Best dealership we have ever dealt with. Every aspect of the process was fantastic. Excellent service from the salesman and finance department. Professional... and extremely friendly Even brought out lunch and snacks. Highly recommend this dealership. Mak was amazing.
I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the... credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car. The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
Bought a new 2016 GTI S here. They did everything they could to get me into a car I wanted. Great friendly staff and awesome service. Would recommend everyone... I know to buy a VW from here.
I bought a 2014 pre-certified VW convertible Beetle from Pignataro. I can't begin to tell you how unprofessional the staff was and what I had to do and... how many phone calls I had to make in order to get the title, registration and paperwork after I had paid for the car in full. I bought the car in cash and still did not receive a temporary plate nor the title when the car was shipped to me. It was basically illegal to drive. In addition, I had to call many times to ask for the 2nd ignition key which they neglected to send with the car and to get reimbursed for the fees that I had paid the dealership to do the paperwork for me. Even though I had to eventually do the paperwork myself, as I did not want to wait 30 days in order to wait for them in order for me to drive my car, once they reimbursed me they sent me a check for less than 50% of what they owed me. Of course they admitted their error once I called them again and sent me the balance. I was shocked at how much of a headache it was to buy a car through Pignataro even though it should have been a breeze for them as I bought the car sight unseen, for basically their asking price. It could not have been an easier sell for them yet they made my life completely and totally miserable. Rather than rejoice in my new car, which was a 50th birthday present, I had to may constant phone calls to them in order to get what was rightfully owed to me. I will never buy a car out-of-state after what the staff Pignataro put me through.
Pignataro gave me the best service I have ever received, bar none. I cannot emphasize enough how helpful and knowledgable they were. I am now a customer... for life!
Everyone at the customer service desk in repairs goes above and beyond. When they say the car will be finished at a certain time , they are always on time.... They treat us kind even when we are frustrated and help to find the best way to solve our problem. It is always a pleasure to go in for service.
I went to the everett pignataro and was immediately helped by Dave. I went there with intentions to just look at a car however I needed up buying one and... I'm so happy! Dave took time and sat down at the computer with my dad and I to show me options then took me out and let me look at each one. He was very efficient and once I decided which car I wanted he made the process fast! Him and Kathleen made sure everything was explained very well to me and made it a priority to be efficient and thorough! My experience was great. Thank you!
After a diagnostic test on my 2006 VW Rabbit it was discovered I needed a secondary air pump replacement. 2 of the hoses were split really badly. Upon... replacement of these It still wasn't operating up to standard to pass my emission test. Further investigation revealed a fault for the map sensor. Part has been ordered and I will be notified when it comes in. As always, I am treated with respect and kindness by all the staff, from Michell at the front desk, to the shuttle drivers who return me home and pick me up again to take me back to the dealership. I have NEVER had any issue or poor experience at any time in my 9 years of service with the company. The 3 young men at the service desk, Jeremy, Trevor, and Gledjen always treat me with like family and seem happy to see me whenever I come in. I feel I have a good rapport with everyone. We kid and joke around with one another often and it feels like family. I highly recommend Pignataro to my friends, family and pastor of my church. Keep up the good work! I'll keep coming in.
My drive into the dealership started with a fan that did not operate either in ac or heat. I also had a error message on a intake manifold. So since I... had over 105,000 miles talking with the service department they suggested that I replace the timing belt now rather than later and run a chance of it breaking. The service department did a great job of getting this job done quickly and within my budget. The only glitch came with the breaking of a plastic part that they quickly replaced. What makes this service nice is not only did they work within my budget but they also took the extra care to get it done on time. It was very nice that they did not just say hey this part was broken and it will cost you $$$ they owned up to their mistake and fixed it without any hassle. That alone would of retained my patronage but their entire team works hard to make any service a friendly, on time and enjoyable. I hate to use the word enjoyable with car repairs but the customer service and professionalism makes the experience so much better than you receive anywhere else.
The service was superb with my very special accolades to Trevor who was charming, helpful, and able to snag me a Beetle convertible as my loaner on a 75-degree,... sunshiny day! And all this at no charge! In addition, while leaving the store, I stopped by the loan officer's (don't know her name)desk and asked a question about my current lease. She was extremely helpful and I feel much better about my lease agreement since having spoken with her. Thank you for your fine service. Looks like you may have a life-long customer!