I had a very good experience with my salesperson, Erik. He was attentive, not pushy, and seemed to have my best interests at heart. I do wish everyone there was as responsive as he was, and answered my questions when I asked them (the finance manager we were using and Erik were off on the same day, and we couldn’t get anyone to return our calls). We did buy a car here, so overall a good experience. On a side note, the service department needs some work, as they are grossly understaffed and made me feel like I should go somewhere else to get our other car serviced.
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.
We just bought a used 2016 Ford Explorer Sport with Shenandoah Ford. Wonderful experience. Catherine Adams was wonderful and we felt we got a great price for a low mileage, perfect condition Ford Explorer Sport.
We visited three different Dealerships and yours was the only one that we felt went above and beyond for us. You continually looked for the vehicle that we wanted. I don't know if the other Dealerships did this or not, but they tried to change our wants and wanted us to buy something on their lot. You found a vehicle that fit our wants and needs and did not try to change our mind. We will be back, Thank You
My wife and I have been doing business with Kern Motor Company for years so when she decided to take a look at a new GMC Terrain I of course went along. At the time they did not have the one she wanted (paint color), but found one not far away and arranged for a transfer.
Everything went very smoothly from the financing to pickup and we couldn't be happier. Then I made a terrible mistake; while the wife was taking care of a few odds and ends to complete our transaction, I started walking around the lot looking at used pickup trucks. Really didn't have any intention of buying a new vehicle for myself, but Kern Motors had just the right used pickup that I had been casually looking for.
Again from start to finish Kern Motors arranged for financing, gave me a very fair offer for my trade and helped me complete the process quickly and I was out the door with my own "new" used pickup truck.
Thanks go to Benny, Scott, Trey and the rest of the staff at Kern Motors for making two more transactions go smoothly and without hassle.
Benny found the vehicle we were looking for (they did not have the one we wanted in stock) and had it transferred to Kern Motor, Winchester, VA within 2 days of locating the vehicle. Service is always friendly and we are treated like family. Great bunch to work with from sales/service/financing. Thanks again guys.
My experience was so easy, which may not seem like much, but after relating to computers on a 24/7 basis these days, it was so refreshing to talk with kind and thoughtful humans. They took over from the time I came in and I really didn't have to do anything but sit and relax and in a very short time, they were done with my car. Thank you to the Service staff at Kern's.
Mark Atchley is a knowledgable and trusted mechanic. I always trust him to work on my vehicles and I welcome his advice.
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