Read reviews that mention:
Found a internet deal online sales person Steve H. Found the car took me for a test drive and I was driving my new Soul home that late morning. Fine job,... nice people.
SALESMAN LIED TO ME, PROMISED ME EXTRA ON THE VEHICLE, IN A WEEK FROM THE SALE. WENT BACK IN A WEEK, HE WAS GONE, WENT TO MANAGER SAID, WAS IT IN WRITING
Purchased a 2016 Equinox at the Mazda dealership. Found a problem with the in dash Nav system during the road test and it was agreed that it would be... repaired as part of the sale. Turned out a software upgrade did not correct the problems. They had to replace the whole system. Thank you. John L
Took our Cadillac vehicle in after collision. Service never answers calls, doesn’t return calls and has had the car for almost 5 weeks! No loaner and no... promise date! Can’t answer other questions because haven’t seen the car so much for Cadillac service!
Seldom have I been lied to as blatantly as by this dealership. First by the salesman Chris, Then by his sales manager and they by the General Manager... of the dealership Steve. A car was posted to the website for sale. I called early and was told it was available and is service for sales prep. Called the sales manager and got the big surprise. He hung up on me. Then called the General Manager Steve. Again received the run around. If you think that car dealerships have cleaned up their act the true answer is. They have not. I am a cash buyer for a listed 'For Sale' car. Why is that a problem? Buyer Beware. Trust but Verify. No to Wallace VW I sign my criticism. Neil L Chavigny Marfa Texas
Ms Schneider, Was professional, knowledgeable, and polite
I have been using the service center for over 10 years. Awesome service. Excellent customer relation skills.Service adviser, Dawn is an asset to your establishment.
Was very well treated. Mike was very knowledgeable and answered all questions in a manner that was easily understood.
I go to Wallace for regular service of my Hyundai Veloster, and the staff there are always dependable and professional. i just went through a major repair,... and they came through for me. I am so grateful for their care and thoroughness in making sure my car was repaired right. In addition to the repair, they came through with a quality loaner car so I was not inconvenienced through a lengthy repair. Every staff member I've interacted with at Wallace is professional and respectful, but my Service Advisor Bob is exceptional; I feel like he cares and looks out for me as if I were family. This kind of quality service is hard to find these days, but I know where I'm sure to experience it. Thank you Wallace Hyundai!
the service dept is excellent. they have tried very hard to isolate complicated problems. they are really patient nice people