Mullen Auto Sales

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 29, 2019

    Pre sales by Marco is pleasant, but after my down pay on the date July 23, 2019, Alexandra made a announcement in Public that I have to settle the balance... and move out the car before 27, or my car will be confiscated and resaled. I asked for help to replace a new battery and duplicate a second key-my cost, they kept on promised but not result for weeks. I took the car on 7th, Aug. and asking for my Title and kept on listening empty promises but no call back whatever, -all calls can be proved on my mobile. I finally able to contact their DMV dept today 29. Aug. to know the truth is the title is not cleared with the auction firm yet. I am exploring this true story and asking suggestion what shall I do next? to fight for my right back, Please.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    October 28, 2018

    I had a very positive experience at this dealership! Luis was very helpful and was more than willing to take the car I was interested in to my mechanic... prior to my purchasing it. It checked out great except for one minor issue with the air conditioning. Luis drove it to their shop and it was fixed that same afternoon! Alex in the business office was very professional and helpful, too! I highly recommend Mullen Auto Sales!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    August 6, 2018

    I didn't inspect the tires on a 2015 Passat and I have 3 dangerous tires. They are aware of the problem and I will wait for their solution. In 105 degree... weather, I cannot trust these tires on a freeway. When this solved I will write a note about how it has been handled. Chris

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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