Wallace Auto Group Stuart

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
657 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 16, 2020

    The used car department is horrible to work with. I have been trying to purchase a corvette z06 from them and they would not work with my circumstance... being out of town for a week and a half. I was negotiating for over 3 weeks on the price of the vehicle with them. I had to travel to Pensacola for hurricane restoration efforts. I sent 2 people to drive from Miami to see the car, offered a $5000 dollar non-refundable deposit (only refundable if i found a major mechanical issue), got approved for Financing, and even offered to move forward with financing on their end. I think i made it very clear that i wanted to purchase the car. The salesman did not want to work with me and hold the car for me for 10 days till i could get to town and sign the papers. Mind you the car has been on the lot for 40 days. I called to talk to Mark Warren, sales manager, and he would not talk to me and had to play back and forth with the dealer receptionist. STAY AWAY!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 2, 2020

    Would give them a 0 if it would allow. I bought a Jeep two days later has a smoke smell and they sold it to me this way. Tried to fix and clearly won’t.... Customer service is horrible. They try to make all these side deals and then the GM gets involved and gives me a worse deal thinking it’s what I would want. Get you act together. I need out of the vehicle now!! Clearly don’t care about the Costner’s. Will never go back and would never send anyone there. Buy a car here if you want to be ripped off!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2020

    I had a radio/infotainment system replaced under warranty. David Zombor was the service advisor, and he was great. In addition to him originally diagnosing... the problem and knowing the fix, he helped me with a intermittent functioning key fob. He cleaned the contacts, and the key fob was fully operational. My past and current experience with this dealer has always been good. David goes the extra difference for an even better experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 19, 2020

    Bought a car. 30 minutes after leaving they called and said they needed an extra $17,000 now. When I returned they were completely nasty and rude and said... take it or leave it. Well I left it. I’ll spend my money elsewhere.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    May 30, 2020

    Terrible service during a bad time were in with covid 19 , this dealer would treat a grandma trying to buy a safe car to drive her baby granddaughter around... and they sell me a lemon, and wont own up a fix a few problems with the car terrible terrible place

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    May 29, 2020

    I contacted them through the website that I was using and received phone call from the dealership and was told it was available. We drove down (over an... hour away) to see the car. The salesman came back said they are looking for the car and they would come get us when the find it. We had purchased another car from the dealership a few years earlier and had been extremely happy to be a follow up customer. They found the car in the service area with the tires off, obviously still being serviced. I looked over the car and told them that I was extremely interested and what would I have to do to test drive and get first shot at purchasing it when it is completed being serviced. They told me that the car would not be available until after 4:30 on Tuesday. I told them that I would be back the next day after the time they said it was available. I received a call from the Manager asking if we were still coming because of the rain, he said maybe I would like to hold off until the next day. I explained that we are ten minutes out and wanted to get this done. He said ok see you soon. My wife and I arrived and parked out front and noticed the car sitting in the spot next to where we parked. We looked it over and went inside. That is when we were informed that the salesman was already working a deal with another customer on that car. When I asked what is going on, I was told they got there ten minutes before we got to the dealership and they asked about the car We went outside and the same salesman that had been in the room with the two people came out to let us go on a test drive. After a 15-minute review of all the features the car had, we headed out with him driving. After a while, and more examples of all the options the car had he pulled into a parking lot and let me drive. I then drove the car back to the dealership. The salesman then said this car is sold. I asked why we went on the test drive and he just shrugged his shoulders. I tried to talk to the manager that I had dealt with the day before, but he just looked down at the ground and walked away. I followed him into the main room and asked him again. The floor manager came out from behind his desk raised his arms and said you left no deposit I had every right to sell that car. I tried to explain that I was never asked for a deposit, but I was assured I would be the first to be able to purchase this car. The floor manager turned his back to us and walked away. The salesman standing around all snickering and grinning. The manager I had been dealing with looking down at the ground. The next day I contacted the internet contact from the dealership, and she put me in touch with the customer service manager who told me He would investigate it. He did apologize for the chain of events and said the floor manager did say they had made a mistake Two days later I received a phone call from the dealer ship VP admitting that his people had made a mistake and that they would try to find another car, but it’s was just a misunderstanding and the situation was unfortunate. He told me that he excepted the word of his people that no malaise or misrepresentation of the availability of the car either on Monday when I first looked at it or the day it was sold to the new customers. When asked him about the conduct and situation that his sales staff had put myself and my wife in, he said he was not aware of the hostile environment my wife and I felt in the moment. I said that if I would like they could look for a similar car, but it sounds like you would prefer not to purchase anything from us. I agreed and thanked him for his call and informed him of posting my review of the chain of event and disrespect I had perceived from his personnel. So, from a retired disabled military veteran and previous customer of this dealership, all I can do is warn you ‘’get everything in writing” if you deal with any of this companies’ dealerships.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 18, 2020

    From the greeting, sales and finance this was a terrific experience. Our salesman Alex Rosa, couldn't have been any better. We never felt pressured or... confused.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 1, 2020

    We are snowbirds and was having problems with our radio system updating. We took it to Wallace, not having bought it there, and received great service... from the service dept. Alan Urbanik went out of his way to get a replacement under warranty even though our Jeep was out of warranty. We would highly recommend this service department and him.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 15, 2020

    Disappointed never again. I brought my new 2018 Kia Stinger with only 5,800 miles in to Wallace Kia in Stuart for it’s first service oil change. I also... informed the service department that I had an issue with my front braking system. The braking issue is that when I apply the brakes the steering wheel shakes violently, the higher the speed the worst the steering wheel would shake. After a test drive the service advisor brought me back to the service area where my car was up on the high lift. He showed me a ding on the inside sidewall of the front passenger tire and a blemish on the inside of the rim. Made be a small rock may have caused it I don’t know however, nothing major as far as I could tell. I also told the advisor I know I had not hit anything major because I would remember it I had also I am the only one who drives my car and again it only has 5,000 plus miles on it.. His conclusion was that he thinks it is the tires. My response was the tires only have 5,000 miles on it he then when back to the ding on the inside sidewall saying that could be the reason. He also said it could be the rotor, He said that I could have the rotors resurfaced (I would have to pay for this) or trimmed down I don’t remember his exact terminology. But in my mind I am saying why would I have this done to rotors that only have 5,000 miles on them should they not last longer than that. At this point it was clear the dealership was not going to take ownership of this problem and where trying to convince me that I had done something to the car. I asked to to speak with the sales manager because I bought the car from them just months before. I spoke with the sales and service managers and got the same song and dance, they where not going to stand by this product even thought it only had 5,000 plus mile on it. They let me leave without being able to tell me what would solve the problem or how much it would cost. This is the worst feeling; I have this new luxury car that rides awfully. As a customer I was left feeling these people could care less; forget the fact this is my third Kia car purchase. I feel as if this company could care less if I bought another car from them or told a Thousand people how poorly they operated their business. SAD I am disappointed but never again. I hope everyone reads this and buyers beware!!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2020

    Got a great deal on a certified pre owned Kia Sorento and got the extended warranty. Christian and Cory were great. Got in and out on a Sunday in less... that 40 minutes.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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