Northwest Autoloan

Reviews

4.1 out of 5 4.1
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 16, 2018

    Great experience! Made my first car purchase easy and painless. I will definitely be recommending to all of my family and friends. Thanks to AJ and Mike!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 27, 2018

    This dealer sold me a car that then broke down an hour later. The dealer dragged his feet for three days telling me that he would "make it right."... The dealer then told me he would let me have my money back but told me I would have to pay for the repairs on a car that died in an hour. The dealer then tried to sell me a more expensive car. I then decided to buy a car that was advertised online as having the same exact price tag as the first car. The dealer than pressured me into paying an extra $400 on top of the online price tag. The dealer is very rude, he is consistently dismissive of his customers and in person would not even look me in the eye. He is also unable to give simple answers to yes or no questions.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • May 3, 2016

    Great place to purchase a vehicle. Honest and upfront about the whole process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing us to purchase your vehicle from, we know you have a choice and we appreciate you making us your choice. ~Management

  • 5.0 out of 5
    March 24, 2018

    I went here after driving the same car for close to 12 years. I have been committed to that car and the brand for sometime. My budget was pretty low... considering I was just looking for something to get me by for now. Eli, Mike and AJ made sure I was well taken care of and was very please with a reliable and clean vehicle. They take pride in serving their customers in a professional and friendly manner.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2018

    I came for a car i had seen online AJ had done all my paper work before i arrived which was great .But when i got there the car was not what i wanted i... was just not in love..but instead of leaving AJ made sure we got something that fit our likes and needs we test drove several car.Then i test drove my 07 Avalon and fell in LOVE he made sure everything was working Top-notch before we left.I am thankful I would recommend them to anyone. ¿¿¿¿¿¿¿¿¿¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2017

    I cannot day enough positive things about this car lot. I was skeptical at first. We drove from Spokane to purchase a car. We got to the lot and we’ll... the car wasn’t what we expected. We found another car we all loved. I will not share the details of what our experience was but I will say if you’re looking for a car this is the place to go! AJ was honest, reliable and AMAZING! Thank you for everything!! We are beyond pleased with your service!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    October 17, 2017

    one of the best dealers I've worked for. He is my client and he treats everybody well. Thank you AJ!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 22, 2017

    EXTREMLY BAD CUSTOMER SERVICE. WILL TRY TO TAKE YOUR MONEY NO MATTER THE SITUATION.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 20, 2017

    Eli and AJ had GREAT customer service. They really worked with me I barely had to put anything down. Best car lot experience I've ever had!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 2, 2017

    I saw the car on line. And went there on April 28 2017. Because all the good photos and good comment. I meet the young gentle man. He told me it already... closed the owner left already. I said OK. he asked which car I want to look at. I told him , he so nice took me to the car. when i saw the car it have a lost of scratch and dint, all over the car. I understand shop for use car for a good price what to expect. I ask him do you know the body shop that, I can take the car in after i buy the car. He suggest and give me his card. He asked for my number and said he will find out for me. and will text me. I have not hear back from him. I mad a called today. I talk to a person who claim he is the owner. I told him interest to buy that car. and asked him a questions. He said he will take all the scratch and dint out and told me the price. He keep talking and saying it is not going to look like a new car. and continue which i listened. I did not complain at all. just asked question. I asked for the price for out the door as it is. I not ask to low the price or nothing . He was talk the whole time and continues on complaining I not even sure what he complain about. and said the same price as he do the work. He was rude not communicate but talked the hole time and hang up. not even know what I going to reply. I believe the business manner. We should be able to communicate and ask question and accept the replying for both party. ( I not care if him keep changed the price or ascription on the car online. I just want to buy a car as my question if i buy as it is what the price? if I don't like the price then I not buy it. that how I do business) I was chock and surprise with all the nice photos and all good comment on his web. It was very bad experience.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
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