Texas Direct Auto

4.2 out of 5 4.2
Rectangle 48
Sales 10:00 AM - 6:00 PM

Texas Direct Auto Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2015

Texas Direct Auto has served the greater Houston area for more than 15 years. Shop thousands of pre-owned cars and truck

...

s at texasdirectauto.com and then come for a test drive at our Stafford dealership, conveniently located off of the Southwest Freeway, just twenty minutes from downtown Houston. You get our best price upfront, so there's no need to waste time haggling. We offer easy onsite financing, a free CARFAX and a free Limited Warranty on almost every vehicle to make buying from Texas Direct Auto a no brainer. Have a trade-in or need to sell your car? Bring it in! Our expert car-buying team will make you a guaranteed offer in minutes.

"Texas Direct Auto - Powered by our Customers"

Reviews

4.2 out of 5 4.2
2015 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    February 2, 2021

    Drove two hours, wasted 7 hours there and didn’t walk away with a car. Got there at noon, I got all of the information they were requesting together. They... told me to go to lunch around 2:45pm, so I did. At 4:30pm I arrived back at the dealership thinking we were going to get this deal done. After I had been approved, we talked numbers and down payment, etc. the car was sold out from under me. (Don’t ask, I wish I knew how this happened...) wasn’t told until 6:45pm that the car had been sold at 5:45pm. I’ve spent ALL day trying to get ahold of the manager and have received 0 response. I’ve set on hold for over an hour total today just trying to speak to someone. When you call the number it goes to Vroom customer service who has no clue how to get me to a manager. Then Ron tried to say that I talked to him about this before I left the dealership and that was a lie. I’ve never spoken to the mail. I’m waiting on a phone call in return from my voicemail. I haven’t heard anything. My sales guy, Craig Galvin, was GREAT. The rest of the dealership sucks. They clearly no NOTHING about communication. Wouldn’t recommend if it was the last place on the planet.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Chloe, we regret to hear that you had a negative experience with us. If you are willing, please email us at feedback@vroom.com so we can discuss your ...experience further. We look forward to hearing from you.

  • 5.0 out of 5
    January 17, 2021

    Very happy with my experience in this place, good customer service from the moment you enter to this place, my salesperson Johanna P. was always there... during the all process giving us details in each stage until the end.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, we're glad to hear you found Johanna so helpful. If you need assistance again in the future, please don't hesitate to reach out. We're happy to he...lp. -Vroom Team

  • July 7, 2016

    I just had the most unbelievable, remarkable, outstanding service of my life. A truck I recently purchased broke on me while pulling an RV for a planned... vacation. Diane Boyd took care of my family as if she were the one going on vacation! She jumped into action and made the whole repairs process painless. I am still in shock. I am not accustomed to having people keep their promises, or do the right things just because they are right. I am used to excuses and justifications and meanness especially once a company has my money. But I am writing this to express my sincere gratitude and appreciation for the over-the-top level of service and care shown to me and my family. I highly recommend Texas Direct Auto and encourage others to give serious consideration to purchasing the extended warranty. Texas Direct Auto kept their word with me beyond belief. Thank you Diane Boyd!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    16 people out of 20 found this review helpful. Did you?
  • 1.0 out of 5
    November 24, 2020

    Save yourself the headache and do not buy from this dealership. Their customer service (as in their actual customer service department is good), but their... sales team is the absolute WORSE!!! The lies of one salesman has led to my being stuck with a car, a car note, and a vehicle I can only drive 5 months of the year. It is not just about one bad apple, when I then went to try and tell others of the matter I received a sales team that did not care, acted rude, and shrugged their shoulders as they stated that salesman was no longer here and basically it "sucked to be me" because I should have somehow known better???

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 7 found this review helpful. Did you?
    Dealer Response

    We take our reviews very seriously. If you'd like to discuss this matter further with one of our staff members, please reach out to us at your earlies...t convenience. Thank you again for your honest comments and we hope to hear from you soon. -Vroom Team

  • 3.0 out of 5
    November 20, 2020

    Nobody answers the phone and emails. I've been there and wait more than 5 hours to get our rates and they didn't give us! Worst customer service EVER!

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 14, 2020

    Superb car buying experience Quick finance Very helpful sales people They really try hard to satisfied all your needs and they delivered Recommended totally... worth your time

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 23, 2020

    I bought a car from this dealership through Vroom. The customer service was good, but the car wasn't revealed to be a smoker car. Otherwise, the experience... was a good one.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 13, 2020

    Jose Sorto took care of business from A to Z. Great Job. I will recommend him to my friends and anyone visiting Texas direct Auto

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2020

    The process is totally painless. You can view the vehicles prior to arriving. There's no salesperson following you around. There is no negotiating as... you pay the price listed. The staff is professional and very nice.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 1, 2020

    Constantly messing up the buying process. Telling me misinformation about how the new vehicle would be titled. The vehicle breaking off the day after I... purchased it. Running up the toll tag on my trade in. Very poor job all around. I will never purchase another vehicle Texas direct auto/vroom, and I really regret that I trusted them to purchase my vehicle.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    4 people out of 4 found this review helpful. Did you?
View More Reviews