Mansfield Buick GMC

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
208 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 23, 2019

    We recently purchased a car from Zeck Dobbins and it was a very good experience. I would highly recommend this dealer if you are looking for a new or... used car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle! Hi, thanks for taking the time to leave a review.

  • 5.0 out of 5
    January 21, 2019

    I would definitely recommend Mansfield Buick GMC. I had a very pleasant experience purchasing my Jeep. Zech Dobbin was helpful, knowledgable and very pleasant... to work with. The whole experience was smooth and I didn’t spend all day waiting around to complete the process. My Jeep is in great shape and very clean. I would recommend this dealership to anyone looking to purchase a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your... next visit!

  • September 25, 2018

    Great place to buy a used car, just do not buy the extended warranty, it is not worth the added expense, and try to get someone from dealership to call... you back, it will not happen.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Billy, I'm truly sorry to hear about your recent visit. Our priority here at Joyce Buick GMC of Mansfield is to ensure that every customer leaves our ...dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Matt Molton, mattmolton@joycechoice.com, 419-529-3211

  • 5.0 out of 5
    June 7, 2018

    I had driven from Pittsburgh to look at a low mileage 2017 used Acadia. Bob W was very easy to discuss my needs and concerns. I did end up buying the car... and I am very pleased with the people at Sims.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Joyce Buick GMC of Mansfield. Con...gratulations on the new car! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Matt Molton, mattmolton@joycechoice.com, 419-529-3211

  • 5.0 out of 5
    April 26, 2018

    I had to buy a car for the first time in 16 years due to an accident. I was really dreading the process and dealing with salesmen. But Joyce Buick made... it all very easy and made me feel like I got a good deal. They were all very polite and helpful and listened to my specific concerns. Thanks for making buying a new car easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 22, 2018

    All the employees are friendly and welcome you in! The sales department was very willing to find the perfect car that I was looking for and one that fit... me! Very nice and clean facility!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to submit this awesome feedback. We are very happy to hear that we could help get you set up with the perfect new car. I...f there is anything more we can do for you please feel free to come back and see Joyce Buick GMC of Mansfield anytime! Take care. Sincerely, Matt Molton, mattmolton@joycechoice.com, 419-529-3211

  • 3.0 out of 5
    December 28, 2017

    Had an appointment to sign paperwork to purchase a used truck and the process took 3+ hours. Was left in the waiting room for financial contact to finish... the deal and was left stranded.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for alerting us of this issue, Jack. We would like to assure you that we never intend to do anything to upset our customers, however, if you... are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Joyce Buick GMC of Mansfield Team

  • 5.0 out of 5
    November 1, 2017

    Always enjoy going to Joyce Buick. Everyone there is very friendly, knowledgeable and professional. I always recommend anyone looking for a new vehicle... to check out Joyce Buick. Matt Molton, Trey Cary, and Mark Molton all helped me in getting my new 2017 Buick Enclave and I couldn’t be happier. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 26, 2017

    I purchased a used Buick Lucerne over the internet from salesman Byron Christian. The vehicle condition was as stated in the advertisement. Mr Christian... answered all of my questions, provided vehicle reports, and obtained additional services as requested. The dealer provided a ride from the airport and had all of the paperwork in order when I arrived. They had also made sure all service details had been completed. This was a very smooth transaction from start to finish. Pleasure doing business with them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 8, 2017

    Upon arriving at Joyce Buick GMC Stacy C. was great! I was immediately able to check out the truck I was interested in and was taking it out for a spin... within minutes. When I decided I couldn't leave without that truck Stacy and the financial team did everything they could to make a seemingly overwhelming process into piece of cake. Everything was very thoroughly explained and I could tell my needs were their top priority. Stacy made me feel very comfortable and walked me through each step, making sure I understood all the details. At the end of the day when I walked out with the keys to my new Chevy I felt like I bought a truck from a friend, not just another pushy salesperson. I will definitely be going back to Joyce for any future vehicle purchases!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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