November 5, 2018
Over the years I've purchased, traded in, or sold outright probably 7-8 cars from Glockners Honda Toyota. I've also utilized their Service Department and appreciate the extras such as shuttle to and from work nearby. I mainly dealt with Tony Lafferty, who (before he retired) was a pro at delivering excellent service. A couple days ago a used vehicle caught my eye, and I had the pleasure to work with Caleb Smith. Caleb, like Tony, made the experience a breeze. In every other dealership I've ever walked into, the salespeople lead off with statements that damage trust. Like, "what kind of payment are you looking for?" It's a game to obscure actual prices and move numbers around in order to appeal to your sense of getting a good deal. On the contrary, Tony and now Caleb were up front, genuine, and ultimately only concerned with making me happy with the deal. If it was in their power to do it, they did. If not, they asked or even pushed for it knowing that I was more likely to return again in the future. These are people of character that enjoy their job and helping people enjoy their experience of buying a vehicle. I have Caleb's number in my phone now, and I'll be calling him when I inevitably go to buy another car. Glockners sets itself apart whenever they hire and retain talented, positive people like Caleb. They do make it easy.