Frank Hyundai Hours
Recognized as San Diego County's #1 Volume Sales Leader by Hyundai Motor Co. we are California's Longest Standing Dealer
ship providing excellent service since 1986! Being Family Owned and Operated, our team specializes in offering the best vehicles to suit your transportation needs while saving you valuable time and money. We make doing car deals easy! It's a 3 step process: 1. Provide you all of the information you need, 2. Help you find the vehicle you will love, 3. Do these things in a timely, professional manner.
"California's longest standing dealership since 1986!"
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Great service as always with service advisor Jose and service assistant Delores. Both take the time to hear your car issues and concerns. I feel Jose is... very honest about the best course of repairs for my 2011. Delores makes sure to communicate my message to Jose for me. Delores makes me feel like an appreciatived customer. I have been a customer of Frank Hyundai for more then 25years and I’m always treated professional. However I have come out of pocket about $1459 in the last 3 months.
I went to the dealership tonight to purchase a car that was on special. I called the dealership before heading over and spoke to them regarding purchasing... the specific car in an internet ad. I spoke with an internet sales person and informed them that the ad expired yesterday and asked if the vehicle was still available and if they would honor the price. I was told that the car was available at that price. I headed to the dealership. The person that met me at the door said that the internet sales person I spoke with was busy and that he would help me. He then told me that the car was sold and then he told me that the special ad had expired and they would not honor that price. Frustrated I left. I then spoke again with the internet sales person I had dealt with earlier who had the audacity to ask me why they would honor and add price that was already expired. He sounded like it was the first time he had heard that the ad was expired. He is an internet sales person. It is his job to know when the ads expire and when they don't. And that is why I specifically called the dealership and ask if they had that vehicle and would honor the price. From beginning to end I was lied to. Stay away!
Hi there, I am hard to reach by phone but I wanted to let you know of the most wonderful experience I had purchasing my vehicle. Mark Moore, our salesman... was extremely attentive and prompt. I loved the fact that I took the train from Los Angeles, hopped in a cab, and within that hour I was driving my new car off the lot. If your scale went to 100 I would give you that. I have recommended Mr. Moore to a few of my friends. What an amazing car buying experience. Thank you so much Frank Hyundai!
THANK YOU SO VERY MUCH FOR YOUR FEEDBACK. EVERYONE HERE AT FRANK HYUNDAI IS DEDICATED TO CUSTOMER SATISFACTION AND WE ARE HAPPY TO KNOW THAT YOU WERE... TAKEN CARE OF AND ARE NO ON THE ROAD IN YOUR NEW VEHICLE! WELCOME TO THE FRANK FAMILY.
This review is intended to be direct and transparent. Im sure buyers had a distinct appreciation for such honesty. Here are some colorful adjectives I... would use to describe this dealership and its associates - Deceptive, evasive, withholding, manipulative, aggressive, shiesty, inconsiderate, devious, contradictory, vindictive, abusive, grim, obtrusive, impatient, presumptuous, pestering, unproductive, trifling, shallow, petty, SHADY! Stay away PLEASE!
I went there on Sunday Feb 11, early when no customers were there, no pressure from the sales staff, the salesman, EMILIO, was very friendly and polite,... I ended up buying a 2018 Hyandai Elantra, nice car, ...
This place sucks I should have checked some of the reviews before I went Pray you avoid them.
Updated 2nd Review: This is crazy. My review went from one star to five stars because of John Carlson, the GM of Frank Hyundai. He is very helpful and... cares about his business. He solved all my issues and I just get the car with extra $500 rebate. He explained the whole process through email and clear all my concerns. As a result, I submitted a credits application and I did sign a Retail Installment Sales Contract with an option to avoid interest charge if I pay it in full in two days. Two minutes, later, I provided them with check and now that contract is over. Now, I really recommend this dealership. Also, I recommend Omar Asad, the Internet Sales Manager. He is the best Internet Sales Manager I contacted in San Diego. The most important thing is this place offers the best online offers in San Diego. I did search around and I am confident about this. Do a quick a comparison and you will note that. This is the main reason I was not happy when I lost the deal and wrote a one star review. I would recommend this place even if you are far from them. The dealer discount is crazy here. No other dealer will match it. Updated 1st Review: Now, I am in contact with John Carlson, the General Manager of Frank Hyundai. I will update this review later to be fair. Original (Short Version) Review: My recommendation after three visits to this dealership is to STAY AWAY from them. The main issue there is the management level. In my case, they did NOT honor what they were offering online and in a large sign in the front of their dealership. They tried to force me to sign a a credit application and get a finance through them even when I wanted to buy without any finance from them.
I visited the dealership I told the person who helped us I was looking and not really buying till I made up my mind. He did not pressure me after me and... my husband test drove the Genesis. Great car haven't made up mind yet
Sales personnel are liars and try to take advantage of you. Would never consider this dealership again.
eighty five years old and over the years have dealt with many car agencies - in fact my father was the GM at the Dodge Plymouth agency in Banning Ca -... when they restarted selling cars after the war in 1946. i have through out my life been a Ford man - first one 1935 five window coupe - and my preference through my 28yrs as a cop. Franks agency and his staff was a true mind changer for me - the facility and staff treated me like i was their long lost grand father. The product (Hyundai) sells its self - get your bang for the buck. thanks croshier