When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
From the moment I walked into the dealership to the minute I left, it was a great experience. No pushy salesmen, just regular people there to answer questions and show me only what I wanted to see. There was no upselling involved. The salesman was knowledgeable and not in a hurry to move me out. The finance manager was efficient, knowledgeable, and explained everything to me succinctly. Overall great experience and would definitely recommend to family and friends.
we have been going to Volvo of Charlotte for 12 years and truly they are like family. the fact that we still get treated with respect and a smile as it is our first visit is great, not to mention Starbucks coffee in the waiting area...
My wait was less than an hour and the service was excellent!
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