Growing up, two of my uncles owned car dealerships, so I can genuinely attest to the level of professionalism and willingness to work that I was shown by the guys at Big City. I had Zach, and the efforts he made to accommodate me and get me the best deal he possibly could were as yet unparalleled by my experiences with other dealerships. Big City made their bigger competitors look bad, and that was just with the actual negotiation and selling process.
As far as the car itself, I can also attest to their incredible quality control and level of restoration. To my 2015 Ford Fusion, they had put on new tires, repainted the front to remove chips, detailed every inch of the interior (including taking the seats out and deep cleaning them), tinted the windows, and polished the outside to the point that it really felt like a new car. Cannot recommend these guys enough!
I had a great experience purchasing my used 2014 VW CC Executive. The staff was awesome, I never felt pressured to buy a vehicle. I test drove vehicles for a few hours one weekend then came back later in the week to purchase. The purchase process was easy and quick, I was done in a little over an hour. I was given a fair value for my trade-in and paid a fair price for my new vehicle.
I highly recommend purchasing from Graham Audi/Volkswagen for an easy purchasing experience.
For starters I basically purchased the car online. I wanted to have the price of the vehicle locked in before making a four and a half hour journey. That was basically painless. I felt like I was receiving a fair deal and they must have too because they were willing to sell. I nervously made the journey. I was primarily worried about the condition of the vehicle. I am admittedly a bit particular. The car was flawless. The dealership was flawless. The buying process was flawless. I was in and back on the road with a new Volkswagen within two hours. I without any hesitation recommend Graham Audi Volkswagen! If my next vehicle is to be another volskwagen I will be making another trip to South Dakota.
Very good customer service. They remember my name and what has been done we in the past without having to look it up. I just can't say enough good things about the service and the people who work there
WHY WAIT FOR DELIVERY IN CA.... FLY TO SIOUX FALLS 4 Pickup
by BYE BYE LEXUS.... from DealerRater.com
September 22, 2018
After getting discusted with CA DEALERSHIPS & 4 month waits I purchased ON-LINE with Kevin???s professional help! He made it happen FLAWLESSLY.... What a pleasure to work with him! Then he patiently walked Nancy & I through his perceptive understanding of our needs to really receive our 2019 RDX WITH PROPER TRAINING..... We are having a safe vacation heading home.... PERFECT CAR, PERFECT SALES REP! Tim was very responsive & helpful on the FINANCE SIDE....
I found this car via the Internet. My first choice. The pictures reflected exactly what I wanted to see. Almost like I was there myself. The Internet sales manager, Chad, was very helpful and informative to any inquiry in a timely manner. We traveled approximately 2 hours to their site. We were met at the door and were directed to Chad immediately. We visually inspected the car, asked some questions and went for a quick test drive. We were then directed to Greg, the business manager, to finalize the financial part of the purchase. The whole process was less than a half of an hour. I forgot to mention that my car was freshly washed shortly before we arrived and had over 3/4 a tank of gas. Go to their website and read the "about us". This is exactly the kind of business values and employees that more business's should strive to be like. Thank you Graham Automotive.
I've always had a good experience at Vern Eide Acura. The service and communication are super. The lounge is comfortable and inviting...complimentary soda and cookies. The wash and vacuum are also appreciated. First class facility!
We had been looking for a vehicle for a while and went to this Acura dealership to test drive some of them. From the time we stepped on the lot, all of these guys were easy to talk to and deal with. The years of experience that they had in the car business was very evident by the information that they gave us. They gave us some great advice that eventually led us to purchase from them.
Buying experience and Service Dept service card #7730
by Patriot from DealerRater.com
May 18, 2018
The buying experience at this dealership was smooth, easy and quick. Your service department is one of, if not the best I???ve ever encountered. Both your staff in service are pleasant, knowledgeable and on top of everything. I needed new tires on my MDX and Preston reminded me I was on the tire program. This was a savings of $700.00 which I had totally forgot about. A big thanks for the reminder👍🏻 These two in service work well together and if the one your deal8ng with is gone for some reason, the other steps right in and gets you through the process. Thank you both for a great experience.
Going into get my oil changed was smooth and easy. And since I had a little extra time they washed and vacuumed my car. Way more than I was expecting them to do for an oil change. Also, when is Vern Edie going to buy a Toyota dealership? Even if it's out of town, I would use your service over Billion's.
I was looking for a used vehicle with AWD in my budget. The whole Vern Eide experience was great. Dalton Dawes is the salesman I usually deal with and he sent me to Acura to drive the vehicle that I had chosen. Kevin drove the car for me, I preferred not to drive and rather have things shown to me. Kevin did an A+ job and I knew within a few blocks this was the car for me. When I went back to pick up my car on Saturday the 3rd, Kevin went through any option I wanted him to show me and made sure I knew how to work them. He also hooked up my phone for me which was great. I would highly recommend the whole Vern Eide team when looking for a vehicle.
Italian Adam very pleasant to work with stand behind the word help me what's very sticky situation went above and beyond but any other dealer in town would give you thank you guys very much I really appreciate it my family really appreciates it!!!
Best car buying experience I’ve ever had. Cameron was so patient and pleasant and offered absolutely no pressure whatsoever. They found me the exact car I was searching for and they did not hassle me to try to get me to settle on one that they had on their lot. These guys will work with you to find you the car that makes you happy. For the first time ever, I didn’t feel intimidated when I walked into their dealership. Their prices are also very reasonable. I would recommend them to anyone.
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