Reviews

1.0 out of 5 1.0
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 15, 2018

    Very shady operation! Be aware! Almost impossible to reason with management . Fraudulent insurance schemes etc... Owner refuse to address customers concerns,... even when all the facts indicate that the dealership is at fault

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    July 21, 2017

    I saw a car while driving by and just stopped to check it out. Don and his staff could not have been more helpful. They explained the process of their... program to obtain any vehicle I would like per my specifications . The trouble was I really was not sure what car I currently wanted as a new toy. However, they did have a Ferrari they were working on that they said they would call me once they knew the price after its' repairs were completed. So I am anxiously awaiting their call since the Ferrari is a car I have not owned in the past and would love it for weekend jaunts. Respectfully, Herb

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 28, 2016

    The people at Auto Butler are awesome! They helped me get into a car that I could afford without any hassle. I would highly recommend anyone who is looking... for a vehicle to go see them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 17, 2014

    I am happy with my car but the lack of communication/ or miscommunication can been very frustrating. In the beginning of my sale I went into the dealer... because I needed further explanation on my paperwork and wrong information was given to me then a specific person there acted like it was my fault she didnt know how to answer my question. Recently I took my car in for repairs and I kept calling to find out an estimate and no phone calls where ever returned until my car was fixed and payment was due. Then I asked what my balance for the job done would be and was given one price over the phone then at the time of pickup another price was quoted. Instead of just apologizing for the misquote she kept telling me that other places charge more and never took responsibility of their mistake and i was told i could just leave my car if i didnt like the price. Lack of communication is a big issue here but wrong information is also a problem.

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    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello and thanks for your input on your experience at The Auto Butler. I am glad to hear you are enjoying your new vehicle purchase from us, we truly ...strive for quality as we would like to keep our customers coming back. Your input is important to us and appreciate you letting us know about the discrepancy in repair pricing. While it is true that we are the lowest priced garage in Houston, we also want satisfied customers. Please contact me immediately so I can consult and correct the person you dealt with to ensure we avoid future issues. Also please always sign your name and be specific in complaints so we know the details and who we are talking to, otherwise it looks like a false complaint posted by a competitor and is impossible to correct. Thank You, Don Dowden The Auto Butler, Owner

  • 5.0 out of 5
    June 7, 2013

    My credit was shot and I needed a car. I was referred to The Auto Butler by another car salesman and it actually turned out to be great. I told Don (owner)... what kind of car I was looking for and we ended up ordering a BMW. It took the regular 7-14 days to come back, which was fine, and I love my car. It is in immaculate condition; rides smooth, and definitely turn heads. My financial transaction with Lana (owner/wife) was also great. After giving her all my information she talked with me and my husband for about an hour. They also work with you on TTL which is great. I really had a wonderful experience because I never heard of any car lot actually ordering a customer exactly what he/she wants. I would absolutely recommend and will be going back to the Auto Butler.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    April 26, 2013

    I had to take my vehicle back for repairs..the workmanship was excellent.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 29, 2013

    The Auto Butler staff are good people to get a car from. My special order 2005 Nissan Maxima is a good car inside and out.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 26, 2013

    LOVE IT WAS VERY HAPPY I WILL SEEN MORE FRIENDS AND FAMILY TO GET CARS FROM THE BUTLER

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 2, 2013

    I just got my first car, I'm so happy. They worked out a plan with me and made it happen :) Thank y'all so much.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    November 14, 2012

    Took my trade in to them and got a very fair price. Was able to leave with the vehicle I wanted. Salesman was laid back yet professional. They were very... flexible with my crazy pay schedule and set up a payment plan that really works well for me. If you need in-house financing definitely the place to go. Great personalized experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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