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Great Exeperience with CJ at Pugi Mazda
Had a great experience working with CJ at Pugi Mazda. He was knowledgeable, sincere and personable. Unfortunately, we were looking for a specific color exterior/interior that was not readily available.
Sean, thank you for taking the time out of your day to leave this thoughtful review. We are always happy to help. We appreciate your time & business. Don't forget to tell your friends & family about Pugi!
Katy in finance was great and had a really good
Katy in finance was great and had a really good experience. Also bought a car here many many years ago that was also very smooth. Nice and small, calm dealership, nice service dept as well. Very happy and will be coming back here for service and any potential sales down the line too.
Thank you for the great review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to Jesse, Katy & our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove
Karolina and Chris the service Manager both condon stealing from PUGI CUSTOMERS. PLEASE TAKE SCREENSHOTS WHEN YOU BOOK SERVICE WITH THEM BECAUSE THEY WOULD SURELY CHANGE THE PRICE ONCE YOU'RE THERE. ALSO PUGI MAZDA IN DOWNERS GROVE allows them to Double book service. If they "Take a chance" Per Chris and take a part OFF/ OUT of your vehicle WITHOUT YOUR CONSENT or IF IT'S APART OF A SERVICE THEY'RE ALREADY CHARGING YOU FOR (THAT PINPOINT INSPECTION YOU ALREADY PAID FOR) and ask if you want THEM TO FIX IT?! , THEY CAN NOT CHARGE YOU ANY ADDITIONAL LABOR. THEY CAN ONLY CHARGE YOU FOR THE PART. BECAUSE THEY TOOK THE PART OFF/OUT FOR whatever reason, they LEGALLY CANNOT CHARGE YOU FOR LABOR BECAUSE 1 YOU ALREADY PAID FOR IT IN THE INSPECTION AND 2 THE LABOR IS/ WAS ALREADY DONE REGALESS IF YOU WANT TO FIX IT OR NOT. I definitely plan on filing a BBB and consulting with my attorney to STOP DEALERS FROM DOING THIS TO ANYONE ELSE. They only do this to mainly luxury vehicle owners because no one pays attention to their bill due to ignorance.
Thank you for your feedback. We apologize for any inconveniences. We had our Director of Operations give you a call and he informed me that we worked out an agreement with you. We value all of our Pugi guests and appreciate your time and business!
Had an overall great experience with our online purchase...
Had an overall great experience with our online purchase at Pugi. We were about to give-up our vehicle search, as we had wasted so much time at other Mazda dealerships closer to our home. Many dealers were either charging well above MSRP or requiring the additional purchase of undesireable add-ons at retail prices just sell us a new vehicle. I was suspect until the end, but Jesus was consistently honest and upfront, throughout the process, and there were never any hidden surprises. Vehicle condition, delivery and agreed-upon price was as-advertised and Jesus spent some needed time walking us throught the MyMazda app before we drove off the lot.
Thank you for the AWESOME review! We are thrilled to hear that you had a wonderful experience here at Pugi. We will be sure to pass along the kind words to Jesse & our departments!! Thank you again for your business and don't forget to tell your friends and family about Pugi in Downers Grove
Poor After-Sale Support
Why is Pugi Mazda taking almost 60 days for an Allstate Vehicle Service Contract refund? All proper paperwork was submitted many weeks ago (in July 2021) to Pugi Mazda Finance dept. Poor handling of customer issues "after the sale."
Thank you for your feedback. I do apologize for the delay in communication and for the inconvenience. We try our best to accommodate our guests to the best of our abilities. With that being said, we have already mailed you your refund, you should be receiving it soon! Thank you for bringing this to our attention and I hope this clears things up! We appreciate your time and business.
The best car buying experience i ever had. Bought a new...
The best car buying experience i ever had. Bought a new 2021 Mazda 6 hassle free. Pugi Mazda beat my previous best offer and made me feel like family. See Anthony at Pugi Mazda for your next car, you will not regret it.
A Dealership with Integry
In my opinion, Pugi Mazda is one of the BEST dealerships in the Midwest. I attest to this because they proved to me and my family that integrity is a standard of their business. I have bought quite a few vehicles over the years, and Pugi Mazda was the ONLY dealership to rectify a deal I wasn’t completely happy with. Communication was excellent from my thoughtful salesman Anthony to the director of operations, Gary. They took great care of me, and made my 2020 year so much brighter. We all know 2020 goes down in history, LOL. I leased a brand new beautiful CX-5. They gave me the best rate possible...even better than my pre-approved military loan. I don’t know of another dealership that can do it. Hands down NONE!! Bill and Gary treated me with the utmost respect. They listened and won my business as long as I’m in the Midwest. The best dealership, even when you’re inexperienced in car buying. Thank you Pugi Mazda for being such a BLESSING! Consuela Sanders
I just had a great used car buying experience at Pugi Mazda in Downers Grove, IL. I made an appointment for a test drive and met with Jesus (Jesse) Sánchez. He toured me around the lot and we discussed what I was looking for. He came back with keys for a couple cars to test, brought me a bottle of cold water, and we went for a drive. It was great. I wanted the car, but not immediately. Jesse explained that he couldn’t hold it, but he had similar cars arriving soon. (Absolutely no pressure to upsell, make a deposit, or make a decision.) Later in the day, I called for more information and again no pressure, and he gave complete answers. I decided that evening to buy the car, and texted him to let him know. Jesse set up an appointment for the next day and we figured the out the door price. He offered me several add-ons but didn’t pressure when I declined. The trade in pricing was generous, and the closing process was very transparent, and well explained. All in all a pleasant experience for buying a used car. I left the dealership with a great car, and feeling that I received an excellent deal from people I can trust. Mr. Jesse Sanchez is an example of how a sales consultant works well with a customer and makes the dealership look good!
Excellent!! Kudos to all the folks!
I recently purchased my very first Mazda,, and I am loving it!! The whole buying process was pretty painless from start to finish.. CJ worked with me and explained everything I needed to know about the car and followed up in a timely manner whenever I emailed him. Finance Manager Randy made the whole process easy and pleasant.. I know - not something you look forward to but working with Randy I didn't feel pressured. I got a chance to work with Chris Jones in service as well.. He answered and addressed all my concerns. And thanks to Bill Richey for all his help getting this sale finalized.
Outstanding, Professional, Friendly and Honest...No GAMES!
Alex Barraza and Bill Richey are exceptional!! My husband and I recently leased a vehicle from Pugi Mazda. We just experienced possibly the very best customer service of all time! First, the dealership stands by their full disclosure policy - something unfortunately most dealerships do not adhere to; we were shown every detail of the quote, which both Bill and Alex took their time to explain to us. Second, the numbers we were quoted by Bill, were EXACTLY what we paid (no "oh...by the way..."). Katie from Finance was outstanding! Even on an extremely busy Saturday, she got us in and out without us feeling rushed. She took her time to explain every nuance of the deal. Great customer service! Lastly, both Alex and Bill continue to respond to our questions on a timely basis, whether it is a phone call, email or a quick stop-in. We are so impressed with the high level of integrity this team displayed that there is no doubt in our minds, we are definitely coming back! Oh, did I mention....my husband used to sell cars?? HE is exceptionally impressed and that is hard to achieve. Keep up the great work! Jim and Vikki V. :-)