Nick excels in customer service where others fall short!
December 3, 2018
I was searching for my next vehicle on Cargurus.com when I came across what is now my 2015 Ford Focus SE, which was being sold at Yark Toyota of Maumee, OH (I live 3 hours away in Northern KY). I submitted an email through the site and was called back within about 5 to 10 minutes by Naomi at the dealership, and I was eventually connected to Nick Carmony, who was very friendly and worked with me just like he were my friend! Now I'm NOT talking sleazy used car dealer; This guy is TRULY GENUINE and an all around good/nice guy! I never once felt rushed, talked down to, or like I wasn't important during my entire experience with Nick, or with anyone from Yark Toyota for that matter. They patiently and kindly answered my questions, and they were all up-front and more than willing to give me information on the Focus I was interested in, and I really felt like my questions and needs were addressed and taken care of. I had rented a car to drive the 3 hours up to the Toledo/Maumee area, so when it came time to drop off my rental after signing for my new car, Nick picked me up from the rental company/airport drop-off and took me back to the dealership so I could get my car to drive it back home. Not only that, he gave me all the time I needed and wanted to have with my new car before buying, and just everyone at the dealership was super helpful. This is my 3rd time buying a car from a dealership, and this has by FAR been my best experience so far. These guys GET it! 5-stars for Yark Toyota; I am more than thrilled about my experience and my now new (to me) Ford Focus. Thanks again, Nick and company! Y'all rock! Kyle