AutoCenters St. Charles

Reviews

2.4 out of 5 2.4
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 25, 2018

    They have the worst customer service/salesmen I have ever experienced. They are lying and deceiving and unfortunately I didn't realize until it was... too late. I have bought many cars and they are by far the worst dealership I have ever dealt with. I wouldn't recommend them to anyone!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 25, 2018

    I will never buy a car from Auto Centers of St. Charles again! They have the worst customer service, they lie and don't stand behind there promises.... I wouldn't recommend them to anyone!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 13, 2018

    Patrick was very helpful, every other dealership turned me down and even said I needed a cosigner but Patrick help me get into a new 2016 SUV without a... co signer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 1.0 out of 5
    February 12, 2018

    Initially I was reluctant about setting up an appoint but against my better judgement I scheduled one anyway. On the days leading up to my appointment... I received numerous emails and text messages from the salesman. Hours before my appointment, I received and email saying I was approved a certain amount but when I presented all my information I was told that they would not be able to get anything. I had already found a vehicle that was $12,000 cheaper than the loan offered; I came in ready to pay a large some down but I guess I dodged a bullet. On top of that, the salesman was taking private phone calls making offers to family members while I sat patiently.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Jane, we cannot find any information on you in our system. We apologize if there was confusion. We feel that you may have us confused with another ...location, or something happened with your information on our end. If you feel that this is not a mistake, please reach out to us asap at 636-946-4222. If you realize this was a mistake, we kindly ask you remove this review. Thanks!

  • 4.0 out of 5
    January 30, 2018

    Super nice employees and let us shop by ourselves but didn't really show us around to anything else. I kinda already knew what I wanted so maybe they realized... that. The buying process took so long and the prices are not negotiable very much at all. But they don't mark up prices like other car lots so that's probably another reason why. Also after I left the rear brake light bulb needed to be replaced but that was an easy $5 fix since the place isn't open on sundays. Overall I went home with a car I love and the employees are very personable.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your business, and for your constructive review. We will address any concern with our staff.

  • 5.0 out of 5
    February 24, 2016

    Jeremy did a awesome job helping me get out of my car I was upside down on my loan but they still help me get A new car this is the best dealerships I... have ever been to thanks for helping me when no one else could.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 5.0 out of 5
    October 31, 2015

    Patrick customer service was great. I like the fact that the dealer ship is true to their commercial. I referred my daughter and she receive the same great... service.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 5.0 out of 5
    October 15, 2015

    My Personal car broke down, I called this place, came in, and they put me in a great 2014 Nissan Altima in less than 2hrs!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks!

  • 5.0 out of 5
    September 30, 2015

    Tim took my poor credit situation and turned it into a success. Auto Centers is a wonderful place with a great staff! SO GRATEFUL AND THANKFUL FOR YOU... GUYS!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review!! We are glad you had a great experience. Please let us know anything we can do to help you in the future.

  • 5.0 out of 5
    September 11, 2015

    Got turned down everywhere else, but these guys got me a loan and into a nice Altima at a fair payment. I'd recommend them to anyone with bad credit looking... for an auto loan. They'll get you where you need to be.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks!

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