Pioneer Auto Group

3.1 out of 5 3.1

Reviews

3.1 out of 5 3.1
198 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 2, 2020

    I put a deposit on a truck called to let them know I was coming. I was 2.5 hours away. They said truck was ready. I got there and it was sold. Then they... would not refund me my deposit. The are very unethical and unprofessional. I wasted 5 hours of driving and I urge you to stay away from this company. Please!!!! Supposedly the women who returns refunds wasn’t there. It’s a scam.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    January 12, 2020

    This is the 4th car I purchased from Pioneere Auto. I’ve been a long standing client. I buy based on price and quality of the car I’m buying. Great... people, great place, great deals ,

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • May 22, 2018

    Pioneer Auto Group had a used car for a great price which will serve me well as an local vehicle for my place in Pennsylvania. Juana is an excellent sales... representative to work with on the purchase of the vehicle. I paid the down payment with her and scheduled the pick-up time for when I'll be in the area. She was very thorough and ensured she had everything needed to make the final part of the purchasing process go smoothly. I highly recommend Pioneer Auto Group for a used car purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 2, 2019

    If you’re looking for a car of quality come here. Everyone was very professional and accommodating. Despite having a poor credit score I was still able... to get a very good car for a fair amount price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    October 31, 2019

    Buyer Beware: I test drove the 2013 KIA Soul and it was not as advertised, and the mechanical problems were not disclosed before I arrived. TOTAL waste... of my time there and back. The shifting wasn't working, got stuck between neutral and drive, popped out of drive, then got stuck completely so it couldn't be shifted out of park without serious muscling. This car is dangerous to drive and I was told if they fix the problem the price would go up. Not putting my baby in the back of this piece of junk. Also, Bluetooth doesn't work. It pairs but wouldn't play anything from my phone The people who worked there all seemed nice enough, but too crazy busy to actually listen to me, the potential customer, ready to pay cash and get a car off their lot. If they paid more attention to customer service and cared about getting cars off their lots, they wouldn't have so many sitting there. Nobody is keeping track of the problems that are being reported about the cars. If they were, there could have been full disclosure about the problems with this vehicle before I WASTED MY TIME to get there and drive it. Booo

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    September 4, 2019

    I talked with two separate employees about a car they have on the lot, and when I arrived at their lot, I could NOT believe my eyes!! The car was complete... trash compared to what I was told over the phone and the photos I viewed on their website. Pretty much nothing worked on the car, and it would've cost me at least a few thousand dollars to get the car in running condition. They claim that this car was never in an accident; however, this car is in need of major body work from some type of collision. The photos on their website somehow were able to hide the major body damage this car has.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 1, 2019

    worst experience ever!! they were rude unhelpful more worried about being in front for their lunch being delivered than answering our questions about the... suv we were trying to buy! when going through the purchase and paper work they were very very rude ! not to mention they r very deceptive !! the cars in the pictures online look nothing like they really are!!! still finding things wrong with suv that they lied about, and they advertise that the car comes with a limited warranty IT DOES NOT! only if you buy one and the very least one is 450.00! if i had not been hours away from home i would NOT have bought anything!! (i called many times times before i went there and explained everytime i called i NEEDED ALL information of what needed to be done and paid cuz i was coming from far away and being left there so i needed to be able to leave with the car!!) they didnt tell me about the 500.00 fee i had to pay for them to do paperwork! !! basically i had to pay them 500 for them to even sell me the car ! just horrible oh they also supposedly do repairs there but they did not even have a wrench to remove the rusted n stuck screws from my license plate holder!! DO NOT be taken in by their nice pics of inventory they r not that in real life i promise!! i dont even think they r the same cars n trucks !!! do yourself a favor do NOT go there!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 7, 2019

    I had to replace the trans after 1 month and 2000 miles. My mechanic told me based on the overfilling of the fluid and the burned oil smell, whoever... sold it to me KNEW there was a problem with the transmission. I hate when a seller lies to me and fails to disclose all that they know. There was a another smaller problem which came up prior to this. They knowingly sold me a problem car. I would not trust these guys. The female manager said she only knows about selling and knows nothing about cars. The owner knew the lemon laws tried to mitigate the damage with his gabbing. No action. They don't care. While I was there, another guys drove 2 hours to buy a car only to have it sold out from under him. The son of the owner blamed "a new employee" who didn't tell him he needed to leave a deposit.

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    Does not recommend this dealer
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2019

    I’m completely satisfied with my purchase. I only came with a certain amount of money and I didn’t have enough for the car I wanted. The owner worked with... me and gave me a great deal. It runs good, minor repairs and all my friends say I got a very good deal for this car and that should’ve paid much more.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 25, 2019

    Really not honest about pretty much everything don’t go there

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 7 found this review helpful. Did you?
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