Discovery Auto Group

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 21, 2020

    They claim that they will service tire and wheels for the first year. After 6 months I had a slow leak, they DON’T service after 15,000 miles

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 11, 2020

    I had contacted the internet sales department regarding a 2015 Mustang GT convertible that was listed on CarGurus. No response for 2 days. When they finally... did respond, I needed some additional information regarding the car. I did receive an answer then requested an out the door cash price; NO RESPONSE! I called on 2/10 and left a message for Mr Cook; again no response. I am assuming the car has sold because it is no longer listed. It would have been nice if someone could have taken the time to call me.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2019

    After my son hit a deer with one of our vehicles I helped him to purchase his own car. We found a Chevy Cruze at this dealership that appeared to be in... good condition. I drove it and was given a price for the vehicle. We went back the next morning to purchase and we were given a higher price than originally told. He wanted the car, so we agreed to the higher price. Then told we had to pay a $699 processing fee. We paid cash so not sure what they really processed except for the DMV title that we also had to pay for either there or at DMV. Then we received a letter from DMV later that they had not processed the title correctly. When asking what type of warranty we were told 90 day or 3000 mile drivetrain. Within a month the car through a code and message that said "AC off due to engine high temp" I called and at first was told that was not covered (I would think an engine overheating is the drivetrain). Then they agreed to look at it after a long conversation. But we were told this was not covered and it was being done as a "favor" They said they replaced the thermostat. Within a few more weeks it happened again. We took it elsewhere. They replaced a sensor (saying they were not sure if the sensor would be the problem) and said it was really low on coolant. A few weeks later the vehicle threw codes again relating to this. The car would not run (like it was in limp mode) and 30 miles from home. Had it towed and checked out. The only thing found was that it was low on coolant. This morning, several weeks after the tow, the car has thrown the same message AC off due to high engine temp and it was 35 degrees outside and the AC was not on. Temperature gauge is displaying hot so my son had to pull the car over and I had to pick him up again. They told us before we purchased that they had checked this car out. Before we left with it we had to wait several hours while they checked it again??? If you purchase used from here buyer beware. I thought it would be better for my son to purchase from a large lot like this instead of a private owner but this has been costing him over and over for the same issue that the car left the lot with.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 25, 2019

    Discovery Auto has to be one of the best dealerships I have ever visited! From the very beginning, Dom provided me with the best customer service. He went... out of his way to make sure I was comfortable, he explained any questions I had, and he even offered to teach me how to drive a manual. He made the whole car buying experience a dream, I was able to leave the very same day with an amazing car! I look forward to doing business with them in the future!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 8, 2018

    Excellent customer service I spoke with Darian about an issue I was having purchasing from another dealer. He was prompt and had financing available for... me in 2 to 3 days where it had taken a lot longer from the other dealer.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Darryl, we truly appreciate your business and hope to hear from you again in the future.

  • 5.0 out of 5
    June 1, 2018

    Went in to discovery looking at a 2018 challenger. Tysheem at Discovery took care of me. Great customer service! Will definitely keep Discovery in my top... places to trade vehicles.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We truly hope that you enjoyed your experience with us and that we will be able to work with you again in the futur...e.

  • 5.0 out of 5
    December 29, 2017

    Our sales representative was friendly, kind, considerate, nice, efficient, respectful of the elderly, and our salesman, Sumner, completed his paper process... in timely manner as well as previously completed pricing and answered questions by phone before the hour long trip to purchase new truck found on website.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2017

    After web shopping for a used KIA Sorento, I found a competively priced Sorento at Discovery Auto. It was late afternoon getting there but was welcomed.... The vehicle was very clean and ready to show, even though I came unannounced. I was preapproved for a loan prior to coming but they found me a better interest rate on a loan with a well known bank with an affordable payment. The staff were courteous, were not rushed and did not mind staying until the purchase process was complete. I sensed a home town atmosphere that cared about helping customers get the vehicle they wanted. I highly recommend them for your next vehicle purchase!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    November 27, 2017

    I shopped around for a good deal on a 2017 Ford Super Duty diesel crew cab pickup. After having a bad experience attempting to buy one online at a Texas... dealership, I decided to check the trucks local to my winter home in central Virginia. That's how I arrived at Discovery Ford. I was met at the door as I pulled up in front of the dealership by a salesman. I told him that I had been in touch with their internet manager and gave him my name. I was looking for "race red" as a color but was considering settling for a silver color that they had in stock. I was asked if I was prepared to buy a truck "today" if I liked the deal. I said yes. About three hours later (Saturday) I ended up making a deal, but I picked the truck up on the Monday after. The four trucks I had bought previously were all Duramax Diesel GMCs and one Chevrolet Silverado crew cab, which I still have and use. It has 300,000 miles and still works great. The next day, I took the new truck for a 70 mile ride. I discovered it had far less power then my Duramax diesels and I also discovered, unlike my 07 Silverado Duramax crew cab, that the rear seats do not stowaway and allow for cargo in the rear seat area. I have two dogs that frequently travel with me and they are normal size and require that space so they can lay down. The Super Duty rear seats are stationary and apparently they don't offer any options to allow for the rear seat area to be used for cargo. So, the Super Duty crew cab is like having a seven foot tall four door sedan with a short pickup bed behind the seats. For $52,000, I expect more. Further, on my 72 miles ride which was mostly on the highway the truck only got 12.7 mpg. By the time I got back to my house, I knew I had made a mistake in buying the truck. So the next day (Wednesday AM) I sent an email to the salesman and explained to him that I had made a mistake and that I wanted to cancel the deal. Further, I told him that I felt I had shouldn't have rushed into buying the truck (or, been rushed into buying it). I told him that truck still only had less then 100 miles and that the paperwork had not been processed, and that I was willing to give Discovery Ford $1500.00 for their trouble if they allowed me to cancel the deal. He told me that I would have to speak to their general manager and he was off until the following Monday, what with the Thanksgiving Day holiday. I also asked that both the salesman and that the general manager respond to my offer by email so that I had a record of all communications. This morning (Monday) about 10:30 AM, I received a call from the sales manager. He started off by saying that he had gotten the message to give me a call. I corrected him and told him that I had left no such message, but I had through the salesman offered $1500 to Discovery Ford I'd they allowed to return the truck and cancel the deal. He immediately said, that they weren't going to do that and that a deal was a deal. Further, that if I wanted he could give me a call back and let me know for how much that they would buy the truck back for. I told him that I was not happy with that but I would like to hear how much that had in mind as far as an offer. I asked if he could send me an email by the end of the day with his offer. He agreed to do that, but it never happened. My guess is, I'm stuck with a truck that I don't like, doesnt serve my purposes, and that I don't want. I'm very disappointed that Ford Motor Company would issue people like those at Discovery Ford a franchise to represent their vehicles. It's a disgrace. The truck is virtually still new. It has not yet been registered. They had nothing to lose, by accepting my gracious offer. I can only imagine most people that were not satisfied with their purchase two days later would just drop the vehicle off at their door step and walk away. I'm not doing that, but people should learn the lesson from my mistake. Don't do business with Discovery Ford!

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    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    6 people out of 9 found this review helpful. Did you?