Northwest Auto Brokers

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 1, 2019

    I couldn't be happier with my transaction at Northwest Auto Brokers. I dealt with John who was easy to deal with and quick with his responses. I drove... 125 miles from Cincinnati to purchase the car. When I got there, another sales rep had mistakenly allowed the car to be taken on a test drive by someone else who was interested in it. When I showed up, they still honored their commitment and sold me the vehicle. It was a little awkward with the other person, but I appreciate their honesty and integrity. I would recommend this group to anyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Greg for your understanding, recommendation and extremely kind review! We appreciate you making the 2 hour trip to purchase your vehicle as ...we know your son will enjoy it for many years to come. By the way, the other customers were happy to know that we are making a conscientious effort to locate a similar model Ford Escape for them. We look forward to working with you again or your family and friends in the future. -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    May 19, 2019

    9am on a Sunday morning, these guys responding to my text messages with full detail of the car I was interested in. Though I will not pursue the car, they... were very honest with the description of the car and the work that had previously been done. Saved me a trip from Chicago. Must appreciated!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you! We do our best to be up-front and honest to all potential customers regarding our vehicles. By doing so, we try to avoid wasting people's t...ime and cause unnecessary aggravation. We are happy you noticed that our efforts have made an impact. We wish you the best of luck in your search and hope you find exactly what your looking for. -The Team at Northwest Auto Brokers

  • May 8, 2018

    Bill was great! He got me into a great car and even worked with me on the price so I could get in a safe car. Bill and his staff are friendly and honest....... And FREE carfax¿ can't beat it!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for such a wonderful review. We are happy you are pleased with your car. -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    February 9, 2019

    Great and very friendly communications. Willing to deal. I would recommend you guys to all my friends any time. Great Job People. I don't know what else... I can say at this time. Thank you for your time.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you very much for your review! We appreciate you taking the time to write to us. Our response is late and we apologize. We also hope you found w...hat you were looking for. -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    December 3, 2018

    Totally great overall experience. I purchased a car, took it home, decided it was too compact, John the salesman took the car back no issues and got me... into the perfect car for me. No pressure, didn't rush me, looked up the car fax and answered all my questions concerning the car before I purchased it. This place is clean, friendly, and a pleasure to work with. I will definitely shop there in the future. Great selection of used cars too.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We were very pleased John was able to help you find the right car since your first choice wasn't large enough. Bee (our four-legged friend) is also ha...ppy to know you are a chihuahua lover! She would love to see you next time you shop here. Thank you for such a nice review as it was a pleasure working with you as well. -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    September 8, 2018

    A pleasure working with "Chip" and John on purchasing a quality used vehicle. The process was pleasurable and after putting a down payment on the 2005... Chevrolet Tahoe, we were back the next day to complete the purchase. Would recommend working with them on your next vehicle purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5-star review as it was a pleasure working with you as well. We hope to see you again for your next purchase. -The Team at Northwes...t Auto Brokers

  • 5.0 out of 5
    August 15, 2018

    the seller seemed like a very nice guy but I was a little late trying to make it to pa to check it out so I lost out.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5-star review! We appreciate you considering us and hope you will come back next time you are in need of a reliable used vehicle. -...The Team at Northwest Auto Brokers

  • 2.0 out of 5
    June 15, 2018

    I bought a used car with a serious fault here. When I drove home that afternoon, I found the cooling system leaking serious which I did not find on the... dealer's location that day. I changed the cooling fin costing me more than $350 later.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larry, If you had a problem with the car the same day you drove it home, we would have certainly had it repaired for you at no charge using one of our... preferred service facilities. Did you call us about the necessary repair? Also, We have no record of your purchase. Nobody named Larry has bought a car from us since December, 2017. We are in Columbus, OH. Perhaps you have confused us with North West Auto Sales in East Germantown, Indiana. We do not have a service department either. Please call us at 614-777-8880 with the specifics regarding the vehicle you purchased. If you have confused us with another dealer, please remove this review. Thank you! -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    April 11, 2018

    Used 2007 Volvo pristine w/only 61,000 m. Chip, Bill, & John very comical. Bee, Chihuahua, was out because she was ill :(. Lovely clean place!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for making our day and a good laugh! Bee is feeling much better and would love to have you stop by and see her next time you are in the area.... -The Team at Northwest Auto Brokers

  • 5.0 out of 5
    March 21, 2018

    These guys were awesome. They got me in a '06 Ford 500 and I could tell that they were happy that I was happy. Plus, the little dog "Bee" is actually... in the building with them all day, and looks very well taken care of. Do yourself a favor and at least stop in and check this place out when shopping for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and recommendation! Bee really enjoys greeting customers and is definitely spoiled. -The Team at Northwest Auto Brokers

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