[{"id":414311,"firstName":"John","lastName":"Shaw","titleText":"Service Advisor","emailTxt":"jshaw@keyeshyundai.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":214,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/bfdcbed0a9bd.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":342345,"personPtyId":31614923,"firstName":"Steve","lastName":"Chung","titleText":"Finance Manager","emailTxt":"schung@keyeshyundai.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/21334b372ef6.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1404172800","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":342344,"personPtyId":31615009,"firstName":"Robert","lastName":"Mai","titleText":"Finance Manager","shortBioText":"My main goal with business is making sure my customers are happy every step of the way. 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I joined the Military at age 18 and was able to travel parts of the world and then went into active reserve. I joined the automotive business in 2012 and really enjoy what I do. After being in the Military, I earned my degree in Psychology. I really enjoy helping customers and approach my business a bit different than most. I believe the car buying experience needs to be tailored to each individual customer not applying the same process to everyone.","emailTxt":"rmartinez@keyeshyundai.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/20f50ae757f9.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1462060800","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414309,"firstName":"Raul","lastName":"Alvarado","titleText":"Parts Specialist","emailTxt":"ralvarado@keyeshyundai.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/4975eb0fd0bf.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":414329,"firstName":"Jimmy","lastName":"Molina","titleText":"Service Advisor","emailTxt":"jmolina@keyeshyundai.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":100,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/0fb95312b375.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":414312,"personPtyId":45617593,"firstName":"Jonathan","lastName":"Hughes","titleText":"Service Advisor","emailTxt":"jhughes@keyeshyundai.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":72,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/bb00dd41f3c4.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":342346,"personPtyId":31886581,"firstName":"Ruby","lastName":"Chu","titleText":"Internet Manager","emailTxt":"rchu@keyeshyundai.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/8e636e30b8ca.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":342335,"personPtyId":31616070,"firstName":"George","lastName":"Arau","titleText":"Sales and Leasing Consultant","shortBioText":"I enjoy giving my customers the experience that they would like to receive. 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I am also very familiar with the East Coast as I lived in Long Island for many years. I have 2 boys ages 12 and 3. In my spare time I coach my sons flag football team in Simi Valley. I love to travel in my spare time and also I like to bowl and play tennis when I can. I am an easy going person and super transparent. I like my customers to have fun and feel no pressure in the experience. 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Following in my father\u001as footsteps, I became an owner operator of a automotive repair shop due to my overwhelming love of cars and have experienced many different roles during my years in the profession. Years after I decided to sell in get into a dealer as a Service Consultant and move my way up to a Service and Parts Director. I have gained a wealth of knowledge during my employment and I look forward to new challenges and growth opportunities in the days ahead. \n\u001aLoyalty Is Rare, If You Find It Keep It","emailTxt":"masatryan@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/b569dbae8b80.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1054436400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":414376,"personPtyId":31620242,"firstName":"Jay","lastName":"Syed","titleText":"Sales & Leasing Consultant","emailTxt":"jsyed@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/ac22f1c2f437.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1430438400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414301,"personPtyId":31621060,"firstName":"Carlo","lastName":"Eskandarian","titleText":"Sales & Leasing Consultant","shortBioText":"I have been in the business for the past 6 years. I have two years experience in finance. I enjoy working with my customers. I pride myself in my automotive knowledge and impart that experience to my customers. I treat my customers like family and enjoy interacting with children. I have twins, one boy, one girl and enjoy spending time with my family.","emailTxt":"aeskandari@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/8b6d6540f322.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414328,"personPtyId":31620098,"firstName":"Ryan","lastName":"Gregory","titleText":"Service Advisor","emailTxt":"rgregory@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":342337,"firstName":"Michelle","lastName":"Meza","titleText":"Sales and Leasing Consultant","emailTxt":"mmeza@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/44704ae22a3d.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414300,"personPtyId":31621170,"firstName":"Chris","lastName":"Keil","titleText":"Sales & Leasing Consultant","shortBioText":"Chris is a California hybrid. 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I enjoy what I do and always treat my customers well and make them feel like part of my family.","emailTxt":"havagian@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/8500c5d85adb.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414331,"personPtyId":31620230,"firstName":"Kevin","lastName":"Skawarski","titleText":"Service Advisor","emailTxt":"kskwarski@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":414310,"firstName":"Peter","lastName":"Santana","titleText":"Parts Specialist","emailTxt":"psantana@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/1e76e428fa01.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":424606,"firstName":"Steven","lastName":"Naidu","titleText":"Sales and Leasing Consultant","shortBioText":"I am originally from Fiji and moved to the United States six years ago. 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This, I impart to all my customers.","emailTxt":"stevennaidu123@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/2590c7141b4e.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1488326400","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":337983,"personPtyId":31614901,"firstName":"Tati","lastName":"Bridges","titleText":"Assistant to General Manager","emailTxt":"tbridges@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414316,"firstName":"Erica","lastName":"Quezada","titleText":"Appt Coordinator","emailTxt":"equezada@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/ce1e1116095e.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":414315,"firstName":"Karina","lastName":"Sandoval","titleText":"Appt Coordinator","emailTxt":"ksandoval@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/c6f4e2078697.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":414332,"firstName":"Mikey \"G\"","lastName":"Gutierrez","titleText":"Service Drive Manager","emailTxt":"mgutierrez@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":414308,"firstName":"Moe","lastName":"Rodriguez","titleText":"Parts Specialist","emailTxt":"mrodriguez@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/db4939123ecc.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":414319,"firstName":"Patricia","lastName":"Brown","titleText":"Customer Service Representative","emailTxt":"pbrown@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/7dc61741b6b9.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414317,"firstName":"Adriana","lastName":"Robles","titleText":"Customer Service Representative","emailTxt":"arobles@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/cf862b8eb5c3.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414298,"firstName":"Byron","lastName":"Gelfo","titleText":"Sales & Leasing Consultant","emailTxt":"bgelfo@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/611e97b8fbdc.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414327,"personPtyId":31620226,"firstName":"Reba","lastName":"Ross","titleText":"Sales & Leasing Consultant","shortBioText":"I grew up living in Burbank, CA. I have supervision experience for the past 4 years and recently joined automotive. I like to treat my customers with a welcoming environment that is fun and hassle free. In my spare time I enjoy riding horses and I am a animal lover. I would love an opportunity to do business with you. Come see me.","emailTxt":"rross@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/11965a744672.jpg","drDealerId":7785,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1483228800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":414306,"firstName":"Daniel","lastName":"Far","titleText":"Sales & Leasing Consultant","emailTxt":"dfar@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/8775e103a0bc.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":427849,"personPtyId":31619871,"firstName":"Ramiro","lastName":"Salazar","titleText":"Sales and Leasing Consultant","emailTxt":"rsalazar@keyeshyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/7785/employees/a11d162f767e.jpg","drDealerId":7785,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Keyes Hyundai

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 8:00 AM - 5:00 PM

Keyes Hyundai Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

10:00 AM - 8:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2020

Thank you for stopping by Keyes Hyundai Van Nuys! We are your Los Angeles Area Hyundai Dealership specializing in new and pre-owned Hyundai vehicles, Hyundai Service & Parts.

...



Our knowledgeable sales staff have been trained and certified to provide amazing customer service. Our Hyundai dealership has been selling and servicing the Los Angeles area for a long time - our customer service is second to none!

Receive a vehicle quote and schedule a service appointment all online! Located in Van Nuys, our Hyundai dealership sells reliable and fuel efficient cars! Come visit our brand new state-of-the-art show room today!

"We're out to be #1 in 2015!"

Service

Oil, Filter Change

$44.95 and up*

Car Wash

Complimentary

Brake Replacement

$229.95

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1637 lifetime reviews. Includes reviews of Keyes Hyundai from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 16, 2020

    Jimmy is the best! He helps breakdown prices and plans that are suitable for your budget. He is very kind and works with all the workers well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jimmy Molina

    Service Advisor

    (4.9) 100 reviews

    Jonathan Hughes

    Service Advisor

    (4.9) 72 reviews

  • 5.0 out of 5
    February 8, 2020

    This is the second and third car we have bought from Ruby Chu. Her understanding of what we need and can spend was outstanding. There was no pressure and... she always went above and beyond. Thank you Ruby!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ruby Chu

    Internet Manager

    (4.8) 59 reviews

  • February 15, 2015

    I came in shopping for a used car with my daughter about 6 months ago. We were in an accident where we totaled our brand new Camry. Originally I wanted... to go back to Toyota but my daughter did some research on a couple Hyundai models and we liked the fact that it has 10 years of warranty and honestly I hate the over aggresive copy cat lexus styling that the newer Toyotas have. Long story short, we were greeted by Steve Chung who was our product specialist. He was well informed and so patient with us. We test drove 4 cars before I picked out a 2014 Hyundai Sonata with the limited edition package. He even called me on my birthday to offer a free carwash. I brought my husband with me and when I got to the dealership I found out that Steve was promoted to the internet fleet department! Congratulations! Anyway my husband ended up leasing a 2014 Santa Fe. Steve had us in and out of the dealership in under 1 hour. Amazing. My family will never buy a car outside of Keyes Hyundai ever. Thank you Steve!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 10, 2020

    I had to replace a damaged tire for my ioniq electric. Victoria Hovey helped me and I would work with her always for any car problems at this dealership.... She was prompt , professional and she went out of her way to help me talk with Michelin about my tire warranty issue. She went above and beyond what was expected of her.

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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 1, 2020

    Buyer beware!! The prices advertised are not transparent, you pay more with the add-ons, forced to purchase. No room for negotiating! Dealer doesn't go... by KBB for trade-in. Buy from another dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    George Arau

    Sales and Leasing Consultant

    (4.8) 51 reviews

  • 1.0 out of 5
    January 1, 2020

    Dealership forces the consumer to purchase their add-ons which results in a higher price for the vehicle their is no room for negotiating. Run Away!

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 1, 2020

    I had a great experience at Hyundai in Van Nuys. George Arau was knowledgeable and helpful, he answered all my questioned w detail information, he went... above and beyond with the process to buy my Hyundai Ioniq- love my gas mileage! Go with George at Hyundai in Van Nuys for your next car purchase- Very friendly and great personality!

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    George Arau

    Sales and Leasing Consultant

    (4.8) 51 reviews

  • 1.0 out of 5
    December 28, 2019

    Hope this review offers some advice to anyone who's looking to purchase a vehicle here. Long story short, our salesperson, Faisal Islam, was trying to... sell us off a USED vehicle for a new car. We visited this location twice, and today, we went in to actually purchase the vehicle. After two hours of stressful price negotiation, we proceeded into the finance office to complete the paperworks in buying new 2019 HYUNDAI Sonata SE. When we were signing the paperworks, one of the paperworks mentioned "used car," and when we questioned about the details of the form (since we are buying new vehicle), the finance manager, Lucine Martirosian, then informed us this 2019 Sonata SE that we were planning to buy was actually RETURNED from previous customer with over 100 miles in mileage. No one was able to provide us with a clear answer on why the vehicle was returned by previous customer. Not only were we not informed about this vehicle being categorized as USED on papers previous to this paperwork process (no one even bother to inform of this used status), their attitudes in handling this matter was not very professional at all. Lucine, the finance manager, was continuously trying to argue with us asking why we would not purchase this vehicle, when it's considered as "USED" only on paperworks, and that car itself will operate totally fine as new vehicle . She tried to fight me by saying that she would still buy this vehicle since it's technically new and marked USED only on paper. (She later apologized, and said she's only in the middle. Yes, exactly, why does she even care?) In addition, she stated that we are purchasing it for a lower price, because it was categorized as used (not a single portion of discount was due to such reason). Our salesman, Faisal, and the other finance manager was all very aware that we were there to buy a NEW 2019 SONATA SE white. On the other hand, It's very hard to understand that Faisal, the salesperson, was not "aware" of this car being sold as used, when he knew that this 2019 Sonata SE (white) was the very last one they had in inventory. Not only was he aware that this vehicle was the last White 2019 Sonata SE in inventory, Faisal was aware of us coming in today to purchase NEW 2019 Sonata SE, white. When we asked him if he knew that this vehicle is categorized as USED, he acted shock, but was aware of the EXACT mileage in this car, in which he NEVER mentioned throughout the negotiation at all. We obviously did not end up buying this vehicle. However, they have already ran Hard Inquiry on my brother's credit check, which lowered the credit score, in which there is no compensation at all for. I would personally recommend more transparent dealership, but if you insist on buying a NEW vehicle at this location, just check more thoroughly to ensure that you are actually purchasing a NEW vehicle, not only in operation but also on document for your own sake.

    1.0 out of 5
    Customer Service
    1.0 out of 5
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    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Faisal Islam

    Sales & Leasing Consultant

    (4.0) 12 reviews

  • 1.0 out of 5
    December 28, 2019

    Hope this review offers some advice to anyone who's looking to purchase a vehicle here. Long story short, our salesperson, Faisal Islam, was trying to... sell us off a USED vehicle for a new car. We visited this location twice, and today, we went in to actually purchase the vehicle. After two hours of stressful price negotiation, we proceeded into the finance office to complete the paperworks in buying new 2019 HYUNDAI Sonata SE. When we were signing the paperworks, one of the paperworks mentioned "used car," and when we questioned about the details of the form (since we are buying new vehicle), the finance manager, Lucine Martirosian, then informed us this 2019 Sonata SE that we were planning to buy was actually RETURNED from previous customer with over 100 miles in mileage. No one was able to provide us with a clear answer on why the vehicle was returned by previous customer. Not only were we not informed about this vehicle being categorized as USED on papers previous to this paperwork process (no one even bother to inform of this used status), their attitudes in handling this matter was not very professional at all. Lucine, the finance manager, was continuously trying to argue with us asking why we would not purchase this vehicle, when it's considered as "USED" only on paperworks, and that car itself will operate totally fine as new vehicle . She tried to fight me by saying that she would still buy this vehicle since it's technically new and marked USED only on paper. (She later apologized, and said she's only in the middle. Yes, exactly, why does she even care?) In addition, she stated that we are purchasing it for a lower price, because it was categorized as used (not a single portion of discount was due to such reason). Our salesman, Faisal, and the other finance manager was all very aware that we were there to buy a NEW 2019 SONATA SE white. On the other hand, It's very hard to understand that Faisal, the salesperson, was not "aware" of this car being sold as used, when he knew that this 2019 Sonata SE (white) was the very last one they had in inventory. Not only was he aware that this vehicle was the last White 2019 Sonata SE in inventory, Faisal was aware of us coming in today to purchase NEW 2019 Sonata SE, white. When we asked him if he knew that this vehicle is categorized as USED, he acted shock, but was aware of the EXACT mileage in this car, in which he NEVER mentioned throughout the negotiation at all. We obviously did not end up buying this vehicle. However, they have already ran Hard Inquiry on my brother's credit check, which lowered the credit score, in which there is no compensation at all for. I would personally recommend more transparent dealership, but if you insist on buying a NEW vehicle at this location, just check more thoroughly to ensure that you are actually purchasing a NEW vehicle, not only in operation but also on document for your own sake.

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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 26, 2019

    Car shopping has never been a pleasant experience for my wife and I, until we met George Arau at Keyes Hyundai in Van Nuys. He made the whole experience... start to finish a delight. George had helped us lease a Hyundai over two years ago, and when it was time for us to consider our options as our lease was close to ending, we knew we had to go seek his assistance again. Again he did not disappoint us. He listened to our needs and concerns, explained our options and worked with us to get a very good deal. No hassle, no unpleasantries, no lies and games. George is a caring, kind, trustworthy human being. Polite, courteous, knowledgeable, accommodating and very professional. We highly recommend George Arau if you want a pleasant, hassle-free, car buying or leasing experience. Needless to say we now have a new Hyundai and we love it. Thank you George, well done, A+++++

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Chung

    Finance Manager

    (5.0) 85 reviews

    George Arau

    Sales and Leasing Consultant

    (4.8) 51 reviews

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