Waldorf Ford

Rob is a good service advisor with great knowledge of what should be done. Recommended work that was needed in addition to fixing the problem. Kept me posted on the status and gives good advice.

Thank you Mr. Floyd , Rose and the entire team for making our experience unforgettable! From the time my wife and I walked in we were greeted with top tier customer service. We found the cars we wanted at a reasonable price. We are satisfied customers

Tyler did a great providing on-site oil change. Great mechanic, great service, great price, great convenience.

My salesperson was very knowledgeable about the merchandise! He took the time to answer questions and show me different styles of vehicles! He even checked on me after my purchase to see if everything was all right! The manager was very helpful with the purchasing process as well!

I recently had an unexpected situation with my 2024 F-150 that required service attention. While it was frustrating to deal with, it was not a reflection of the vehicle’s performance, but rather an external issue that needed to be addressed. I absolutely love my F-150 — it has been an amazing vehicle and I continue to be very happy with it. I went to Waldorf Ford and spoke with Kira in service, and she completely changed the experience for me. She listened carefully as I explained my history as a long-time Ford customer — purchasing vehicles, warranties, and servicing exclusively through Ford dealerships. She was professional, empathetic, and proactive from start to finish. Kira took the time to thoroughly review everything and told me she would see what she could do. I never felt rushed or dismissed. I felt valued. By the time we were finished, she had worked hard on my behalf and delivered a resolution that restored my confidence and reminded me why I continue to choose this dealership. That level of customer service matters. It builds trust and loyalty. Thank you, Kira, for going above and beyond. Waldorf Ford is fortunate to have you.

Sales person was new but did the best she could- 5 stars. Finance, rush you through process and did not fully disclose the changes other than the added warranty package was cheaper than previously priced- 3 stars. Dealership online pricing is deceptive. They state significant savings from MSRP that includes freight/ship charges, then state 11K discount online which has freight/ship charges subtracted off (which really isn’t a discount) and put in very small font that discounted price does not include the $$$$ freight/ship charges. Very deceptive and I question legality of it. The overall price for the truck was as good as I could find. The deceptive mathematics they use in their advertising is something to watch out for.

Waldorf Ford service turned a horrible situation into one of the best service visits I've ever experienced at any dealership. Before this visit, there was only one other service center where I actually looked forward to having my car serviced. Thanks to Natalie's extensive knowledge and exceptional customer service skills, along with the outstanding work by the EV foreman, I can now say Waldorf Ford has earned that same distinction. I'm genuinely looking forward to my next visit to your service center. Thank you for putting a smile on my face—and on my EV pony!!

Had an engine issue the week before Christmas. Thankfully, they worked me in, and had me safely on the road for the holidays. Can’t thank Wendy and the service team enough.

Buying a vehicle can be a challenge more often than not, but Waldorf Ford proved to be an exception to the dealer horror stories you often hear about. I called the dealership wanting to get an OTD price on a Monday or Tuesday evening in late November. I was able to get the pricing relatively quickly, even though I had not decided on whether to keep my current vehicle. Once I decided to trade-in, a few pictures snapped, an agreed upon selling price, the paperwork was signed on Thursday and I was driving the new car on Friday. What I most appreciated about working with Waldorf Ford was the ability to complete the majority of the paperwork online. I really did only spend a couple of hours at the dealership, and a lot of it was Rocco helping me transfer some of my gear from the old car to the new, walking me through connecting phones and showing me the feature now packed into the new display screens. Joe, the finance manager, very patiently explained why the process could not be totally virtual and I appreciated that he was straight and to the point from start to finish. There was no part of the sales process that was different from what was agreed to, and for that reason, I have to give Waldorf Ford 5 stars for this purchase.

I need to bring my vehicle back to be able to give a better review. I did think the dealership could've given a loaner vehicle if they thought services would go longer then expected. Because monetary was not the problem this time.