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INCOMPETENT and very DISHONEST dealership/repair shop STAY AWAY!! Brought my Durango for shifting issues, this bogus dealership claimed to have fix a noise... under the hood of the vehicle although there were absolutely no noise whatsoever under the hood. They charged me over $2000 "to fix the noise" but the shifting issue still persists. Got my vehicle back with exact same issue as before I set foot in that bogus place. No money back for "repairing" where repair wasn't needed and they wanted to go forward with replacing other parts that is causing the shifting issue I brought the car to them in the first place. These scammers took over $2000 from me for absolutely nothin.
My daughters new jeep renegade just shuts off while driving. I brought it to fields for them to look at it and fix the problem and they told me they no... longer do services only oil changes. Will never use them again even though I only own Jeep’s and dodges.
Fields in Sanford is a great place to purchase a vehicle. I could not ask for a better sales person (Brent Osbourne). Very professional, friendly, helpful.... He knows how to convince you to make a purchase without putting on pressure, I did not plan to purchase a vehicle there but, i end up making a purchase more than once, plus sending other people to make purchases. Mr. Osborne is simple a awesome sales person and and very reliable. He returns missed calls promptly. He has great customer personality.
This had to be the most disturbing visit to a car dealership I have ever had. Chad Clingerman Internet Sales should be terminated. We arranged a tentative... price on a 2018 Explorer and I made an appointment to see the vehicle Saturday Jan 2nd ETA 3-4pm. He knew I was making an approx 4 hr drive from South Sarasota county. Almost 8 hr round trip. He ASSURED me the car was IMMACULATE. On my way I also texted him. He confirmed. We pulled into the dealership ( I had my brother with me); car was parked in the used car lot. That was the first surprise , thought it would have been pulled out ready for us. I parked my car next to the Explorer . First thing we noticed ; leaves all over the car. No attempt whatsoever to have the car ready. I texted Chad I we were outside looking at the vehicle and noticed awful damage on the hood. He texted back 'pictures are good, don't know about the damage, I'll find out'. Expected Chad to come out, he didn't. Salesman Diego arrived with name tag Mark? I called him Mark and said he name was Diego. Showed him the hood. He was shocked. He admitted he would NOT buy the car. Didn't know what the damage was. Paint had bubbled and was peeling. Still no Chad. We also noticed the roof rails were broken. Just hanging there. Diego , myself and my brother walked into the dealership for an explanation. Sales manager came out of his office , stood behind Chad (who remained seated the whole time). Chad seemed perplexed and stated again in front of everyone the car was immaculate! Pictures were good. Admitted he never actually seen or touched the vehicle. Still remained seated. Sales manager Mark Chavez , my brother and I walked out to the vehicle. Chad again remained seated. What a rude , disrespectful, deceitful person. Mark Chavez said over and over again he was sorry. He would not have used the word immaculate. Described the damage as possible sun damage and it was the used car managers responsibility. He told my brother not to touch the hood because it would make the damage worse!!!! He was sorry we made such a long trip and should have consulted with a sales man and that sales man that would have sent video etc. Mark Chavez then turned his back on us and walked away leaving us standing by the vehicle with a 4 hr drive back home awaiting us. Received an email from him that evening, stating again he was sorry for our experience as it was not common practice. Again the most disturbing visit to a dealership I have ever had. Coming from 4 hrs away and we were treated like garbage and the car we were ready to buy had severe hood damage. Chad Clingerman needs to be terminated immediately. Only honest person was Diego. Imagine a sales person at a Dealership stating he would not buy the vehicle you had driven 4 hrs to buy. Chad Clingerman never left his seat! Never got up! He is a coward. A deceitful individual. Mark Chavez could have offered us something for this disaster. Water for the trip home , complimentary something .Anything!!! A small gesture of goodwill.He just walked away.
Typical bait and switch! On their website yesterday we selected one of the three 2019 dodge caravan se plus available and completed the credit check. ... This morning called, confirmed availability and even though the price was different "Chad" agreed to honor the price. Came to the dealership.... not one! of the three cars was available! And one that was in a similar model and same year now was $5,000 more! Dishonorable!
Fields Chrysler Jeep Dodge Ram was the only one in the area that had what I was looking for. I have a large selection of work and utility vehicle's.
I only wish that they would have detailed the interior better and found some floor mats for my 2019 jeep. Our salesman John Williams is an asset to your... team, we specifically came back to your dealership due to him.
Great service and prompt attention to what I was looking for! Justin! Thank you!!!.
Ventura the sales manager made my buying experience a pleasure, and hassle free. I always am hesitant walking into a car dealership as you may feel like... you are being pressured to buy, NOT at Fields CDJR. George was my salesman, he was very kind and knowledgeable. Everyone in the dealership took safety very serious as everyone was wearing masks, and the dealership was exceptionally clean. The Finance Manager Ryan was proficient, and worked quickly as I had little ones (kids) waiting for me. My overall experience was FANTASTIC, looks like I found a new dealership to brag to friends and family about.
Thank you to John Smith for helping us and getting a good deal in our new car I love it very happy with it . He was very helpful and friendly even helping... customers around us that need help.