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Toyota West

(4.7) 1720 reviews

Dealer on Cars.com since December 2004

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 9:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 7:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 9:00 PM
Wed 7:30 AM - 9:00 PM
Thu 7:30 AM - 9:00 PM
Fri 7:30 AM - 9:00 PM
Sat 7:30 AM - 6:00 PM
Sun Closed

Reviews

4.7
1720 lifetime reviews. Includes reviews of Toyota West from DealerRater.com
  • Amazing Service

    i kept bugging my husband that I wanted to trade in my car for a Rav4 so he went in to Toyota West...thanks to Dave, Dean, and Herb, they got me in to... the car I wanted color and all, with an affordable monthly payment!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?

  • Very fast and Friendly

    I had a great experience at Toyota West! Very nice people, and they were informative. The salesman "G" is awesome 10-10! I recommend Toyota West.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Poor customer service

    I stopped in and test drove a truck and that went fine. The salesman was cool and helpful. Now for the bad part, two days later I start receiving foll...ow up phone calls from them not 1 but 4 in a 5hr period all asking the same thing. I asked them after the second to stop calling and they continued three more times. I contacted the salesman I spoke with and asked him to tell them to stop calling me and they just called me a hour later. Not to mention that when you tell them to not run your credit they do so anyway.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matthew Butler, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than sat...isfactory.


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Service & Repair

Service Reviews

4.7

335 lifetime reviews of the Service Department.
Includes reviews of Toyota West from DealerRater.com

  • service is terrible after you buy the car

    Bought a car here new and the process went by smooth but never had a good experience with parts/ service. I lost my car key and went in and was told ...it was 100 for a new key and they had to have the car there because they had to program it and I was okay with that but They couldn't do it that day since a manager had to sign off on it and wasn't there, so I came back another day and got the car towed there. Than was told it's 137 for the key and 250 to program it. When I first came I was told 100 for everything and now the price is 387 plus tax, if I would've known that I would've just kept looking for the key, but I already had the car towed there and didn't want to pay for towing.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kaz, we appreciate you bringing this to our attention. Thank you for taking the time to let us explain the process to you over the weekend.


  • Excellent

    Toyota West service department Rocks! All the service advisors including, most recently Rory, are professional, courteous and represent true assets to... your organization. Although I have a local Toyota dealership closer to me I prefer to travel to have my service performed at Toyota West.

    Customer Service
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 364 Offers on 22 Models

About Our Dealership

Dealer on Cars.com since December 2004

Welcome to Toyota West Ohio! We know that you have high expectations, and awe enjoy the challenge of meeting and exceeding those standards each and every time.

The dealership experience should be simple and straightforward. That's why each of our vehicles features a SonicPrice.

This means that the prices we show are: Based on the selling price of identical vehicles in our community, accurate and in line with what you've likely researched and a great way to eliminate the time-consuming, back-and-forth negotiation process.

Best of all, each SonicPrice puts you in the driver's seat, so you can be confident doing business with our dealership!

"All Toyota's are created equal. It's The Dealer That Makes The DIFFERENCE. Toyota West is that dealer!"

Top Reviewed Employees

Joshua Dotson

eSales

1 review

No reviews

No reviews

Andrew Wilson

eSales

No reviews

Chad Sothard

eSales

No reviews
Toyota West
1500 Automall Dr. Columbus, OH 43228
New (888) 470-0781
Used (888) 491-7896
Service (888) 229-6779
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