Linda from Annapolis
November 6, 2018
Usually, I don't bother doing reviews on car dealerships because I hate it when my car breaks down. Not only does it cost me money but it is also an inconvenience. I've done business with Koons Annapolis Toyota for many, many years. I have purchased new cars; serviced at least four toyotas; had body work done; and have bought various parts and supplies. To say I have been a loyal Koons customer is an understatement. But until this day, I have never written a review.
First and foremost I must commend the management Koons Annapolis Toyota for hiring outstanding Service Department personnel. Regardless of their role in the Service Department, each and every person works as a Team Member. They are enthusiastic, knowledgeable, professional, friendly, thorough, and exceptionally professional.
Whether it is a simple oil change, an emissions problem, engine issues, or tire repair and replacement, everyone at Koons Service goes above and beyond to make sure our two Toyota vehicles are safe and reliable. They have done such a great job maintaining our cars, a Camry and a Tacoma, that my husband and daughter will be safe driving the aforementioned vehicles. As testament to the care these vehicles receive from their Koons Service Team, the Camry has more than 435,638 miles on it and is still going strong and the Tacoma has more than 120,000 miles and is just great.
Kudos go to the Service Team Members who have worked diligently to take of our Toyota vehicles, thus taking care of my family. These individuals are: Richard Souder, Service Manager; Kevin Biggam, Assistant Service Manager; and Dan Chialastri, Service Technician. Koons is lucky to have each of these professionalism its employ. If I have missed anyone who works on our cars, thank you so much for all you do. One person at Koons who has put up with me for years, but has never given up on helping me is Barbara Perez. She is awesome as well as ithe best Customer Service professional with whom I have ever had the opportunity to bother.
Thank you, Koons Annapolis Toyota , for fixing our vehicles and never
saying that "it can't be done". I appreciate all you have done over these many years to keep my family safe on the roads.