I purchased my new Ram after a friend of mine bought one and told me about their service. My entire deal was struck over the phone and I picked up my truck without even test driving it. But that is a quirk of mine! They were Southwest Autoplex back in December but were already changing over to Sterling motors. They gave me lifetime free oil changes and since I only get to Jennings when I have court, they agreed to take me to court if I dropped the truck at their dealership.
Very impressive to me.
It has been my experience when dealing with the service department that they need a total reorganization to improve customer service. The service at the Chevrolet and Cadillac dealership in Jennings does not favorably compare with other service departments that I have dealt with in other cities. There is little coordination between the parts and service personnel to show when a part has been received for a service. They fail to notify the customer that the part has been received so the customer can schedule their vehicle in for the required service. When talking to the service representatives, their reply is that they are too busy and understaffed to follow up on each customer. The parts department doesn’t always inform the service department that the part has been received. So the customer keeps waiting to be called by the service department. This call is usually not made. I would hope the management at the Jennings Chevy dealership make a change on how the service department operates to provide better customer service in the future. A larger service department would help tremendously.
I have purchased several vehicles from this dealership both used and new. Out of all the vehicles I have purchased from them, I had an issue with one and it was immediately taken care of. Prices of vehicles are pretty decent...being civil and friendly without demanding a lower price can go a long way. I've never had a problem negotiating prices with them.
All, The process of buying a vehicle online vs purchasing a vehicle from a local dealer can be quite different. Online negotiation feedback from the salesman seem to have very little personal touch vs the attention and availability to negotiate in person. So far, my experience through cars.com had little positive impact in my ability to purchase the vehicle I need. Even with cash available to cut a deal going through the online dealers listed with cars.com the sale personnel are not willing to negotiate with price making the purchase difficult to complete. At this point, It will much easier to go to the local dealership and shop around within reasonable miles to purchase a vehicle.
Acadiana Ford what do I think about them. The people at Acadians Ford from the top man down to the lowest person on payroll are the best people I have every been associated with. I have purchased from them since 1985 and believe me when I say purchase I mean at least every 3 years I purchased a new truck. Acadiana Ford has some of the best salespeople to deal with no matter which one you use. Upper management has also great people such as Derrick and Toney to help with any problems you may have. Parts also has great people who will help you purchase whatever you need such as acc. for truck or parts. They will go out their way to help you. Service department has some of the greatest mechanics. They are well trained and up to date on all vehicles. The service manager and his staff will do everything possible to get you in and out as fast as they can. The ladies doing all paperwork are also the greatest. They are very well trained and know their job perfectly. As long as I can afford to continue buying a truck or any vehicle it will be from Acadiana Ford the best ford dealer in Louisiana.
Purchased a 2013 Lacrosse program vehicle and saved thousands. JC was the best to deal with!!!!
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