Reviews
Write a reviewHappy with our vehicle and our overall experience at this
Happy with our vehicle and our overall experience at this dealership! Shelby was great! Will definitely be a return customer!
Happy with our vehicle and our overall experience at this
Happy with our vehicle and our overall experience at this dealership! Shelby was great! Will definitely be a return customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for trusting Shelby and Watermark Toyota with your business. We appreciate it very much and are so happy you're part of our family!https://www.dealerrater.com/dp/71247/reviews#
Consumer beware!
This dealership should be avoided at all cost. They are quick to sell you warranty after warranty and talk big about their warranty products, but when it comes time to honor their agreement - they fail 100%. They misrepresent their warranty products. Then when you seek resolution, they cross their arms. From the salesman all the way to the President……..bad people. The very definition of “used car salesmen”.
Consumer beware!
This dealership should be avoided at all cost. They are quick to sell you warranty after warranty and talk big about their warranty products, but when it comes time to honor their agreement - they fail 100%. They misrepresent their warranty products. Then when you seek resolution, they cross their arms. From the salesman all the way to the President……..bad people. The very definition of “used car salesmen”.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Repairs
My Chrysler mini van broke down, they got me in ,found the problem and had me back on the road in one day. It runs better now than it ever did!
Repairs
My Chrysler mini van broke down, they got me in ,found the problem and had me back on the road in one day. It runs better now than it ever did!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Vehicle Purchase
I worked with Abby on purchasing a new vehicle. I was able to complete the reservation process online, and they had no dealer markups like some other dealerships I had looked into. I wouldn't hesitate to recommend this dealership to anyone looking for a new Toyota.
New Vehicle Purchase
I worked with Abby on purchasing a new vehicle. I was able to complete the reservation process online, and they had no dealer markups like some other dealerships I had looked into. I wouldn't hesitate to recommend this dealership to anyone looking for a new Toyota.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service folks are great
I took my truck to get serviced there. Everyone was super nice and I will be back. The guys in service have been cordial and helpful everytime I have dealt with them.
Service folks are great
I took my truck to get serviced there. Everyone was super nice and I will be back. The guys in service have been cordial and helpful everytime I have dealt with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Department Top Notch
Service department is great and efficient. Chase is always friendly and accommodating. I had my tires rotated and oil changed in less than a hour.
Service Department Top Notch
Service department is great and efficient. Chase is always friendly and accommodating. I had my tires rotated and oil changed in less than a hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Spent 3 1/2 hours for diagnostic done on wrong par
Did not repair the correct needed information panel. Said no problem with anything but the battery. Should say Show Me the panel inside before the diagnostic was done.
Spent 3 1/2 hours for diagnostic done on wrong par
Did not repair the correct needed information panel. Said no problem with anything but the battery. Should say Show Me the panel inside before the diagnostic was done.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Satisfied
Thanks to Tabatha Lambert for the prompt and courteous service provided at Watermark. I will most certainly use this dealership for my service needs as I relocate to this area.
Satisfied
Thanks to Tabatha Lambert for the prompt and courteous service provided at Watermark. I will most certainly use this dealership for my service needs as I relocate to this area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service department, kudos
I've only had experience with the service department in taking care of my company car. They are efficient and friendly. The waiting area is comfortable.
Service department, kudos
I've only had experience with the service department in taking care of my company car. They are efficient and friendly. The waiting area is comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stacy Stallins does a great job, she schedules per
Bought my 2020 Ram there … all my service has been set up by Stacy Stallins she is the best … always over the top helpful 😊
Stacy Stallins does a great job, she schedules per
Bought my 2020 Ram there … all my service has been set up by Stacy Stallins she is the best … always over the top helpful 😊
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase