Brian and Mike were great! They treated us like friends, were open about everything and took time to make sure we were happy. They were able to get us an even better APR than my pre approved offer. Thank you and we will be telling everyone about the great people that are here!
I was in to address a carbon monoxide recall issue, so I'm not sure about the quality of the repair yet. I really was appreciative of the shuttle service since I had to leave my vehicle. Also appreciated the service manager's help.
All the people I have selected on this review have gone above their job to help me. Legendary service and star qualities by all. Thank you to David for explaining what another repair shop had done damaging my car and being instrumental in helping me recup my loss from them. Greg has continued to help me with problems and get to the bottom line of issues. Jerry and Jimmy helped me realize I might want a different vehicle not just replace with the same one I have. Peter was great with getting the finance paperwork done and explaining the ???why??? it???s a good idea to buy the extended warranty and I did. Thank you to all who went above and beyond their job description. What a great team. After the sale it is so important that the service department is one you can trust and feel confident because over the years that???s where we spend our time . On a scale of 1 to 10 it would have to be a 10+
We bought our 2nd Rav4 from Principle Toyota (Cassidy Nealy) last week and couldn't be happier with the service we received. We walked in, told them what we wanted, and Cassi helped us in a very short time find exactly what we were looking for. The process with all departments was exceptional and we will be customers for life! (Oh, and we LOVE this car too!) The Crafts in Memphis, TN
My parents and I were looking for a car that wouldn't be a financial problem and a great investment in the future. Mr. Suello was absolutely helpful in choosing in a vehicle that fitted our criteria. He was knowledgeable and professional in the process. We ended up picking a new 2018 Toyota Corolla! My family and I love, love the car. His warm personality and kindness made my experience with this dealership a great one.
They installed a new tire and made no attempt to clean it. Tire and rim are filthy. I will take it in for a wash tomorrow.
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