Marshall Motors

3.5
(12 reviews)

Reviews

3.5
(12 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Buyer Beware

My car was good at first, the seller Steve was really nice and gave me a good deal! Then 4 days after I got the thing, I discovered what looked like Worms . Only to find out that it was a carpet beetle infestation. I did what I could to get rid of em and the car was still running good. About 2 weeks ago I noticed it was riding funny and I had to put on the gas really hard to accelerate. Now I have a huge transmission fluid leak and the car will not move , it goes in gear but I’m pretty sure the transmission is shot! I’ve only had this car a little over 3 months and it’s already broken down. So my advice is if you choose to Go with Marshall motors, bring a mechanic with you!!

5.0

Great place

Steve and Don were great. I bought a truck, left with it and the check engine light came on soon after I left. I called Don and he said "bring it back. We don't do business like that." It took a few tries to get it fixed but they were determined to make it right. Steve and Don were great! Thanks!

1.0

Unethical from Frank in West Chester

I'm astonished that a business as unethical as this is still in business. I inquired about a used car, albeit a very cheep one, that was being sold 'as is'. This being the case and it being a bit of a drive for me, I made some general inquiries. I understand the they don't go into full diagnostic mode on an 'as is' vehicle, but they did say they did some sort of presale check. They were very evasive and plead ignorance and said they would check with service (Nick Theile). I never had one informative reply so I drove down. The car was an absolute shambles. I could see rust strips hanging down under the pass. side. When I put my hand under that side my hand when all the way, practically into the car and a pile of rust fell onto the driveway. I had a brief look under and the problem was VERY extensive. The front part of the body was hanging off of the drivers side and the interior was a complete shambles. The glove box and the compartment between the seats hand been pulled out and there was just this big hole there. The seat had a huge rip in it an the interior in general was as dirtier and, frankly, skummier exponentially as any car I have ever seen. I felt as if I needed a tetanus shot and an antibiotic just sitting in it. It was, in a word, disgusting. I decided to start it up and it sounded like a freight train. Now, again, I understand the concept of 'as is' and I wasn't expecting much, but I could see in three minutes, without any mechanic, all of these issues and that this car was toast. All these things were plainly obvious, yet, they said nothing. They immediately went into, "Well we have other vehicles - tell me what you are looking for" etc. This was obviously a 'come on' and a 'bait and switch'. I have been searching a while for an inexpensive used cars and have found cheaper cars that were in decent shape and most owners were very helpful and informative. DO NOT BUY FROM OR TRUST THIS PLACE!

5.0

Shelley from Erlanger happy buyer will buy Again!!

Every employee at Marshall motors were very kind. Steve is a saint I will buy again It was a great experience everyone was very nice Steve was very helpful. So grateful thanks😇

5.0

Bought a vehicle

I would like to give a huge thank you to Brandon an Donnie for working wonders for me when no one would give me the time of day an how hard they both worked to get me in a new car after the few days prior I had. So if your looking for great people an reliable transportation please go to Marshall motors you will not be disappointed! Thank you again I’m in love with my Chevy cruse ��

5.0

Awesome buying experience

This was the quickest car buying experience I've ever had. The staff was super friendly and made this an amazing car buying experience for my daughter. I'd highly recommend them when you are looking for a reliable car!!

2.2

lost customer

they showed a car online made it look reasonable we go down there to purchase the vehicle and it was nothing like the car we saw on the internet

2.0

Truck purchase

Do not buy from this dealership. I bought a truck for $23,000 and it broke down a mile from the dealership. I called and told them and the response I got was that I bought it ?as is?. After spending $1100 to get it running again I drove to Balkan?s back. It burned 6 1/2 quarts of oil. It is back in the shop.

Dealer response

Tyler , my name is Steve and I am the store manager of Marshall Motors on Dixie highway, please respond and let me know who you purchase the truck from, because I'm drawing a blank. We've checked the sales log for the past few months and we haven't sold a truck to anyone with the name "Tyler", nor near the dollar amount you state. Thank You Steve Ruth Manager

5.0

Great Place with Great People

I couldn't be happier with my new/used car. Derek and Steve were great I would buy another car from them for sure.

5.0

Looking for a second car

We walked on the lot and right away greeted by Amy a great salesperson we looked around the lot . We was interested in a couple of cruze?s took one for a test drive. My husband and myself left the lot talked about it and decided it was the car. We called Amy she took care of the rest. I will buy my next car there. The experience was great I do recommed shopping there

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