The customer service that Mike Huttleston provides is top notch. He is friendly and makes you feel comfortable and not rushed. We mentioned that we had a stain on the interior roof of the car and he had his detail people remove it when we took the car in for the 25,000 mile checkup.
My first SUV my 5th lexus
by Judyg from Hicksville, ny
December 8, 2018
After driving a Lexus ES 350 for the past 12 years, this is my first SUV. Really like all but one aspect of this car. It gets great mileage on long trips, but most of my driving is local and the mileage is sub 15 Mpg even with premium gas. That’s my only complaint.
Dropped off my car and received it back in a timely manner. Everything went well. They even gave me a ride to my office which was great.
Nice looking, reliable, luxury but low key.
by Kyle from Murray
December 8, 2018
Enough space for all my needs, very reliable car and has very solid performance, a very fashionable design from inside out. Has all the features for winter needs (all-wheel drive, heated seats, and wheels), very good sound system.
The representative who made my appointment over the phone was gracious and accommodating. I needed an appointment before I left for a road trip and she found a way to fit me in. She is an excellent representative of your company and dealership. The technician who helped me, Mike, was very efficient and accommodating. He arranged for a loaner car and had my car ready in a very reasonable amount of time. Your dealership always treats us like valued customers.
by ST from USA
November 28, 2018
What's there not to like, soft ride, good acceleration and braking, fit and finish is second to none, mechanically similar to Avalon, easy and cheap to get it fixed if needed. Uses regular unleaded which is big plus. One of the best warranties out there although I doubt you'll be needing it, very reliable.
6 month service everything went smoothly it took about 1-1/2 hours and included a car wash. Off to a smooth start as expected.
Love it so far!
by Jen from Cookeville TN
December 6, 2018
Have only owned for a short time but so far I’m really liking it. I’m average 40+ miles per gallon. Love the interior design, but haven’t figured out all the buttons yet. I drove a Cadillac for 9 years before this. I hope this one is as good a car as it was.
As always Brady took great care of our Lexus and Mike her counterpart gave us excellent recommendations for new tires. It was timely suggestion since we were going on a long road trip. I would strongly recommend This dealership and their world class services department
by Newlexusbuyer from Fayetteville
December 29, 2018
Love the size, not too big but sits up higher. It is very comfortable and so awesome how the settings allow you to save your seat and steering wheel preferences. This is a beautiful vehicle, inside and out. I recommend something other than cream seats. They definitely do show wear more.
The service advisor Matthew was very polite, patient, helpful, knowledgeable and answered lots of my questions very well.
During the 30000 mile maintenance, he and his crew found and root caused a rear brake issue and fixed it. It was because some parts were not lubricated well enough, the rear brake pads were worn unevenly, and the inner pad was gone while the outer one still had half thickness left, he helped contacted volvo to take care of the charges to replace the rear brakes pads and routers and lubricated the part well to prevent this from happening.
The renovated dealership building is very beautiful, the seats were comfortable and wifi was fast, I like the area with 2 cubes where people can carry on their work while waiting.
Comfortable road trip vehicle
by Brian from Charleston, SC
December 26, 2018
The Grand Cherokee Summit with the 5.7L Hemi is probably the best road trip car I’ve owned. With the adaptive cruise control it practically drives itself. More than enough power, plenty of room and comfort makes for arriving at your destination feeling refreshed. With Jeeps 4wd, you also have the confidence that whatever the weather or road conditions you’ll make it. Great SUV!!!
i hate the process of buying cars BUT i actually enjoyed the process it was painless, Neillo was great! i would buy from them again! only complaint i didnt like that there was a extra added expense for the lowjack (which i should have had negotiated off the price) BUT didnt know about it until we were signing papers
Exceptional vehicle and truly recommend it!
by Linda from Edinburg, TX
December 23, 2018
For my children who are only 9 and 4 years old to say they think moms car is amazing, speaks volumes of Volvo! We are extremely happy with our purchase!
Got my car from Jeremy in 2016. He???s great to work with, very patient, professional, and takes good care of his clients. He even follows-up with us 2 years later :). If I???m ever in the market for another Lexus, Jeremy is my go-to. Will definitely recommend him to anyone looking for great customer service! Thanks Jeremy :)
Very comfortable performance sedan.
by medlife from Winston-Salem, NC
January 1, 2019
Great performance and enjoyable driving sedan. Lexus has definitely got it right. I have owned several Lexus sedans and this is my favorite from the stand point of affordability, performance, and space for all our needs.
It was Saturday morning to complete buying my Lexus. Daniel definitely needs training or higher leadership has to send him for customer service training. He should know about the basic customer service. He was very bad. Thank you.
New previously owned car.
by KyleMN from Minneapolis, MN
January 13, 2019
This car has everything I was looking for. I am pleased with the design. It drives and handles great and is comfortable inside with excellent storage in the trunk.
The purchase of my new RX 350 was the easiest and most relaxed of any I've had in the past. Everyone at Lexus of Roseville was friendly and accommodating, explaining all the steps in the process and making me feel comfortable. I was never pressured and was given ample time to make my decision. Scott Silverman was particularly helpful. I brought my previous Lexus to this dealership for service, which was excellent, and will definitely return here for service and future purchases or leases.
by Sharif Dalia from Williams az
December 2, 2018
Great car very reliable and comfortable had no problems with it so far and hopefully I will not would recommend this car to any one
Scott took all the time needed to answer our questions and concerns. Found him to be very customer focused and easy to work with. We haven't purchased a new car in many years and Scott made our experience with Lexus of Roseville a positive one.
by Lexus fan from Arden Hills, MN
August 24, 2018
Looking at getting back into an RX450h as a second car after trading our 2010 Rx450h for a three row pilot. Want to get back to the smooth ride of Lexus again.
A1 service, great cars and great staff, professional service, definitely will recommand it to family and friends , very friendly, easy to deal with, you guys are awesome
Top line luxery and roominess.
by KG aja basketball fan from Albany, NY
December 31, 2018
Great value and ride and not bad on the eyes. I receive compliments from co-workers to strangers in the parking lot of stores. The style is ageless and 2015 Model is very similar in features to the 2019 model.
Amazing, patient, kind and intelligent experience!!
by Jesus@23 from DealerRater.com
September 18, 2018
I greatly enjoyed my experience with Lexus of Roseville. Richard spoke to me with kindness and expertise from the get go. I felt confident throughout the entire buying experience and even went out of his own way to obtain the exact specific lexus I wanted. We had some issues during the buying process but Richard and the other salesmen kept apologizing and made it well in the end. I ended up walking out with a Lexus IS 300 F sport!! Loving the car ever since I test drove it! I will definitely be returning to this dealership and recommending it to friends and family!! :)
Very bad quality, A/C Problems, 2015 models
by US from Phoenix, AZ
November 21, 2018
Very poor quality, just past 50,00 miles and A/C blows hot air. Can not image this bad from Lexus. My Kia and Toyota had no A/C issue for over 100,00 miles. This is my first Lexus and will be the last. Not reliable at all.
Joe took great care of us and was able to meet all my wants
by edivine from DealerRater.com
September 5, 2018
It was a real pleasure to work with Joe and the rest of the Lexus of Roseville team, Joe listed to my input and was able to find the car that met my needs. Would definitely recommend working with Joe to anyone. Our last 3 cars have been purchased at Lexus of Roseville and have all of our cars serviced there as well, we always have a great experience with a truly professional staff
by Dawn from Lomg Grove, IL
January 2, 2019
Absolutely love everything about the car. I would only say I’m missing a bit of storage in front (sunglasses, etc). Love the size, options, speed, comfort - smooth ride. Everything else is perfection!!
James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car!
the remote starter doesn't work
by Phillybarbo from Fall River, Ma
January 12, 2019
Beautiful, comfortable, navigation is a trip, needing winter tires when living in cold states there is a heavy noise in the rear when first taking off and turning, and living in New England the remote started stinks
I???ve repeatedly had prompt and good service from this establishment. In most every situation, the service department has remedied my car issues the first visit.
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very easy and stress free as if he was part of my family. I thoroughly trusted him. He taught me shortcuts with the instrument panel and made sure I was comfortable driving away. Thank you for a pleasant experience. I hope you will be able to help me next time.
Great Entry to SUV/Crossover Vehicles
by Darla from gainesville ga
January 6, 2019
I have only had this GLA 2 weeks, but am loving the drive and maneuverability it offers. I am very pleased w/ this purchase-a first SUV type for me.
Exceptional staff and service at this Rockland location. Everyone, in every department was most helpful, courteous, upbeat and Sherry we are returning customers and this last experience was a validation as to why. They treat you like a king and queen
My CLA 250
by CAROL from Newport Coast
January 10, 2019
I have had a lot of more expensive Mercedes (luxurious) and sorry i decided to choose a less expensive model as it is disappointing for a Mercedes. It is noisier, has fewer amenities, etc.
Got scheduled when I needed it. Diagnosed the problem within 4 hours had to order prts, got parts in and fixed in 2 days. Very satisfied. I am
The Most lovely and comforts car.
by 5hon from Huntington Beach CA
December 13, 2018
This lovely car has all functions I need. It is so comfortable, I really enjoyed the hot or warm massages and feel safe to drive with the driver assistance.
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