Gallatin Honda

I’ve now had several experiences with Gallatin Honda, and unfortunately the pattern has been consistently negative. My most recent visit confirmed what my family and I have felt before: the customer service and atmosphere are not welcoming. I had an appointment scheduled for 11 AM and arrived at 11:20. Even with that small delay, my grandparents and I waited almost an hour before our salesperson greeted us, and then waited again until noon before being helped. The energy felt off, and the atmosphere was uncomfortable — especially with the managers sitting in a glass office overlooking the showroom. It genuinely felt like we were being watched rather than welcomed. This wasn’t my first concerning experience here. I accompanied a friend who was pressured to buy a car he had already said he wasn’t ready for. A salesperson told him, “You’re a big boy, time to start making big boy purchases,” which felt unprofessional and disrespectful. Another time, my sister found a car online with a listed discount, but when we arrived, the dealership refused to honor the price advertised on their own website. They even suggested my grandmother was “getting upset,” which felt dismissive and unnecessary. The atmosphere felt tense, and none of us felt welcomed or acknowledged. It was disappointing, especially compared to other dealerships where the customer service was warm and attentive. I’m sharing this in hopes that the dealership can improve the experience for future customers.

I had my vehicle serviced on 10/30/25 by Robert Brady Holt: He was exceptional! Nr. Holt went over everything with me that had been done on my vehicle and what to expect next time. I will definitely be back! Happy customer 😀

Anna and the crew have been awesome. Unfortunately today is her last. The other guys are also great. The parts department is also stellar.

We recently bought a 2022 Honda Pilot from this dealer. Our experience was wonderful especially compared to our experience with the Toyota dealer. The sales people at Gallatin Honda were patient and professional. They bent over backwards to provide for us a very good deal. We are very satisfied and would recommend them to everyone.

This location has a wonderful service department. Everyone is nice and helpful. They will take good care of you and your vehicle.

We purchased a new Honda Odysessy 6 months ago and this summer the AC was not working as expected especially for a new vehicle under warranty: The service department only tested the thermometer never considering that perhaps the issue was with the actual thermometer. They didn’t perform diagnostic testing and didn’t manually assess the issue we were experiencing. This was a frustrating experience and they left us without resolution so another appointment will likely be scheduled and another half a day wasted.

They are liars, would not honor the online price because we were gonna pay cash. Car listed for 32,995, they would only come down to 34,995 in person... ready to give them $$.

I waited over two hours for a diagnostic problem which never was found. Not happy.

Waited two hours and a half for a diagnostic review and they could not find a thing.

2012 Honda Odyssey 150K we had misfire on 3 Cylinders. Was told at the dealer ship that 3 of the 6 pistons rings were bad and had to be replaced at the cost of 3900.00 dollars. I was Told that the fuel management system is what caused this due to the increased carbon build up on these 3 cylinders. I told them you have the engine tore down that far it would be smarter to replace all 6 instead of 3. This with the power steering pump and an a valve something cost us 7.200.00 dollars. We purchased a Honda because of the history being durable and cars that last. That’s BS a car that’s well maintained and with 150K miles having to pretty much tear the engine down due to the fuel management system. Now after they took my engine apart my defrost system and the vent controls don’t work. We even look at replacing the van but we were not going to pay that kind of interest wit our credit score. I will Think twice before I buy another one.