We have confidence in the team of people who keep our Toyota???s in hood condition. Their reminders help us stay up to date with maintenance. Explanations nd print-outs of performed service are thorough.
I drove down from Metro Detroit to check out a 2012 Subaru Outback. Having had a local family member check out the car beforehand, I was impressed with what I saw. Fitz was very accommodating and let me take my time with the test drive, getting the car inspected by a mechanic of my choice, and even taking it to grab lunch after a long morning. Negotiating was very straightforward and I never felt like I was being taken advantage of or given the run-around, which is something I have experienced at other dealers. Fitz even helped me move all of the junk in my trade-in's trunk to the new vehicle! My only complaint was that the detail job and wash done before hand left some mud and gunk under the vehicle, but overall I was very happy to have purchased my new vehicle at Yark.
Tenley Reid was fantastic to work with. Her customer service was exceptional and she made this process so easy for us. We were able to confidentially buy a car without even stepping foot into the dealership and what a convenience it was to have the car delivered to us.
Keith helped take care of issues covered under extended manufacturer warranty and got me a loaner car for my every day need. The work was done satisfactorily and I Hope Jimwhite will keep the prices low compared to other dealerships and services quality higher!
Friendly, on time completion, and took time to review result
by Dave from DealerRater.com
December 4, 2018
They exceeded my expectations through the whole service process. Facilities are cleaned and well maintained. The whole Service Dept. worked as a team to insure fast reliable work was done on our two cars.
Mo Zareef was a great sales consultant. Super calm during negotiations, explained everything well. No high pressure sales. We had been to the dealership several times before just browsing and never felt pressured into anything. Mo really went above and beyond, even explained delivery of the vehicle. Couldn’t recommend Lexus of Toledo more based on this experience. If you’re looking for a great no BS experience, go see Mo.
LEXUS OF TOLEDO WAS VERY PROFESSIONAL. I LIVE IN CLEVELAND AND DID NOT GET THIS TYPE OF EXCELLENT SERVICE. I DID BUY A LEXUS 350ES AND BROUGHT IT HOME TODAY. THE SALESMAN WAS SCOTT. I DID ALOT OF E-MAILS AND RESEARCH ON THE CAR FIRST, ONLINE AND BASICALLY NEGOCIATED ONLINE. I ALSO HAD A TRADE-IN AND THEY WERE VERY FAIR WITH IT. I AM ORIGINALLY FROM THE TOLEDO AREA AND HAVE MANY FRIENDS AND FAMILY LIVING THERE, I WILL DEFINEATELY PASS WITH WORD. I GIVE THEM A 5 STAR.
You definitely need to talk to Mia Knicely at Yark Subaru. She is the best at what she does, taking care of the customer. Financing department is super too! They are thorough and get you on your way fast.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Called Dave White Acura with multiple electronic failures. Secured an immediate appointment and everything was fixed the next morning. In addition, they provided a loaner vehicle as a courtesy. Everything was covered by the warranty and car was picked up in spotless recently cleaned shape. Scott, provided excellent service
Went in to get service for a recall. Service was free, people were friendly, and there was WiFi and phone chargers while I waited! They even washed and vacuumed my car, all free of charge. Would highly recommend.
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