

I’ve had my 19 CHR Limited for 6 days and I have loved it. Heavy rain last night and all windows leaked. Hope I don’t regret this purchase.

Very efficient assistance from the time we entered the office. Amy assisted in working out the financial arrangements and the car was very clean and is running good.

It definitely gets attention and comments from strangers. Some love it, so hate it, but it is distinctive. Thought I'd hate all the new safety features, but now don't know how I lived without them. Didn't notice the lack of power some have noted, but we're not heavy footed anyway, so it seems adequate. Biggest drawback to me is the extremely poor outward visibility. Blindspot monitoring and back-up camera help, but it is poor.

excellent customer service and repair. on time. In-n-out .Performed as requested and met time frames of vehicle being ready

I wanted an extra safe car (I am 80), with as many gadgets as I could find, comfort for me, small and easy to park, reliable and a great dealer. This on paper was perfect (the top of the line model.) There are lots of so-so reviews and in two test drives, I checked out all the problems. Since lack of power was first, and I don't normally 'floor it' I tried to. Not a sports car but fine. I tried to find all of the noise and couldn't. I know about the visibility problems, but the lane departure alert and the rear cross traffic alert solve that. The car may be small, but for me it is fine. And style - that is a matter of taste and this is my taste.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Traded in my 2018 Honda HR-V. No hassle with the rear latch. No distracting heater/air cond. controls. Better tech. More safety features. Better handling. A lot cuter too. Really, a great commuter. Very comfortable interior and tech is well implemented and minimally distracting. Only thing I would like better is if we could get the Hybrid version here in North America. Come on Toyota not everyone needs a vehicle the size/cost of a RAV 4!

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

My son and I came to this dealership to look at a used car. Hendrik is the quintessential salesman! Very professional yet personable, and low key overall. Just the right combination for us. We were able to take the car to our mechanic 10 minutes away from the dealership. The car passed inspection. Our only hesitations were the problem history of those cars made in that year combined with the price. We left to think about the purchase (and may return to buy the car). But we met Hendrik and would have no qualms about buying the right car from him. We highly recommend Hendrik!

Great styling, inside and out. Very comfortable to drive. Handles very well. Put it in "Sport" mode and it's very peppy with good throttle response.

I didn’t buy the car but the dealer people they’re very nice I would like to go back to buy the car is good place

Great little sport suv that has wonderful gas mileage and can seat 5 people. Drives very smooth and is great for driving anywhere. Its great for a family or a fist car.

Mark Cruz is the best! Hands down the most thorough and detailed "introduction" to my 2017 Toyota Prius. My first was in 2008 from a dealership that never explained how to start a hybrid. MarkCruz sat in the car with me for 40 minutes and set up my Bluetooth connections, my music, my navigation, updated the tech features using my phone, explained the safety features, and ALL the other bells and whistles. There was no pressure in his sales. He made sure we were happy with our purchase. He was totally legit. Not pushy or aggressive just chill and patient. Very helpful and professional... Had an awesome car shopping and buying experience at FremontToyota!. Thanks Mark Cruz'

I was watching the movement of this SUV in Sri Lankan street's for a few months. I was attracted by its body shape. I started to learn about this car for a couple of weeks. Subsequently I made inquiries from my friends who use this car and they recommended it with great satisfaction. Yesterday I bought this car having exchanged my previous car. The interior, exterior, style, performance and shape are excellent. I think it is a best SUV for lower budget and also a great value for the money. Thank Toyota.

There's never been a time to where the overall service hasn't been awesome. From the moment I drive into the minute I pick up my vehicle, the staff is kind, patient and motivated. I've even had the pleasure of the technicianthat worked on my car come out and speak to me just to say hello. A small gesture with a huge positive impact.

Handles great,Looks a little sporty,love the features. Its bigger than it looks on the inside. Seats are comfortable and not crowded. Love it Best car yet.

On Thursday, Sept 14th, I called Tyler Toler at Toyota Marin to talk about me possibly purchasing a new car. I had purchased a a car from Tyler about 2 years ago and based on my previous experience,I knew that he would take good care of me. We talked about my options and what cars were available in my price range , Because he had all of my information from my previous purchase , he asked me to email him a few things pertaining to my current car(which I would be trading in),then he promptly emailed me the specs for the potential options, I made a decision, and we were on our way to finalizing my car purchase within an hour or so. We decided to talk the following afternoon.I called him on Friday, very excited about my brand new car. Because I have a very busy schedule, I told Tyler that I'd probably be able to come in on that Saturday or Sunday to finalize everything, and then something I wasn't ready for. happened ; Tyler says "Why don't I have the car delivered to you, TODAY (From Marin to the East Bay,in midday traffic, no less) ??? !!!! I was in shock !! I knew that Toyota Marin provided exemplary customer service , but this was above and beyond anything that I had anticipated. Tyler said he would have Ren Briones drive my car to me and take the old one back. A couple of hours later, Ren was calling me from in front of my apartment complex !!!! The great service continued. Ren, assisted me in cleaning out my old car and transferring all of my things into the new one ! He said that anything that I did't want to leave it in the car and he would dispose of it for me. He the went over all of the amenities that my new car had and showed me how to set things up. we then signed all the documents and it was a done deal. I am now The proud, happy and completely satisfied owner of a brand new 2017 Toyota RAV4 SE !!!!! And I absolutely love it. On a scale of 1 to 10 ,I would give both Tyler and Ren a 1 million for not just doing their jobs but for going out of their way to make me feel like I was their #1 customer. They were both gracious and beyond nice. Sufice it to say, I will be buying my new car at Toyota Marin. Thanks Tyler and Ren. You guys are Awesome.

This is a really nice design and economic on gas but the only thing I didn’t like the emergency break that automatically don’t work they. You have to put it so many times and still is not 100% fine. Something good is that is economic in Gas

Initially I did a general inquiry Keith called to follow up, so I looked online to see other people's reviews of their experiences (note they are consistently outstanding.) spoke to Keith for maybe 15 minutes over the course of a Day or 2 emailed some information then went in to see what he had for me. I got to the dealership to find that Keith and Jay had already worked out 99% of the details I just had to test drive the car to make sure I liked it! Which I did!:) The next morning I went back to sign and give my downpayment, since my income was a bit higher than they thought keith, Jay, and Robert all tried to get me a better interest against all odds... I had never learned/ cared or paid attention to my credit and didn't realized the importance of good credit until recently. Keith genuinely has a passion for taking the opportunity of purchasing a car as setting them up for sincere success and laying it all out giving them the building blocks to improve what ever their situation might be, Jay did everything in his power to implement that plan and modify anything he thought could help. Then came Robert who also definitely uses his power for good, he will get to know you and your situation the whys and why nots that he believes will help him do his job to the best of his ability, you can tell he cares about what he does. Finally Gary, Gary walked me through step by step of my paperwork answered all my questions and even reviewed stuff that I didn't ask about but that are common questions. Very thorough and patient you can tell he likes what he does as well! Even the people I didn't personally encounter but could watch at work while waiting here and there they were all nice, genuine customer service and enjoyed their work! I have referred people to them, I will go back to get my next vehicle from them( when I live in Santa Rosa/ work in Novato so I pass 2 more on my way home! Do not get me wrong I believe in toyota to have great employees at all locations I just felt after reading reviews Keith was best to help me in my situation!) so if you're looking for a car and a wonderful experience I recommend toyota!

I looked around quite a bit before buying my CH-R. Style as well as safety are very important to me and this fit the bill. The ride is very smooth, it has plenty of leg room and I love all the safety features. It's a real head turner! I just wish it was designed with better visibility. The blindspots kinda suck. Other than that, this car rocks!

Awesome! Dealership was efficient, thorough in explanation of all the new technology on my car, and was eager to be sure I would get the maximum enjoyment from driving it.

Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.

The styling of this car attracted me at first. Then I test test drove. Was amazing. Felt spoiled. Has safety features and styling I love. And excellent warranty. Very happy.