have dealt with VW's service department on two occasions, both of which start out friendly, but when services are about to be rendered, they get pushy... and rude. I had two tires replaced that were quoted at $200. Everything was discussed on the phone with the exact tires in stock, and when I took my car in, they said it would be $600+!! Ridiculous!!! On another occasion, my battery completely died. I was in LA and took it to 3 dealers that told me a diagnostic check needs to be ran on it to see if anything else is wrong, but none of the shops could see me until the following week. I decided to come home and when I went to Clovis VW, it was their lunch and they were very short with me. I understood and said I would wait, and next thing I know, they did check the battery and I was told it would be $200 to change the battery. I said, "ok, thank you, I will change it myself, but can you run the diagnostic check?" And the man rudely told me, "you're not going to change it with us?? Well you have to change the battery with us first and then we can run it." I said I was not paying $200 for a battery. And again, he rudely said, "well we can't check anything until we change the battery." As stated earlier, they start off friendly, but are very rude every time I inquire about the services for my car. This has been my personal experience. My car is a lease, 2 and 1/2 years old, and when my lease is up, I will never get another Volkswagon based solely on the terrible customer service I have received from this specific location.
i went to clovis vw dealer to service my car coz the battery is not working good.but the service advisor told me that my appointment is on the next day... and he told me that they could nothing about it today.i ask if they could check my battery but still they told me they could donothing about it.their customer is very very poor.i felt like I need to please them instead of them treating their customer well.not like the sales team they are very good in dealing with customers.but the service or their advisors is really very poor.
Great customer service. Love the car that I had purchase. Processing of purchasing the car went smoothly, went home with my baby.
Angie, Thank you for allowing us to help you get the VW of your choice, we hope that we can continue to serve you well in the future.
Seven years ago I came into Clovis VW and traded in a worn out BMW for a brand new Pass at.The lease deal was great and I have continued to lease new VWs... and drive anew vehicle every two or three years. Great fuel mileage, fun to drive, and easy to take of, not to mention low monthly lease payments. Next car will definitely TDI VW. Thanks for making it easy.
Jettaguy, We are glad that we are able to provide you with a place to get the vehicles you want with the service you deserve. We will continue to off...er you our very best, each and every time you come to us for all your automotive needs. Thanks again!!
I contacted this dealership via Cars.com looking for a VW CC. The CC was my first, second and third choice for a new car. When I never received a reply... to my query, I realized that after the purchase I would have to deal with a dealership for regular maintenance and repair, and didn't want to deal with someone who didn't respond to me BEFORE I even bought the car, so I switched to a 2012 Camry SE and purchased through a different dealer.
Black Camry, We would like to apologize for the lack of communication, no matter the reason, we should have contacted you somehow. We can assure you ...that your experience is not normal practice for our dealership and can tell you that customers come first at Clovis Volkswagen. We regret that we could not help you acquire the CC of your choice and hope that you are satisfied with your choice. Thank you for the opportunity and if we have another chance at your business we can assure you that we will not disappoint you.
First time Volkswagen buyer. Friendly staff, willing to deal and not feel presured to buy and was able to beat my credit union loan rate. I came to this... dealer to buy a used VW Jetta and ended up with a new one within my budget. I had them give me a quote on 4 different models with no hassel. I highly recommend this dealer to anyone wanting to buy a VW.
MandosVWfan, Thanks for the opportunity to earn your business and we are glad we were able to meet and exceed your expectations. We look forward to c...ontinue providing you with excellent service.
I love the car but was really impressed by the information provided prior to leaving the lot with the car. Knowing they are always available to answer... questions concerning the car. Jan Howard
Jannie, Thank you for your patronage and we hope to continue to be of service for all your automotive needs.
I just returned from purchasing my third VW from Clovis VW and the experience was once again amazing. They are service oriented and have strong customer... focus. I was lucky enough to work once again with Tom Buckingham and Jerome Kelley, they remembered me like I had been in their dealership yesterday! Although I no longer live in Cloivis and moved to the Bay Area where there is a lot of competition in car buying, I came back to a place I trust. The process was easy and I know I received a fair price. So happy with my new Eos and can't wait to enjoy the rest of my summer with the convertible top down!!
Whooo Hooo!!! Thanks for the faith and trust in us again and again. We appreciate you and your business and you, Miss TKO, will always remain one of o...ur faves!!!
Selection was great, salesman knew their job,good financing,quick,easy,and painless contract signing.
Bargain Hunter, Thank you for taking the time out to share your experience with others. We are excited that we were able to help you achieve what y...ou set out to do and we look forward to serving you and the greater Fresno/Clovis area for many years to come. We are always available to all of our patrons and thank you once again.
This is the 3rd time we have got a new car from Clovis VW and thier customer service has always been 5-Star! Our sales rep was very sharp from start to... finish. Our finance rep was also very sharp and willing to make it as easy as possible to drive away happy. Both of them had respect for our time and questions with no pressuring. While we were waiting for paperwork to be done every employee who walked by asked us if we ahd been helped already. Clovis VW is 100% First Class all the way! Thanks for all your help and support.
Thank you for your kind words. We pride ourselves on maintaining a world-class environment and intend to continue to place emphasis on your experience... being enjoyable. Every phase of the process is designed to be seamless and informative. Thank you for trusting your business to us, 3 times now, and we hope to continue to be YOUR place for all your automotive needs.