I took my car in to Basil to get it inspected. The people were friendly, the service was quick, & the waiting area was comfortable with a phone charging area & 2 computers. And my 6 yr old loved the complimentary fruit!
The service department is always helpful and the people are always pleasant. The service is professionally done. The waiting area is clean and offers free wifi and computers for your use in an separate room.
The Purchase process of my used car was smooth and hassle free, very straightforward with the team at Basil. The invoice only issue was an item that I flagged with the car during the test drive was not addressed come car handover time, despite several chasers... now I have to return to the dealership to get it addressed, which is inconvenient and should not have been necessary...
Went to Basil last night looking for a new car since my current one was on its last legs. The people there were very nice. They let me test drive whatever vehicle I was interested in, and thoroughly explained what each had to offer. The sales consultant, although a bit condescending, was very knowledgeable, and the finance guys made this a very easy purchase. I’d recommend checking them out.
I would highly recommend this dealer to anyone searching! We drove 2.5 hours to buy our Toyota Sienna without seeing it in person, but having extensive communication with Steve. The Sienna turned out to be even better than the photos and we are extremely happy with our purchase! They also worked with us to buy out our leased vehicle and finish the payments for us when other dealers weren’t willing too. Thank you, Steve and Toyota of Batavia!!
Very nice working with Mike Wilkinson and Dave McDonald. Super service and accommodations. Very considerate of my time and limited availability. Took time to ensure I understood all the features of the automobile. Hi
Mike was friendly. Seemed like he was new maybe needed a little more insight to product. But if he couldn’t answer a question he found out the answer. Very pleasant to deal with
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