Very disappointed we thought we were gonna get great service but it was horrible the employees don't care about the customers no one call you always the same think we will call you but they never do . We took our car for repair at 9 in the morning Friday with a appointment our car was promised the same day so we called to get a update on our car service guy told us to call tomorrow for a update we called the next morning a woman told us she would call us back and again nothing we call again and same thing and we called again and this time they told us our car would not be seen by the mechanic till Monday and it won't be ready till a week nobody call us to inform us we just picked our car up and took it somewhere else. My husband lost a day of work because his car was just sitting there for 2 days.
Fany, we thank you for your post as it has alerted us to internal opportunities where we could do better. We apologize for your inconvenience, and based upon your feedback, we have implemented new procedures. Now, every client receives a call before the end of the day to advise on the vehicle status and next steps. We have been going through a change in management, and we dropped the ball. We would like to work with you to keep you as a client. Please contact me at 619-336-2838 so that we can reconcile this situation. Thank you, Mario Penunuri Service Manager South County Buick GMC