Durand Chevrolet Jun 16, 2020 srswiatek "Awesome experience" I live near Hartford CT and spend a lot of time in Worcester. I accidentally found online... that Durand was offering a closeout sale on 2019s. Memorial Day weekend, I called and spoke to Larry T about a Blazer I liked.... I was supposed to see him a few days later on the holiday, but was too excited and couldn't wait. I headed down to the dealership and found Larry, who offered me an amazing deal and was willing to stay late to help me. The CT DMV is closed, and services are very delayed. I had a lot of concern and questions, and Larry was patient with me and worked hard to help satisfy my fears and my needs. Today he called me to share that the registration is processed, and that I can come retrieve the car. I am so excited and can't wait! Larry went the extra mile(s) to really make this deal a success, and as smooth as possible, considering all of the outside factors. ASK FOR LARRY T!!! He's THE BEST!!! And Joe M in finance made the paperwork and financing a BREEZE.
I had been looking for a used F150 for some time. I have looked at a few different trucks, and one popped up on their website. They were responsive... (Gary, Joe), friendly and the buying process was fast and easy. Also, I picked up the truck before the new registration had come back, so I got it inspected on my own. They called me to tell me the registration had come in and to get the truck inspected, I told them I already had. When I picked up the registration, they gave me a check to cover the inspection. On a side note, they actually gave me book trade in on my truck, I didn't have to fight about it.
My husband and I bought 2 new vehicles from Durand Chevrolet, 1 in 2009 and the other in 2011. He heard so many good things about the dealership from his... co-workers and one of the things my husband liked what he heard was the Durand salesmen were not pushy fast talking salesmen trying to make a fast buck trying to sell you anything. And when he went there for himself, he was impressed and bought a truck. When my old car was breaking down and after recovering from a serious illness, my husband said I deserved a treat and we went shopping for a new car. After shopping at what it seemed like 5 different dealers, we went back to Durand Chevrolet and thought, "this is where we should have started!". It felt like home and we purchased my new Chevy Equinox and I had the pleasure to deal with the same salesman and experience my husband had! I would recommend Durand Chevrolet to all my friends and family.
I can count the number of negative reviews I've ever written on one hand, but my experience at durand was so comically bad I felt INSPIRED to put pen to... paper. First thing's first: F-you Chad, you and your crap eating grin. He took his every action straight from the "Garbage Dealer of America" playbook, from making us sit in the office for 20 minutes while he "spoke to the manager" for a better deal, to changing the price at the last minute. A new car advertised at $14.5k became $18.5k after our extended wait. After asking how, he said we didn't qualify for certain discounts, which were "clearly" itemized online. Now, this is fair enough. They do break down the discounts online, each with a line item attached. What's not fair enough, however, is that they hide the definitions of these line items like their discovery would mean the end of life as we know it. And further, the definition on this, the largest discount, is actually just akin to "some people aren't eligible for this". Because helpful! How they hide the details is what pushed me over the edge. As a professional web designer, I could say with absolute certainty that hiding these details behind 2 words that don't stand out, don't look like they can be clicked, and are difficult to notice is, in professional terms, deceptive garbage made by equally deceptive garbage people. Chad's handling of this situation was to sit there, nodding, responding condescendingly that the fine print was there, and that they have some pre-owned options in that price range. I told him we would start looking into those options, but most definitely not at Durand Chevrolet, bait and switch award winners 2018. As a side note, I bought a car here 5 or so years ago and had a great experience. Clearly management and staff has changed drastically, and I'd avoid giving much clout to those older reviews
BRIAN Butka the salesman you want to ask for. He is not pushy, very knowledgeable salesperson whk made my 2018 chevy epuinox purchase a smooth transaction.... No worries folks.
My wife and I recently purchased a vehicle at Durand Chevrolet. Our sales men was Edward Vidinha i have never experienced such a knowable sales associate.He... was kind curtious and very knowledable I would recommend to friends and family. Thank you Edward and Durand Chevrolet for the best experience I have ever had
CUSTOMER SERVICE WAS AWESOME AS WELL AS THE TIMNG IF MY REPAIR...GREAT JOB
brought truck off for 25,000 mile service . I showed interest in new tires and they gave me a quote for new tires
Great service and right on time! even a courtesy ride to work instead of waiting around!
A part was replaced to stop the heater from remaining on even when the engine was turned off. We only had to pay for the part. There was no charge for... the labor. So far everything appears to be working properly.