Reviews

4.4 out of 5 4.4
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 6, 2018

    The warranty they ask you to buy this not do a thing. When you get to use it direct you to a Nother third-party and a lot a headache a lot to process... a lot of time and still unable to get the repair done . Do not buy car from this place .

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 9, 2018

    I highly recommend these two sales men they worked magic with my bad credit thanks so much guys go see FRANK everyone he is professional and a honest... salesman this location will work with you and get you in a car that YOU want and need

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 31, 2016

    Excellent customer service! Very helpful in walking you through the purchase process and financing availability and options.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 6, 2018

    My vehicle went down 24 days after I purchased it. The manager and my sales rep. really took excellent care of me. They were able to help me out to where... I did not have to spend alot of money on the repair. Thank you Jeff and Frank Keith for all of your help. Also thanks to Ricky at Quicklanes

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 17, 2018

    My experience at Smart Wheels of Fairfax was amazing! As soon as I walked in Franklin made me feel very comfortable and relaxed almost like we were family.... Right away he directed me to cars that were within my price range and I was able to test drive every car that we selected. As soon as I picked out the car I liked he and the General Manager Jeff made sure I was getting the best deal for the car and I did! They took their time with me and explained all the benefits to me and my aunt so that we would know exactly what I was getting. Out of all the dealerships I have been to this was by far the BEST experience I've had, they made getting my first car so easy and I will be forever grateful to them for it. I will definitely be referring my friends and family to them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 16, 2017

    There are not enough words to express our wonderful experience with Gian, our car salesman. Initially, I must admit, my husband and daughter were much... more receptive. I came in with a slight attitude and eventually told Gian....I don't like car salesman or insurance salesman. However, he was friendly, honest, knowledgeable, and quite pleasant . He was confidant but not cocky which made me eventually give him an 8 on a scale of 1 to 10. We both smiled. By the time I heard the rest of TBFL.....I was so happy that I wanted to buy a car even though we live in Florida. This gentleman is an asset to your company and I feel like our daughter is in excellent hands. Thank you so much Gian andTed Britt. By the way, Gian got his TEN!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 29, 2017

    Good experience from start to end. Agent, Supervisor and Manager were professional.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 7, 2017

    Dan Horneman did an excellent job finding me what I came looking for and gave me a great deal. He also was patient and polite throughout the process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 2, 2017

    Ask for Dan, he'll take care of you. He did a great job for me and will do the same for you too.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 15, 2017

    We had a great experience with Jonathan. He was the 1st to greet us outside in the cold and helped us find a car at the price range we were looking for.... No pressure process. We took our time to fill out the paper work and finalize details(as anyone would) and the Sales Mngr picked up some pizza for me my wife and my 2 kids since it was around lunchtime. Probably the best car buying process I've had (5th car).

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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