Dealing with Tom Galli (sales) and Doug Murphy (technician) for over 22 years. Always exceptionally satisfied. Won’t go anywhere else. Two Volvo dealers much closer to our home. They don’t compare to Ramsey.
I was on my way to the Audi dealership when I decided to stop at Volvo first. I saw the car I had fallen in love with online but still wasn’t convinced about Volvo. LJ stopped me on my way out and offered me a test drive. Driving the XC40 was a WOW experience. There was no going back to Audi or BMW. I appreciated that LJ hustled to offer me that test drive and he made the process of purchasing it simple. I appreciate his follow up and attention to detail. The dealership is bright and clean, clean lines. Love the Swedish influence in its design. I’m truly happy with the WHOLE Volvo experience. Top notch.
Excellent dealership, I have purchased Volvo equipment from tri-axle trucks to dual axle trucks to automobiles for 35 years. Intermittently I have made the mistake of buying Ford dump trucks and cars and without exception they were crap. That cost me a lot of money and down time and aggravation
This is my second Volvo leased from Prestige and specifically, Ron Landstrom. Nothing but great things to say about the team there and the process - from them trying to find my daughter a Pretige teddy bear - to pricing the XC90 very competitively - to them bending over backwards making sure I???m happy. In my experience, you???ll be hard pressed to find a better dealership to do business with.
I cannot express how professional and helpful Patrick Beauford was in the initial presentation of the car and also on some follow up questions I had. Pat Masone was also very professional in his discussion of the finances and Craig Melquist was very helpful with some of the questions I had. Overall the relaxed and highly professional and low key approach was a major factor in my decision to go with the Volvo.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
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