McCurley Integrity Autoplex

4.9
(236 reviews)

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Reviews

4.9
(236 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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2.0

McCurly “integrity” dealerships

Purchased a car. Car had problems unable to be fixed. Was deemed a lemon. They offered to upgrade us to a year newer car at the same price. Turns out it wasn’t at the same price. These sales people and sales managers will tell you anything and just put what they need to on the papers behind your back. The irony of being called “integrity”. If you shop here assume that you are being mislead. But with a very nice happy integrity smile.

Dealer response

Hello, it is discouraging to hear of your experience at our dealership. We would appreciate the opportunity to address the concerns you brought up and work with you to resolve this situation. Please reach out to us at (509) 492-5209 and we will do our best to make this right. We hope to hear from you soon.

3.0

No "DEALING" at this dealership

Nice sales people to interface with but "No dealing" at this dealership. Looked for a new truck but one model year old. McCurley presented factory rebates and incentives but NOTHING from this dealership. My trade-in was valued by McCurley at approximately $6K UNDER standard internet trade-in values that I pulled up. I have happily, successfully bought many GM vehicles over the years but have to shop outside the Tri-cities area to get a deal that I think is good for me.

Dealer response

It is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to Justin Harper at (509) 547-5555 when you have a chance. Thank you, and we look forward to hearing from you.

5.0

Pre-owned 2015 Colorado

The purchase of our 2015 Colorado work truck was quick and hassle-free. Joe took the time to set up the Bluetooth and On-Star.

Dealer response

Matthew, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

5.0

oil change

Service was fast and timely. The specials were great. I would come back again.

Dealer response

Donna, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

5.0

Great customer service!!!

Daniel Couch was very friendly and willing to answer any questions that we threw at him. We would definitely buy from him again.

Dealer response

Geoffrey, we would like to thank you for your wonderful feedback about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Daniel was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Jeff Morgan ? Customer Experience Lead ? jeff.morgan@mccurley.net

5.0

Great help6

It was so easy I would do it again any time I need a new car thanks to everyone one for all the help

Dealer response

Betty, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from McCurley Integrity Chevrolet-Cadillac. If there is anything more that we can do please come back and see us again. Take care! Best regards, Jeff Morgan ? Customer Experience Lead ? jeff.morgan@mccurley.net

5.0

Professional, clean

Buying our truck at McCurley Dealership was like an experience I have never experienced before. No pressure from the salesman, he was professional and explained every step we left feeling very satisfied. It certainly was a pleasure. Would highly recommend your business to others

Dealer response

Marion, it was a pleasure to read about your truck buying experience at McCurley Integrity Chevrolet-Cadillac. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our sales team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best regards, Jeff Morgan ? Customer Experience Lead ? jeff.morgan@mccurley.net

4.3

very thourgh

very good. Always very professional. Out standing facillities. They always make sure the customer knows what is going on from a service sgtandpoint and cost standpoint.

4.0

Clean great service

Personal was Kind, polite, and waiting area was great all was good no concerns coffee was good having a TV and playroom awesom

Dealer response

We appreciate your marvelous feedback, Leonardo. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Best regards, Jeff Morgan ? Customer Experience Lead ? jeff.morgan@mccurley.net

5.0

Great Service

Everyone is always helpful and answered all the questions I had. If they needed to add something to an order they would call and explain in detail what needed to be done before they gave the mechanic the all clear to do so.

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