Chatom Ford

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 11, 2017

    Just a great group of people here. Great experience!

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    Customer Service
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Jessica!

  • 5.0 out of 5
    December 7, 2017

    Great car and I enjoyed my car buying experience.

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    Customer Service
    Not Applicable
    Quality of Repair
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You so much!

  • 1.0 out of 5
    October 29, 2017

    I went the dealership because of a flier received in the mail. As soon as my feet hit the ground, a salesman ushered me into the lobby and proceeded to... take my personal information. He went into an office and went outside to pull a vehicle up, never asked how much I was willing to spend, or what I wanted for my payment. They chose the vehicle for me. I had not looked at a single vehicle at this point. After the test drive, the salesman presents a paper for the down payment I don't have payment that was almost as muck as my mortgage. than he changed that to a payment that is more than I told them I could afford. The new payment was still above what I said I could afford and I told them that would be a repo. That didn't phase them. I was told banks don't repo anymore they do payment plans . REALLY. They than gave me a new payment, still above what I said I could afford, but that Part would be paid through a payment help program, but after 6 months I could refinance. So you're selling me a car that out the door you, as I have stated, I cant afford still doesn't matter TO THEM. I tell them I want my keys back and have to ask 3 times. It wasn't until I started to get an attitude that I was able to get my key, license, and proof of insurance back. That's right they asked for my licensee and insurance, and after making the necessary copies for the test drive did not give them back. I have never had to ask, as the dealer never kept my stuff. Do not go there for a vehicle, they don't care if you can afford it or not. They just want their commission. If you like high pressure sales and salespeople that only want to make the sale, and not worry about putting you in the poor house, than by all means go to them. Otherwise go to a reputable dealer. This is not a criticism of Ford Just Chatom Ford. I will be contacting Ford, I'm sure they would like to know of the tactics Chatom Ford is implying.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your valuable feedback with us, we are not happy to hear that you did not have a great experience. We apologize... for the experience that you had. That is not the type of service we strive to provide. Please reach out to me directly and we will attempt to rectify the situation. Again, I personally would like to apologize for the way you were treated. Thank you, James Rovenstine General Sales Manager (251) 847-2229