If you are considering Interstate Motors, please READ THIS. After having a NIGHTMARE experience with a different auto dealership on the east side (nearly... had to get a lawyer involved), my husband and I were jaded and distrustful but still in need of a car. We knew exactly what we wanted in a pre-owned vehicle and Shawn happened to have it in his inventory. But we were (rightfully) wary and scared of trusting a dealership again. Our new-found distrust put a lot of pressure on Shawn, and he could have easily brushed it aside with a take-it-or-leave-it attitude. Instead, he went ABOVE and beyond to make us feel comfortable and assured at every point. He let us both test drive the vehicle multiple times. He answered any and all questions honestly and fully. When we told him we were interested but wanted to have it looked over by a licensed mechanic, he held the car for us until that could be done. And when we discovered there were a few unexpected repairs needed, he went above-and-beyond (again) and worked with us to have them fixed using his own trusted mechanic. The necessary repairs took a bit longer than expected (not Shawn's fault), but throughout the process Shawn was apologetic and accommodating. He even gave my husband a loaner car for the week so we weren't put out. And to top it all off, this was all done before we even signed a contract and purchased the car. When the time came to do so, we could not have been happier or more confident. I have never received better customer service in ANY industry than what Shawn gave us. He was honest, flexible, accommodating, and did everything he could to reassure our nerves. Not once did we feel like he was pressuring us, not once did he exhibit impatience or annoyance for our wariness, and not once did we feel like he had anything to hide. In fact, he was so transparent and approachable that we both felt like he treated us more like family as opposed to strangers (or worse: money symbols). Shawn stressed again and again that he is all about building long-term relationships with his customers rather than making a quick sale, and it definitely shows. I cannot recommend this family-owner business enough. If you are looking for a car, go see him... you will not regret it.
I found this dealership to be of the highest standards. They worked with me on every possible angle in order to get me my first BMW. They continue to give... me helpful advice and gave me top dollar on my trade in.
We were referred to Interstate Motors by a family member, and we were not disappointed. They provided incredible service and were open and honest with... us about the car we were looking at. On the day we went there, we were only looking to see what was available in the area in our price range. They didn't pressure us in the least about making a purchase ASAP (like many high-pressure sales people do) and even recommended another car dealer down the road to look at. They will definitely be our first--and probably only--stop when we are ready for our next purchase. We HIGHLY recommend Interstate to anyone looking to purchase a used car.
In a span of two months I have purchased two vehicles from Interstate Motors. After purchasing a Pontiac G6 and being involved in an accident Shawn was... right on the ball with finding me a new vehicle as quickly as possible. I highly recommend purchasing your next vehicle from Interstate Motors!
Thank you Interstate Motors for your kind assistance in getting me into a new vehicle. It was a pleasure working with you. I will definitely use you in... any future purchases and will send family and friends your way.
Never have had such a great service when trying to get a vehicle. I am now a proud owner of a 2009 dodge ram thanks to interstate motors! Hope to see it... grow into something bigger in the future!
I have never been one for small used car dealers until now. The salesperson I dealt with was very hepful, knowledgeable, and low pressure. He was more... interested in me finding the vehicle i wanted than anything else. I will use Interstate for my one and only used car dealer from now on.