Used Cars for Sale in Luray, VA

My husband and I broke down on our way home from TN back to NY. We realized our local Ford dealer messed up our Escape as we were halfway home when they did a routine oil change. We had to call a tow truck and were towed to this Ford dealer after service hours and Kevin Delawder went above and beyond to help us out and make it so we could get home. Highly recommend based off hospitality of this fella alone. Thanks again!

My sales guy was excellent , he was new to the sales game for only a week and I couldn't have asked for a better salesman.. He was very helpful and went above and beyond for me so thanks Kevin DeLawder.. Sales manager was also very polite and helpful. Overall it was the best buying experience I have ever had..

I called and they would not match another dealers price. I had lower offeres from other dealers and was trying to buy a truck from them. I called several times

I am writing an update to my previous review. I am going to update them to a 2 from a 1 won't I won't go higher at this time due to I need to see more. You see it takes years to create a good reputation but you can destroy it in minutes. Going to need to see more from them before i become a promoter. So they did get me my floor mats and they look good. I asked them to detail the car and they said they would...so we will see on that. BUT!! They didn't really offer anything to make it up to me, they only did what they were suppose to do in the first place. And if i was running the show there and i knew someone was upset with my company i would do something to say sorry let me make it up to you!!! I do thank them for making it right.... but they could of done better!!!

I had a very good experience with my salesperson, Erik. He was attentive, not pushy, and seemed to have my best interests at heart. I do wish everyone there was as responsive as he was, and answered my questions when I asked them (the finance manager we were using and Erik were off on the same day, and we couldn’t get anyone to return our calls). We did buy a car here, so overall a good experience. On a side note, the service department needs some work, as they are grossly understaffed and made me feel like I should go somewhere else to get our other car serviced.

Pleased with service given. Staff was friendly and professional in performance of their jobs.

Had a great experience. Had my car serviced and was very pleased. Tim Neff was very helpfull in the service department. Also Casey Carper at the reception desk was very helpfull and friendly.

Glen, Adam and Josh were great while addressing my repairs on the 2012 GMC Acadia they all should be commended for there outstanding service. Especially Josh for take very good care of us during the time our car was in for repairs. Thanks for the loaner car during the repairs.Everything was done as promised. Thank to all, Jim and Becky Fox

I had a great experience. Everyone was helpful especially Adam Croson! You have a customer for life because of Adam and ill be getting in touch with him soon to schedule another appointment within a week or two. He went above and beyond to help me and to explain everything to me.

My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!

I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.

In and out quickly even given it was an more serious repair that required the vechicle to be at the dealer overnight.

We just bought a used 2016 Ford Explorer Sport with Shenandoah Ford. Wonderful experience. Catherine Adams was wonderful and we felt we got a great price for a low mileage, perfect condition Ford Explorer Sport.

very satisfied very professional and friendly staff. never any problems getting an appointment.

Went very well, Service Reps were very knowledgeable and efficient.

Very pleasant people to work with and felt right at home .