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Tabitha, Danielle and the service department were amazing in trying to replace the factory wheels after my accident. They will continue to be the service... department of choice on both our ford vehicles. Ford is the failure here on the timeliness of the replacement and the wheels still not an exact match.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.
I called the Finance Manager to get some information and left 5 messages all with no return call. This is typical of the dealings I have had with this... dealership. Also why is Philpott ashamed to say they are located in Nederland. All over the webpage it says Beaumont and Beaumont area. If you want to be in Beaumont move to Beaumont.
I continue to get great service from Philpott Ford. If you want to purchase a vehicle then see Adam Carter or Brunson Ableson. I am sure all of the salesmen... will give you the best deal, but these two I have worked with and they are great people to deal with. Bob Thewman, the general manger, e-mailed me to make sure everything was going okay. I speak my mind and I am not influenced by anyone. I told them about a bad service experience I had a few years ago with their service department and they listened and took care of it. That is how responsive they are to the people. This dealership takes the concerns of their patrons very seriously. This dealership should be your first stop when shopping for a vehicle and after you have haggled with other dealerships you will come back to Philpott Ford.
Derron Rogers helped us with our new Ford. He made everything very easy, and made our experience very pleasant. We will definitely recommend phillpot and... Derron to other people and we will be back for sure.
Nicole Babineaux, thank you for your kind review; we are happy to pass along your comments to the team here at Philpott Motors!
People always say don't take your car to the dealer when it is out of warranty, they will over charge you. My reply is it may be a little higher but... they will always back up their work.
John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anythi...ng else we can do for you! Safe travels!
The people at Philpott did an awesome job making things work.
Derek, thank you for the wonderful review. We are delighted to read our team met your highest standards.
Took care of all the work as stated I am completely happy with results.
Bill Fredeman, we are glad we could help!
Geat and fast service every time I get my car service
Walter Harvey, we are glad we could help!
Service advisor was very helpful, answering questions directly and not pushing services I didn't need. Oil change, tire rotation and inspection was accomplished... very quickly and all personnel in the department were friendly and courteous.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service staff are extra nice. Service with a smile at 7:00am!
Carol, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!