Baker Buick GMC Cadillac

3.0 out of 5 3.0
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Baker Buick GMC Cadillac Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2012

Why should you buy from Baker Buick GMC of Charleston? Our unmatched service and diverse Buick, GMC inventory have set u

...

s apart as the preferred dealer in Charleston. Visit us today to discover why we have the best reputation in the Charleston area.

"Driven to Serve!"

Service

Oil, Filter Change

$57.76 and up*

New Battery

$119.95 and up*

Multi-Point Inspection

$29.9 and up*

Wheel Alignment (RWD)

$89.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
192 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 31, 2019

    Tried starting online. Poor service, treated like a number. That person does not read your email. They just send form letters. Went to lot. Packed with... cars for sale. I never went in and no one came out to see me. New policy? To cold? The good news is we don't have to deal with it. We have the internet to shop!

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Gse, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situati...on as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Baker Buick GMC Cadillac Team

  • 1.0 out of 5
    December 26, 2018

    Horrible company, doesn't honor what they say and they won't leave me alone. Originally contacted them about a used car, couldn't agree on a price, found... another car and they just kept contacting me. I tried to tell them to stop contacting me and they even contacted me on CHRISTMAS DAY! Who does that?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Everett, I am sorry to hear of your experience. We were closed Christmas, so I would love to investigate who might be calling you? Please give ...me a call so I can personally handle this for you to ensure our follow up stops. Barbara Wrench Business Sales Director 843-654-1358 or you may email me at bwrench@bakermotorcompany.com and I will handle this for you. Thank you!!

  • January 9, 2018

    Recently purchased a new Cadillac Escalade. I was incredibly impressed with the Manager, AJ and Sales Associate Cliff. Located a car from another dealer... to meet my needs. Both were very knowledge about the product and features available to me. Facility is top notch. Finance process very simply and easy. Best place to buy a car!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're very happy to hear that your overall experience with us has been excellent. Our team takes customer service very seriously and we're thrilled to... know that you are impressed with our services. Congratulations on your new Cadillac Escalade! We will share your comments with AJ and Cliff, and we look forward to working with you again down the road. Kind regards, The Baker Buick GMC Cadillac Team

  • 1.0 out of 5
    October 27, 2018

    I’ve had a horrible experience with the sales department at Baker Buick GMC Cadillac. I purchased a preowned 2015 Sierra, as well as a bumper to bumper... warranty with the additional option for aftermarket suspension. The day after I left I noticed some noises coming from the suspension. I brought it in to get looked at and to speak with my salesman and sales manager about repairing the truck. Turns out they sold me a truck with a lift kit that was poorly installed and the only way to fix it is to remove the lift and restore to factory suspension. The sales people are making me come out of my own pocket to restore factory suspension instead of resolving the problem. The majority of the reason I purchased this truck was the way it looked so now I have to come out of pocket to fix it and it won’t even look the same as it did when I bought it. I do not recommend doing business with this dealership to anyone, they do not do business honestly, nor do they care about customer satisfaction.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. We would like the op...portunity to talk to you more about the events that transpired. Please contact us directly so we can work on this together. Sincerely, The Baker Buick GMC Cadillac Team

  • 5.0 out of 5
    December 14, 2017

    My wife and I feel that we were treated fairly and respectfully by the sales associates at Baker Cadillac. The XT-5 we purchased is a work of art aside... from being a really nice luxury automobile. Kudo's to GM's Cadillac Design Division. We also like the maintenance programs and warranties included in the purchase, speaking of which, Baker's Service Department treats you like your family.

    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 2, 2017

    I just got a call from the general manager AJ stating that a truck I had signed all the paperwork for and overnighted a bank check as been sold out from... under me. I was buying from out of state and they never warned me this could happen. They actually told me not to worry about this and it was "sold" in their eyes. Do not believe a word they tell you and do business elsewhere.

    2.0 out of 5
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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Mr. Frier, Thank you for sharing your feedback on your recent experience at Baker Buick GMC Cadillac. However, every used vehicle in our stock i...s available for sale until it is paid for in full. A client who has expressed interest in a vehicle and is ready, willing, and able to purchase the vehicle must be afforded the opportunity to do so, as happened in this case. Please feel free to give us a call if you have any further questions. Sincerely, The Baker Buick GMC Team

  • 5.0 out of 5
    December 1, 2017

    Bought a new truck with a 5 year old trade-in from this dealer. Service was quick and knowledgeable, prices were very competitive. I am now the proud... owner of a 2018 GMC Truck with no maintenance worries for the next 5 years in my construction business. I'd definitely return to this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2017

    My service was performed in a timely manner. the site was very clean and the staff was very professional and friendly. Dean did a great job getting the... car to the service area without delay.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 13, 2017

    So sad that Baker Cadillac provides such poor service after the sale. Made an appointment for service a week in advance. Took car in and was there close... to an hour just to drop car off. After 24 hours had not even looked at car. When sales manager finally called me he said the service appointment was just to meet with a representative to fill out service paperwork. Seriously?! This dealership has lots of problems. Since they are the only Cadillac dealership in Charleston had I known all this I wouldn’t have selected a Cadillac. I seriously recommend you consider if you want this type of experience when selecting what brand of vehicle to purchase.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear of your recent experience with our service department. We would greatly appreciate the opportunity to further discuss your ...situation. Please feel free to ask for the manager; we look forward to speaking with you and regaining your trust in our business. Sincerely, The Baker Buick GMC Cadillac Team

  • 1.0 out of 5
    September 6, 2017

    First of all, the vehicle I was looking to buy was not available after only talking to someone at the dealership a few hours prior. The dealership did... buy me some gas for my trip and that was good of them so I commend them for that. However, in discussing to buy another vehicle, my car was then appraised. I was told they would offer the best trade in price. Ha! This dealership offered me an insulting trade in value for my car...thousands short of what it is worth having only 49000 miles on it. I left the dealership and will not return.

    2.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We understand that you had a frustrating experience and want to learn more regarding your visit. We pride ourselves on exceptional customer service, s...o the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Regards, The Baker Buick GMC Cadillac Team

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