Have been shopping for a truck for a week. Though I did not ultimately purchase a vehicle at Neat, my experience with Louis made this dealership my top pick among the 7 or 8 that I visited.
I had narrowed my purchase down to two very different options - a higher mileage 4 cylinder at Neat and a lower miles 6 cylinder in a higher price point at another dealership. Louis sat down with me to look at both options, and encouraged me that the other vehicle appeared to be a great deal. He talked through the potential trade-offs without any pressure, and even after it became clear that I was leaning toward the V6 he continued to spend time to help me understand the complications with the Tacoma frame recall which affected both purchases. He also gave me a number of references for folks who could help out with my purchase of the other vehicle, for modifications I was interested in making.
Louis is knowledgable, generous and clearly puts his customer first. Neat will be my first stop for my next purchase.
Spent a full week trying to decide between a Toyota Prius and Nissan Juke. Both were low mileage vehicles and immaculate. After 3 test drives, fell in love with the Juke. Beth and Kelly were so patient and quick to respond to any questions. Took the car to a friend who told me to buy, and quickly. Car was priced below book value and had 4 brand new tires and brakes/rotors. Also, dealing in used cars from auctions, my friend told me they were the most honest dealers around. Made my decision so much easier. I have had the car for 2 weeks and couldn't be happier. Adding a 4th car to the family was initially a stressful time, but finding a great car for a great price took a lot of the stress away.
Mike was very friendly, pleasant and got me in and out in less than the 1hr 15min. I was told my car would take, when I made the appointment. Love that I am able to get service on a Sunday as well. Very convenient You Rock Mike!!!!
Mike Resto, our sales rep was awesome, as well as the rest of the team! Mike is the one who really made the experience very personable and enjoyable. This will be the dealership we go to for all of our future vehicle needs and wants.
In my previous experiences in purchasing a vehicle, I felt as if I was just a number. The entire experience left me feeling pressured to make a quick decision. This time, that was not the case. There was no buying pressure or hassle in finding to best SUV for me. Land Rover of Bedford NH, bent over backwards to meet my hectic work and travel schedules. I never felt pressured in my decisions at all. The dealership manager and sales staff are all excellent. Their customer service is top notch. This was my Best Car Buying Experience, Ever!
After a poor experience at a dealership in Maine, I made the 2 hour and 15 minute drive to Laconia and Irwin’s to look at a Certified Pre-Owned Prius. My experience was outstanding and the prices were surprising in a good way. I ended up with far more car for almost $2,000 less than I would have paid here in Maine. I HIGHLY recommend making the drive, not only is it a beautiful drive, it’s also totally worth the buying experience.
It is refreshing to know that not only does the dealership offer the best pricing around, but also has knowledgeable sales staff like Josh Beachum and Michelle Whitney to step you through the process. I am very pleased and excited about owning our new RAV4 !
Bill & Diana York
I LOVE the Irwin group! When i thought i was stuck in My old car, and lost all hope with finding a new to me car, Erik Faro restored my hope! I’ve never seen a person work so hard for me to give me the satisfaction i wanted. When all other places gave me the run around and denied me, Erik got me approved and made the buying process a dream! Other dealers I’ve sat there for over 4 hours.... i was literally there about an hour and everything was done. I want to thank Erik for everything he did for me. If i ever need another vehicle I’ll be going to Irwin’s for sure! Totally worth the 2 hour drive!
Outstanding sales team (Jason Barstow & associates) that assisted with our evaluation and decision to purchase a used Jetta Sporwagon TDI. This is our first time owning a VW, and we’re thrilled with the vehicles handling, engineering, power & efficiency. Rochester VW had the best selection of reworked TDIs in NH. THANK YOU!
Buying a used Jetta at Volkswagen of Rochester was easy and pleasant. Jimmy Breitmaier did a great job helping us find the right car. He was knowledgeable and able to explain options and services clearly. We bought a car here 7 years ago and it continues to be a good car. We expect to love our new car just as much.
I just recently purchased another new VW I have been going to this dealership since 1991 and have always been treated fairly and like family Jimmy Breitmaier is the most patient and truly makes the car buying experience enjoyable he is very knowledgeable and experienced on every vehicle when I leave the showroom with my new car I know I have made the right decisions in my purchase. I have to say the staff at Rochester VW is why I return to purchase a new vehicle they truly are there for their customers ps.. I love my new 2019 Tiquan- R
We have leased 3 vehicles from Rochester VW and the experience has been great all three times. We worked with Chet and his team. Chet is very knowledgeable, pays attention to what you are looking for and will work a deal to get you in a car! We also go there for service and they are great too. Just an all around great experience!
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