[{"id":467116,"personPtyId":35552640,"firstName":"Phil","lastName":"Shumate","titleText":"Sales Associate","shortBioText":"Phil brings a wealth of customer service experience to the Maximum team. His background in learning and development taught him the importance of listening to customers and understanding their needs. \"At the end of the day, my goal is to make sure my customers get the best deal on the car they want,\" Phil explains. \"And I love meeting people from all walks of life.\"","emailTxt":"philshumate@maximumautosearch.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/8961fac1e171.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1512086400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":535113,"firstName":"Anthony","lastName":"Roberto","titleText":"Finance Manager","emailTxt":"anthony@maximumautosearch.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":516347,"personPtyId":49454882,"firstName":"Cece","lastName":"Sanchez","titleText":"Kelley Blue Book Appraisal Specialist","shortBioText":"Cece moved to Denver from Arizona in 2010. She loves the Colorado climate and enjoys the Rockies (both the team and the mountains!) When she's not giving customers an awesome deal on their Kelley Blue Book instant cash offer, she enjoys spending time with Walter and Penny her English Bulldogs.","emailTxt":"cece@maximumautosearch.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/0e9ce9e178c9.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":459648,"personPtyId":34596005,"firstName":"Rider","lastName":"Funez","titleText":"Internet Sales","shortBioText":"Internet Sales Manager. Hello my name is Rider Funez, im from Central America, Honduras. I been in the auto industry for about 3 and ahalf years now, I love what I do. Im a FCA Certified from 2015. I feel great when I help someone that needs my assistance to accomplish their needs. I like to show that if you put your mind to it everything is possible in this world. My goal is to help my customer drive away in their dream vehicle. \nOn my free time I love to spend time with my 2 beautiful kids and wife doing the things we love,\nthat is staying in watching movies, eat hot wings and pizza. On your next time to purchase, I would like to be your car friend to take care of you like if you were one of my family member. To offer you 100% great customer service like you have never receive before. I'll see you soon. \nThank you.","emailTxt":"rider@maximumautosearch.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/a87b802b0f62.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":459639,"personPtyId":34655932,"firstName":"Mike","lastName":"Carpenter","titleText":"Sales Associate","shortBioText":"Mike Carpenter joined the Maximum Auto Search team in March 2015 after moving from San Francisco, California where he worked in the Health and Wellness industry. He has been a car enthusiast since he was a young kid when he wrote reviews for cars for his own pleasure and which he shared with his family. He also loves hiking, climbing, biking, and yoga. Mike loves working at Maximum Auto search because of the great inventory, the store atmosphere, and the location of the business. He has a passion for making the car buying experience enjoyable and fun for each client. He loves working for a company that is striving to be a top dealership in Colorado.","emailTxt":"mikec@maximumautosearch.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/997de0a50769.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1430445600","industryStartDtUtc":"1430445600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":459621,"personPtyId":34594690,"firstName":"Daniel","lastName":"Margadonna","titleText":"Sales Associate","shortBioText":"I moved to Colorado about 6 years ago from Nashville, TN after graduating from Automotive college. I worked as a mechanic for Jeep for over a year and love cars! I enjoy being outdoors with my dog in my free time. I have a passion to help customers get a great vehicle at a great price! Go Broncos!!","emailTxt":"daniel@maximumautosearch.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/6bff987b8fcb.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517702,"firstName":"Randy","lastName":"Rodriguez","titleText":"Finance Manager","emailTxt":"randyr@maximumautosearch.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":459649,"personPtyId":34595679,"firstName":"Rocky","lastName":"Phuvapaisalkij","titleText":"Internet Sales","shortBioText":"Internet Sales Manager\r\nRocky is originally from Thailand along with three of his family members. Rocky loves spending time with his dog in his free time. Been a Sales Professional for 4 years now and also FCA Certified from 2015. He is a car lover and intends to spread that love to any customer sent his way!","emailTxt":"rocky@maximumautosearch.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/aaa162d08ce7.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1377993600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":459615,"personPtyId":34595671,"firstName":"Brandt","lastName":"Bowman","titleText":"Sales Associate","shortBioText":"My hometown is Des Moines, IA. I moved to Breckenridge, CO in 2012 for the skiing/snowboarding and outdoor activities. I then moved to the Denver metro area in January 2016. My goal is to provide an excellent experience for my customers, both before and after the sale, and to find them the perfect car that fit their exact needs.","emailTxt":"brandt@maximumautosearch.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/c1194fdf824e.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":467179,"firstName":"Cliff","lastName":"Houser","titleText":"General Sales Manager","emailTxt":"cliff@maximumautosearch.com","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/507690408cf4.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542915,"personPtyId":49317027,"firstName":"Sam","lastName":"Hill","titleText":"Sales Manager","emailTxt":"samhill@maximumautosearch.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1228089600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":546732,"personPtyId":50266349,"firstName":"Troy","lastName":"Pulse","titleText":"Sales Associate","shortBioText":"Hello.My Name is Troy Pulse Jr. I\u001am originally from South Dakota. Moved up to Colorado with my family. I have 3 children & 2 bonus children. I\u001ave been in the industry for 3 years. Love to help you & your family out!","emailTxt":"troy@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":545356,"personPtyId":49744729,"firstName":"Aaron","lastName":"Nickerson","titleText":"Sales Associate","emailTxt":"aaron@maximumautosearch.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1425168000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":532553,"personPtyId":46300681,"firstName":"Teddy","lastName":"Santoso","titleText":"Sales Associate","emailTxt":"teddy@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/50a90b418667.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1320105600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":524761,"firstName":"Louis","lastName":"Washington","titleText":"Sales Associate","emailTxt":"louis@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/4fc0c9ea1efe.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":549760,"personPtyId":50962170,"firstName":"Eric","lastName":"Addy","titleText":"Sales Manager","emailTxt":"ericaddy@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"807235200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":544690,"personPtyId":50202038,"firstName":"Eric","lastName":"Landis","titleText":"Sales Associate","emailTxt":"ericlandis@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1212278400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":459650,"personPtyId":34843896,"firstName":"Sal","lastName":"Artino","titleText":"Internet Sales","shortBioText":"I have been around cars all my life. Since 8 yrs old I? have detailed my fathers limos at his business. Also raced go carts and motor cycles since a young age. Love the car business and working with people. There is nothing else I\u001ad rather do then to help people get the vehicles they want hassle free. I? am a work aholic and go over and beyond to satisfy","emailTxt":"sal@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/9fb3995812b7.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":459635,"personPtyId":34624991,"firstName":"Mick","lastName":"Hollas","titleText":"Sales Associate","emailTxt":"mick@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/731f3f1dc297.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":538332,"personPtyId":47870088,"firstName":"Ryan","lastName":"Madson","titleText":"Sales Associate","emailTxt":"ryan@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"980985600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548325,"personPtyId":50785654,"firstName":"Guillermo","lastName":"Landron","titleText":"Sales Associate","emailTxt":"guillermo@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"896659200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":529181,"personPtyId":48190928,"firstName":"Josh","lastName":"Guy","titleText":"Sales Associate","emailTxt":"josh@maximumautosearch.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555147,"personPtyId":52518120,"firstName":"Alan","lastName":"Rieck","titleText":"Sales Associate","emailTxt":"alan@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":550703,"personPtyId":51229474,"firstName":"Cody","lastName":"Moenk","titleText":"Sales Associate","emailTxt":"cody@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":546600,"personPtyId":50210690,"firstName":"Drew","lastName":"Anderson","titleText":"Sales Assocaite","emailTxt":"drew@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548324,"personPtyId":50615544,"firstName":"John","lastName":"Campbell","titleText":"Sales Associate","emailTxt":"johncampbell@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"dealerEmpStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555132,"personPtyId":52728747,"firstName":"Micah","lastName":"Lewis","titleText":"General Manager","emailTxt":"micah@maximumautosearch.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":105028,"certifiedEmployee":false,"deptDscrp":"Management"}]

Maximum Auto Search

Rectangle 48
Sales
Service Closed

Maximum Auto Search Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2008

Maximum Auto Search has worked hard to build a reputation for selling high quality used cars backed by extraordinary service. We are very proud of the fact that we are known for our low-pressure sales approach and outstanding service.

...



We offer a variety of car financing programs to meet the individual needs of our customers, and to provide our customers with a variety of extended warranty plans. If you have a vehicle you want to sell or trade in, you can be comfortable knowing we will offer top dollar for your trade.

Our customers receive priority service at Maximum Certified Service Center, an ASE certified facility.

SE HABLA ESPANOL!

"No pressure, with exceptional post-sale customer service. Se habla espanol!"

Reviews

4.4 out of 5 4.4
319 lifetime reviews. Includes reviews of Maximum Auto Search from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • August 6, 2016

    Rowdy was our salesman and he was super easy, fun, and helpful to work with! I highly recommend buying from Maximum Auto Search...each and every person... was respectful and kind!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.6 out of 5
    October 15, 2018

    Instantly after submitting my KBB true cash offer Cece contacted me and invited me to come see what Maximum Auto could do for me and my trade. Knowing... my credit was not great I was hesitant but I went only because Cece didnt make me feel pressured like alot of the other places. It took them a while to get me approved, but they did and I couldn't be happier with my new ride. Cece was not my car dealer but was there the entire time and helped not only move things along but then took the time to make sure after the papers were signed that I had everything I needed and my new truck was ready for me! When I decide to purchase again I will definitely return if not for the selection but just the customer service I recieved.

    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Maximum Auto Search

    This is Micah, GM at Maximum Auto Search. Thank you so much for your business, and for the nice review! I am glad we were able to assist. Micah P.S.... ¿¿¿ I love your screen name ¿¿¿ Lonelyhighway! Nice choice for sure!


    Worked with:
    Cece Sanchez

    Kelley Blue Book Appraisal Specialist

    (5.0) 5 reviews

    Randy Rodriguez

    Finance Manager

    (4.6) 12 reviews

  • June 8, 2017

    Here's the sort and sweet. Arrived at mas immediately. saw jaguar I'd called about. Greg, salesman approaches. Recognizes I have my wife and 3 wk old baby... girl in tow. Sets them up in comfy waiting air con. waiting area. Test drove car. Loved it. Greg wanted to make sure it was right for us... who does that. Love it. We were out of there within 1hr with an awesome automobile I'll be forever thankful of. Even meet the previous owner of vehicle and was able to discuss maintenance Lof etc. Gonna wrap this up by saying I was sceptical of buying my dream car throu b a fly by night dealer. All it took was meeting greg to reassure me we were in the right place and this wasn't goingoing to be some awkward, high stress, pressured situation. Hope you get to see this greg. Your a true English gentleman in every sense of the word. Cheers to you

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Wilson, thank you so much for your business, and for taking the time to share your experience. We really appreciate it and hope you're loving your ne...w car!

  • 5.0 out of 5
    October 13, 2018

    GREAT dealership. We needed a vehicle bad. They got us in one, even with my horrible credit. Salesman Mike Carpenter was AMAZING, go see him. All the guys... were super friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Anthony Roberto

    Finance Manager

    (4.6) 9 reviews

    Mike Carpenter

    Sales Associate

    (4.9) 17 reviews

    Eric Addy

    Sales Manager

    NOT RATED

  • 4.2 out of 5
    October 12, 2018

    Phil Shumate was very pleasant, helpful and easy to work with. He got me the best deal he could on the used vehicle I purchased. The rest of the staff... was also really good. I would definitely recommend this salesman and this dealership.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phil Shumate

    Sales Associate

    (4.8) 21 reviews

    Sam Hill

    Sales Manager

    NOT RATED

    Eric Landis

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 7, 2018

    My lease was ending with Toyota but I still had an open bankruptcy. Getting a car was proving to be extremely difficult. Phil and the team took hours of... their Saturday to get me into a loan and a great car. The whole experience was amazing. I would recommend Them any day hands down. Make sure you ask for Phil!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Phil Shumate

    Sales Associate

    (4.8) 21 reviews

    Sam Hill

    Sales Manager

    NOT RATED

  • 4.8 out of 5
    October 5, 2018

    I was Treated fairly and all of my needs were met. I???m happy with my purchase and will recommend maximum auto to my friends

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Aaron Nickerson

    Sales Associate

    NOT RATED

  • 1.0 out of 5
    October 3, 2018

    The salesman Jeff "blew me off" when he found out I was not buying anything that day! Horrible!!! I JUST started looking and he didnt want to... hear that. Do yourself a favor.... STAY AWAY!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Josh Guy

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 3, 2018

    Aaron made it posible to get the car i really wanted. His team does a good job. Everyone there is nice and polite. Thanks Aaron for all your help.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Aaron Nickerson

    Sales Associate

    NOT RATED

  • 3.0 out of 5
    October 1, 2018

    Rocky met with my husband first and he was very friendly and helpful. After hearing we had a decent salesperson, I drove down with the kiddos to check... out the few vehicles they had. One was promising. We went inside to work a deal and this is where it got very odd. I explained exactly what I wanted to pay but apparently my offer was offensive. Rocky became arrogant and offensive and accusing me of trying to get them to "give" me a car and they wouldn't be able to keep the lights on if they gave me the car for what I was asking (a few thousand below list price). I had several options available (such as removing the trade from the deal, putting money down, negotiating on trades value) but again, there was no real talking. They offered $1000 off the vehicle and a bit more on the trade but that still didn't get us in the price range (again, if they had talked numbers, we might have closed the deal). We didn't get to negotiate much past that. They would not talk numbers with me at all. Rocky stated he wasn't a finance guy so he couldn't discuss interest rates or anything further. In reality, if they had just sat down to work some numbers with me, we likely could have come to a deal. We had spent 5 hours with them and we didn't want to leave empty handed but that was what happened. The worst part was that they held onto the keys for our trade-in and we couldn't leave until they gave them back to us. Rocky didn't want to do that. We were literally hostages in this deal. We ended up taking our car somewhere else for trade (got $1200 more than they offered us) and were able to successfully negotiate on a similar vehicle with lower miles. They seemed like an average "side-of-the-road" dealer but their inspections were questionable and their demeanor changed significantly when trying to make a deal. Maybe it's because I was a woman? Rocky wouldn't even shake my hand as we were leaving and only shook my husband's hand.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rocky Phuvapaisalkij

    Internet Sales

    (4.4) 19 reviews

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