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Reviews

4.8
769 lifetime reviews. Includes reviews from DealerRater.com
  • Service
    March 12, 2017

    I have always been very satisfied with the service dept since purchasing the car for my son. Also when I had purchased a Camry some time ago the ...


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    I have always been very satisfied with the service dept since purchasing the car for my son. Also when I had purchased a Camry some time ago the service dept was always great.

    Does recommend this dealer
    Came in for service or repair

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  • STAY AWAY FROM THIS PLACE ITS A RIPOFF
    March 9, 2017

    Yesterday I booked an appointment with crystal auto mall online, my appointment was at 11am, I needed oil change and tire rotation, Also I needed ...

    Crystal Toyota and Scion

    Hello Mr. Alnasseri, We appreciate you choosing us for service. We worked diligently with your warranty company, on Saturday, the day of your vis...


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    Yesterday I booked an appointment with crystal auto mall online, my appointment was at 11am, I needed oil change and tire rotation, Also I needed them to check if I could use my extended warranty to fix the locks of the two back doors as they stopped working recently and I know they cost a lot to fix but thank god I have warrantyI came in around 9:30am today 03/042017, So you wait until one of their customer service representatives calls you when they are free, So Normia Medina called me to her desk and I told her that I need oil change and tire rotation, And I also asked her to look if I can use my extended warranty that I've bought with the purchase of my car, My extended warranty is PREMIER ESSENTIAL, To fix the locks on the two back doors, So she said she's going to call them and then give me a call with the outcome, So she called me and said that PREMIER ESSENTIAL approved the repair and that they are going to call me when the car is done, And that all I have to pay is $100 premier essential deductible, and $80 for the oil change and tire rotation, And I said ok go ahead, And she said she will give me a call when the repair is done so I can go and pick up my car, then at 2:42PM Normia Medina called me again and I was busy so I couldn't pick up the phone so she left a voicemail saying, the car is done but for the warranty company the payment department is closed, So you have two options either you leave the car here until Monday or you pay the whole amount which is more than $1000, And then get reimbursed from the warranty company, I went there and spoke to all managers and nobody did anything, They even refused to give a loaner car until Monday, The manager said who's gonna pay for it, They made me wait one hour in the store and then they said sorry we can't release the car without payment, I went in the morning with my beautiful 2013 Gray Camry and now I don't have a car until Monday without me doing anything wrong, I don't know how I'm going to work tomorrow

    Does not recommend this dealer
    Came in for service or repair
    Crystal Toyota and Scion

    Hello Mr. Alnasseri, We appreciate you choosing us for service. We worked diligently with your warranty company, on Saturday, the day of your visit. However, your warranty¿¿¿s payment department was closed and we were only able to get just the APPROVAL for repair coverage. Please understand that we cannot release a vehicle without payment, which was difficult considering the fact that your warranty could not make payment the day of your visit. We offered you alternative options, like dropping you off at home and making the payment yourself to later receive reimbursement from your warranty company, but you declined. I hope that you can understand that we did our best to serve you with the limitations of your warranty company. If you would like to discuss this further, please contact our Customer Relations Department at 732-968-1000 ext 232. Thank you.


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  • Best Toyota Dealer
    February 10, 2017

    We had bad experiences with Toyota dealers in Newton, ledgewood, and haltermans in PA. This by far was the best dealer. Gave us a great price and ...


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    We had bad experiences with Toyota dealers in Newton, ledgewood, and haltermans in PA. This by far was the best dealer. Gave us a great price and hassle free! This dealer by far is the best in NJ. Our salesman Geo was Great! Just had my car serviced and start to finish great. Mechanic was great and so was Barre the service girl. I wish I could remember mechanic he was great.

    Does recommend this dealer
    Came in for service or repair

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About Our Dealership

Dealer on Cars.com since September 2016