Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendliness, to the efficiency of Jeff Rosen, thoroughly explaining and matching a comparative offer from another dealer, to finally wrap finances around with Ed, we could have not been more satisfied the ease, friendliness and no pressure attitude of the entire staff. There is always the stress of playing games when you get ready to purchase a vehicle, and we truly felt that this group did not do that with us. The entire experience maybe lasted 2-3 hours, and we are now owners of a beautiful vehicle
Oscar is THE BEST. Every negative experience I have had at other dealerships was immediately wiped away when I worked with Oscar. He made me feel very comfortable throughout the process and was not at all pushy while I tried to make my decision. He and his team worked very well together and made sure I didn't have to repeat myself to multiple people along the way. Sterling was also extremely kind and made sure I understood all aspects of my financial commitment before walking off the lot. I will look forward to coming back to this dealership in the future!
I had my car towed in and Kevin was very helpful. Not only did Kevin keep me posted on the progress of my repair, he took the time to explain the problem in detail and in a way that I was able to understand easily. I really appreciated the respect with which he treated me and making me feel like a valued client.
I don't like to write reviews unless it was well deserved but my experience with Danny and the staff wasn't something to go unnoticed. They were able to help me with my car problems in a timely manner. Danny was very friendly and accomodating. I would definitely recommend their professionalism and service.
I don???t have much patience for the sales process because I research before I arrive and know what I like and don???t so usually don???t enjoy the process. Mark Wilson changed that for me. He was excellent in his knowledge, his respect for what I cared about and his willingness to be flexible in how the process was conducted if that was important to me. He went above and beyond every step of the way.
Great dealership. All of their sales people are professional and patient with all the customers. They will work with you on your budget and do not sell you on add-ons you don't need. Chris the manager is one of the best in town. Highly recommend.
I came to the dealership looking for a fully loaded Countryman S All4 John Bremner assisted me with locating this car in inventory, the car was off site at a close by location. My brother and I drove with John in another car to that garage location, once arrived we say that beautiful Cherry Black Metallic color and saw the interior and fell in love with the car. John B let us drive the car in a close distance near the dealership, after driving I signed the credit app and credit disclosure and told him "Lets do this!" John B had appointment with another customer so I was turned over to meet Akiba Anker the General Sales Manager. Akiba mentioned to me the process and how long it would take from BMW Financial (Mini) to get the approval. Akiba was busy himself too helping his staff so I definitely commend him multi-tasking. After some 10-15 minutes I went into finance with my brother and I to meet Aaron (Mini Finance Manager), Aaron was processing the paperwork, I got Lease Protection and Tire and Wheel so I don't have to worry about any expenses during or at the end of the lease. So highly recommend new and existing buyers to have those amounts rolled over into the loan of the lease. It increased my payment by another $55-$60 however at least I'm covered for Lease Protection ($5000k) max and also Tire and Wheel if I bend my rims or if I get a nail in my tires. You would be a fool if you didn't get these insurance, unless your rich and have extra money lying around like Scrooge McDuck swimming in a money bin. All together the buying experience was awesome at Mini of San Franciso.
Everything was very fast and easy. Sales men were very friendly, and actually were willing to work with you. Good deals were offered. They followed up after making sure everything went well. Highly recommend!
I've been wanting a MINI Cooper ever since the new models came out 15 or so years ago. "B" was very helpful with all aspects of my visit, including the test drive and other logistics. My blue MINI Hatch (2011, 6-spd manual) is in great shape and I'm loving it!
Rose was fantastic. She worked with me via email to figure out the total out the door price before I flew down from Seattle to pick up the car. Everyone was friendly and genuine. Best dealership experience ever!
Do not like your pre-checked Service Report, on my last service my windshield washer fluid was bone dry- what else was left undone??? Service items should be completed then checked off so Sevice Technicians cannot forget to perform checks.
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