My truck had a 5day, 30hr repair job. 2 weeks to tear my truck apart for a relatively minor accident. 30 days later they have far exceeded my insurances repair cause, elapsed rental coverage, promised 3 different finish dates and when I stopped by, my truck had the grille off, no fog lights or bumper, wrong headlight, and a lacerated tire still. 40 days later my truck still has a banged up hood. I have emailed the Jerry Ulm General Manager and he has yet to reply. They are very nice and the work that actually gets done is great. But communication is god awful, proactive actions are non existent, and they have not offered any compensation for my 5day repair turned 40days and still counting. There has been no delays in receiving parts, they do not properly order parts or diagnose the issue. Over 5 weeks I have 6 quotes to insurances because it was not properly diagnosed the 1st, 3rd or 5th time...
Nightmare getting Transmission replaced
Great truck---problem is with Ram---they have forgotten about the customer---their warranty is horrible.My Ram is under warranty and its going to take 2-3 months to replace transmission because they don't have any----and they won't give me a loaner---it could take 6 months and I have no truck!!
This is a 2013 Ram 2500 with Cummins Diesel Pros: -It can tow just about anything Cons: -The catalytic converter had to be replaced twice: Price $2000 per incident and 3 weeks in the shop ($4,000/3 weeks) -Batteries had to be replaced: Price $400 (there are 2 batteries) -Oil changes cost around $200-$400 (some require fuel filter and water separator replacement) -Other services are generally more expensive (diesels are higher maintenance) -Key FOB $300 -NOX sensor $1500 -Tows at 13mpg average and diesel is more expensive than unleaded -Replaced a portion of the radiator tube (known issue) $200 -Strut that holds up the hood failed -The Radio no longer works -Bluetooth no longer works -CD player no longer works -One of the tire pressure sensors is dead -And it is probably only going to get worse Maintenance total for the first 71,000 miles is approximately $9,000 plus fuel at about 15mpg ($14,200 at $3/gal). Original price: $40,000 Total to own this car for just under 7 years: $63,200 Current resale value (in 2020): $22,000 That works out to about $476/month without any financing and it spends 1.5 to 2 of those months in the shop. Note that Fiat Chrysler (owner of the Ram line) does little to help you. The second catalytic converter failed after only 20,000 miles of use. FCA would do nothing to help me.