Keystone Kia

4.0 out of 5 (4.0) 10 reviews

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Reviews

4.0 out of 5 4.0
10 lifetime reviews.
  • 4.0 out of 5
    good customer service
    April 24, 2017

    Although I had a minor issue of oil leaking after getting oil changed here, I brought car back in and they fixed the problem. The manager of garage, M...ike, took me in garage to show me what they did to fix the problem, and then asked if I minded waiting while they washed and detailed my car!:) .... definitely don't mind waiting! Mistakes happen, ( just glad i caught it early before it ruined my engine!).... and it's nice that they admitted it was an inexcusable error, and they were nice to give something for their " oopsie".... Thanks Mike!

    5.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 2.0 out of 5
    Not Happy with Customer Service...
    May 4, 2015

    I traded my old car in on a used car they had on the lot. They did a lot of fast talking and when all was said and done did not give me what they said... they would on the trade and did not give me the internet price. When I called them about it the response of the showroom manager was "There is nothing I can do to change it" Then they kept calling about having it serviced and when I told the manager I want to be taken of the calling list as I feel I was taken advantage of he was like ok. If this dealer cared about it's clients they would have asked how can we make things better. I work in customer service and I would never treat my clients like this.......

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 5.0 out of 5
    Skip Brown Daub and the rest. This is where to go.
    April 10, 2015

    I never write reviews, but my experience at Keystone was so great that I am making an exception. Staff is both friendly and helpful. Nobody will press...ure you to buy a car that is not what you are looking for. I shopped around for a long time, and nowhere compares to Keystone Kia! I went to Brown Daub Kia and they were pushy and tried to swindle me. The selection and staff at Keystone is all you need. Trust me! -A happy customer

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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Keystone Kia
2340 Lehigh St Allentown, PA 18103
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