I know car dealerships are in it to make money, but to sell a car out from under their own representative who had promised the car to another person is... the type of sleazy stuff you hear about dealerships. Sad!
Purchased my 2020 Hyundai palisade in august of 2019. Upon walking into the car dealership, my husband and i were the only customers of color. No one came... to help us or check what we needed for at least 30 min. Plenty reps were available but too busy helping those that came and didn’t look like us. I had an appointment but they didn’t come to work. I was assigned an internet rep who’d been there over 6 months and never sold a car, likely cause they assumed we wouldn’t purchase. Rep could barely tell me anything about my car or tell me important details about the veh I’d need after purchase like how to let my seats down or open gas tank or that my purchase included warranty/roadside..found that out on my own. They tried to force me to do in house financing with higher APR than my CU that i already told them i knew i was going with. After my purchase i found out i got a “protective coating” that was basically a scam and the next week i wanted it cancelled i never got it applied and it was over $700 in my loan! They refused to work with my schedule to apply it or remove the service from my contract and the service during the time was insulting from the agents there. I was lied to saying if you don’t want it we’ll refund you then they’d say they never said that. Fast forward to my first routine service, due to my complaints at purchase manager said my first routine service would be free. I called to schedule it only to find out that manager never put that in my contract and since i couldn’t remember his name i was told “that’s not our problem it’s not in your contact, we aren’t giving you anything free.” And hung up in my face. I was demeaned and outright disrespected by this company, and harassed by my sales rep for over 2 months saying i MUST fill out a 5 star review for him as part of my sale and that it’s required that i do it..i know that gets him extra pay so i did not as my experience was NOT even 1 star experience! I want a refund for the protective coating that we never received and i want my promised oil change. It makes me extremely uncomfortable as a service member who is barely home that if my wife has issues with her vehicle she can’t take it to the place of purchase for service because they yell at her, they demean her, they disrespect her, and they hang up in her face. A purchase so big should not seem like crabs in a bucket to this company and we do not feel like valued customers at all. We highly regret the purchase at the location and $700 financed into a loan accruing interest on something we couldn’t even receive is absurd
Hi there, I am hard to reach by phone but I wanted to let you know of the most wonderful experience I had purchasing my vehicle. Mark Moore, our salesman... was extremely attentive and prompt. I loved the fact that I took the train from Los Angeles, hopped in a cab, and within that hour I was driving my new car off the lot. If your scale went to 100 I would give you that. I have recommended Mr. Moore to a few of my friends. What an amazing car buying experience. Thank you so much Frank Hyundai!
THANK YOU SO VERY MUCH FOR YOUR FEEDBACK. EVERYONE HERE AT FRANK HYUNDAI IS DEDICATED TO CUSTOMER SATISFACTION AND WE ARE HAPPY TO KNOW THAT YOU WERE... TAKEN CARE OF AND ARE NO ON THE ROAD IN YOUR NEW VEHICLE! WELCOME TO THE FRANK FAMILY.
Me atendieron De maravilla. Son unos profesionales. Les recomiendo comprar aquí. Acabo de comprar un carro para mi esposa y ella no sabes pero se... pondrá feliz. Mil Gracias
Tim Brown went above and beyond to help me with a car. His knowledge of cars is impressive as well as very helpful when you dont know excatly what your... wanting. Thank you for your help. I will definitely be back
Tim brown from the finance department at Frank Hyundai has always helped me with auto needs. Highly recommend seeing him. Was a pleasure to work with.
Tim Brown was great with all of his information. Buying a car for my Mom, warranty is very important! He explained everything. Put my mind at ease. Awesome!
Stopped by to look at Hyundai Veloster N here, I thought I wasn't gonna be able to afford it, but, they offered me military discounts plus other rebates... to meet my budget. It's the best feeling driving the car i really want out of their parking lot, I'm so thankful.
Angel and Tim were very helpful and professional. We are very happy with out purchase. We will be back to do business with both of them in the future.
The finance manager Tim Brown went above and beyond expectations to make the buying process painless, I will definitely recommend Frank to my friends and... family.